Susanne Rankin

Experienced administrative professional

Nashville, TN

adnjjv@r.postjobfree.com

859-***-****

Work Experience

Customer Service/Pharmacy Technician

Chewy - Louisville, KY

January 2020 to March 2021

Assist pharmacists in the practice of pharmacy, in accordance with state, federal, and company policy. Interact with customers via inbound calls, outbound calls, emails, and other communication platforms. Make and receive inbound calls to veterinary offices to resolve customer discrepancies. Enter pet and drug information into pharmacy system, ensuring information is entered correctly and efficiently. Adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Report immediately, prescription errors to leadership and/or a pharmacist on duty. Complete special assignments and other tasks as assigned.

Purchasing Coordinator/Sales Support

Directec Corp. - Louisville, KY

March 2019 to December 2019

Provide quoting support, pricing, sourcing and order entry functions for the sales team in order to provide exceptional Customer Service/Relationship Building. Process daily purchase orders, expediting, order tracking and handling of returns. Manage software licensing database to ensure all customer software licenses are current and provide them with timely notification when licenses are due to expire. Legal Project Specialist

ResCare, Inc - Louisville, KY

December 2016 to November 2018

Managed all incoming subpoena and attorney requests for medical records and employment records for 43 states.

Making certain that all medical and employee records are HIPAA compliant prior to disclosure. Assisted Legal team with research and discovery of medical and employment records for litigation of lawsuits.

Project Specialist

Rexel USA, Inc

2013 to 2016

Assist Project Managers with any tasks requested, including order entry, expediting, order tracking, handling returns and freight claims. Process product quotations and provide continuous follow up throughout the completion of the customer's purchasing cycle. Accumulate, prepare and distribute submittal packages and owner's manuals. The ability to work with multiple Project Managers, the Operations teams and Sales Force. Am able to set priorities and meet deadlines and work closely with vendors and vendor representatives. Assist outside Sales personnel by processing priority transactions. Establish and maintain customer relationships. Learn and evaluate customer operations to aid in identifying customer objectives, requirements and preferences. Inside Sales/Customer Service

Rexel USA, Inc. - Louisville, KY

April 2011 to May 2013

Processes telephone orders by quoting product prices, delivery specifications and payment terms and by offering substitute products where appropriate and assists outside sales personnel by processing priority transactions. Sells, markets, promotes, demonstrates products and increases business through product sales to new customers and through additional sales to existing customers. Prospects for new accounts within a specified geographical territory.

Data Specialist, Preventive Maintenance

Parsons

2007 to 2011

Coordinates facility training within the META Check program for CHS, the largest publicly traded hospital system in the United States, as well as other stand-alone facilities and non-profit organizations. This function is performed from the initial setup, and is on-going to meet the needs of facility staff to ensure a clear understanding of the program. Assists with new product development and communicates needs to software hosting site personnel.

IT Security Coordinator / Senior Administrative Assistant Affilated Computer Services - Lexington, KY

November 2007 to March 2008

Reported to the Regional Network Director, East Region IT, Healthcare Payer Services Created, documented and maintained all corporate IT Security Procedures and Policies. Trained all business units on IT Security Policies and Procedures in order to meet Corporate IT Security Standards compliance.

Executive Administrative Assistant

Affiliated Computer Services, Inc - Lexington, KY

2006 to 2007

Reported to the Managing Director, Healthcare Payer Services and Vice President, East Region, Healthcare Payer Services

Executive Administrative Assistant

Adecco at Lexmark International, Inc - Lexington, KY 2000 to 2006

Responsibilities include all areas of administrative support and general office management Wesco Electric Supply, Inc., Lexington, KY

Inside Sales Specialist

Serviced all supply facets of industrial, commercial, utility, and general electrical contracting accounts Material procurement and requisition

Purchasing / Inventory Control Manager

Kentucky Lighting and Supply, Inc - Lexington, KY

1987 to 1999

Responsible for materials requisition of $8.5 million in inventories for multi-branch operation. Negotiate and implement purchasing contracts

Utilize a $100,000 signing authority

Developed comprehensive inventory system with emphasis on physical controls Education

Associate in Computer Science

Watterson College - Louisville, KY

1982 to 1984

Business

University of Louisville - Louisville, KY

1980 to 1982

Skills

• Excel (10+ years)

• Outlook (10+ years)

• Powerpoint (10+ years)

• Microsoft Word (10+ years)

• Microsoft Windows (10+ years)

• QuoteWorks

• Sage/MAS

• Inside Sales

• Negotiation

• Procurement

• Purchasing

• Accounting

• Sales Support

• Sourcing

• Information Security

• Project Management

• Oracle

• Computer Networking

• Account Management

• Accounts Receivable

• Pricing

• CRM Software

• Order Entry

• Accounting (6 years)

• Accounts Payable (6 years)

• Accounts Receivable (6 years)

• Visual Basic

• EMR Systems

• HIPAA

• Customer Service

• Front Desk

• Medical Records

• Clerical experience

• Microsoft Excel

• Administrative experience

• Microsoft Office

• Typing

• Warehouse experience

• Warehouse distribution

• Loss prevention

• Risk management

• Project coordination

• Multi-line phone systems

Assessments

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Receptionist — Highly Proficient

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Proficient in Microsoft Word, Excel, PowerPoint, Project, Outlook and Adobe Pro All Microsoft Windows Versions

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