AVP, Program Management

Solutions-driven manager of value-adding programs fueling growth, competitive advantage and transformative change specializing in strategic planning, financial oversight and project management. Conceptualize and execute program vision from start to finish, managing complex milestones while adapting to changes and shifting priorities. Lead international, cross-functional teams in delivering strategic initiatives proven to improve systems, processes and ROI.

EXPERTISE

Program management Strategic growth plans Business and IT alignment Relationship management Mentoring team Financial management Project management Enterprise implementations Vendor management PROFESSIONAL EXPERIENCE

CHUBB INSURANCE (P&C Insurance)

AVP, Program Management Jan ’18 - Current

Manage large-scale Digital transformation programs focused on business growth, technology advancement and process improvement across value-chain activities.

● Prepare and present Business Case/s, reports and proposals in order to ensure the Steering Committee makes informed decisions, obtain adequate funding and meet all committed milestones.

● Working on providing a new digital platform for our CSR’s (customer service reps) so they are able to interact with our clients more efficiently without having to navigate to multiple applications to provide a better user/customer experience. This effort alone has brought the screen time for the CSR’s from ~50 seconds to under ~33 seconds with relevant client data provided on the main screen.

● Implemented a new direct channel with HODINKEE (high end watches) to provide insurance and eliminate the paperwork required to insure high end watches. This digital channel generated 500K in revenue in 2020 and projected to grow 10% YOY.

● Part of a team assessing the implementation of a CRM solution (Duck Creek/Salesforce) to provide exceptional customer experience and move away from the current in-house built admin and billing platforms.

● Redesigned our Agent portal to a more self-help model which directly resulted in a reduction of Agent calls to our help desk by 23% month over month.

● Created new revenue generation streams to capture potential Chubb customer data and provide the Sales and Distribution team with potential leads. New lines of business for Chubb in the last 12 months have generated an 18% conversion rate.

● Responsible for PRS (Personal Risk Services) digital transformation program. Partner with various PRS business teams (Finance, Risk consulting, Sales & Distribution, Actuarial etc.) to understand current business processes and recommend scalable digital platform solutions.

● Accountable for financial forecasting and providing status of all application development work to senior management via weekly and monthly status meetings. Any variances over projections are analyzed, explained and corrected as part of the monthly forecasting process.

● Evaluate and streamline core IT systems for PRS. Retired obsolete apps, established scalable platforms supporting business growth.

● Collaborate with senior business and IT stakeholders on roadmaps and implementation options and define KPI’s.

● Detailed understanding of project lifecycles, project definition, project governance and project quality.

● Partner with the Business and IT leadership to define, launch and drive strategic and operational initiatives. PRUDENTIAL FINANCIAL (Insurance)

Director, Program Management March ’01 – July ’17.

● Responsible for the entire portfolio of Actuarial and Product related BAU projects.

● Managing a team of project managers, analysts and developers.

● Experienced in developing proof of concept to introduce new technologies and merging them with existing business processes.

Tushar Sethi

5 Conklin lane, Warren NJ 07059 Cell: 732-***-****

● Retained 100% of the team in seven years by promoting a culture of career development and growth.

● Working on multiple projects with business user groups across the organization, utilizing in-house and offshore development/testing teams.

● Well versed with all SDLC processes like waterfall and Agile (primary use in recent installs).

● Lead business and technology teams in Project prioritizations, Resource allocation, Project monitoring efforts on an on-going basis to resolve potential conflicts.

● Partner with the business team to prioritize workload to maximize efficient use of available resources.

● Collaborate with the business team to review/understand business processes and provide strategic roadmap for optimum solutions (build vs buy scenarios), RFP’s and other available options.

● Partner with business and technology teams to understand future project requirements to create budget and review resource requirements annually and participate in the budget process.

● Accountable for financial forecasting and providing status of all application development work to senior management via weekly and monthly status meetings. Any variances over projections are analyzed, explained and corrected as part of the monthly forecasting process.

● All projects under my supervision have come on or under budget and on time. Currently managing internal & external initiatives ranging from $50,000 to $5.0M.

● Saved the organization over $500,000 by looking for cost reduction/efficiency opportunities (consolidate multiple databases, reduced support costs, renegotiating vendor contracts and using in-house resources) APPLIED INFORMATION SERVICES

Project Manager Oct ’00 – Mar ’01

Environment: JAVA, ASP, COM – DCOM, ORACLE 8i, SMTP, IIS, TCP/IP, VISIO

● Managed a team responsible for converting a Client Server application to a web-based solution.

● Involved in Project planning, estimation and execution of the project, tracking progress at both the activity and milestone level, defining and understanding business objectives of the project, assessing project enhancements feasibility, Budget preparation, maintenance and reconciliation, assessing resource constraints, prioritization and scheduling of resources.

● My team was responsible for developing the web-based solution that would eventually replace the client server application. My responsibilities included evaluation of different technologies available. I was also involved hands-on in converting the SQL Server database to an Oracle based solution. META SOLUTIONS, INC

Position/team: Project Manager/Web Admin Aug ‘96 – Oct ’00 Environment: Interdev 6.0, Dream Weaver.

Upgraded Oracle Server: Company Wide from 7.3.4 to Oracle Server 8.1.5 Hired and managed a team of 3 developers and 1 consultant to execute this project. Client: Pfizer (CT)

Environment: Crystal Info, Business Objects, Oracle 7.3x, SQL Server, Microsoft Project Client: Baxter Healthcare (LA), Purdue Pharma (CT) EDUCATION

Post Graduate Diploma in Business Management 95, Degree in Business Administration 94 Professional course by Oracle for Database Administrator. Programming Course’s in PowerBuilder and Sybase SQL Server, Oracle6.0 – 8.0.

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