*

Qamar

Roshan

+971-**-**-*****

adnjix@r.postjobfree.com

About Me

More than 10+ years (UAE)

of diverse Automotive

industry experience with

different roles from office

administration, people

management/knowledge,

Training & Recruitment. The

perfect combination of

various aspects of

managerial & soft skills

makes an ideal fitment for a

variety of roles. Pay strong

attention to details &

problem-solving skills. Have

to lead a team of 25 to 30

people along with department

projects.

Employment History

To ensure timely execution of rental reservation, increase productivity & allocation of vehicles for the walk-in requirement. Training the new joiners & overall improvement in customer satisfaction by adhering to agreed standards concerning fleet utilization. Monitoring & providing service for Reservation & service booking in a timely manner to 8 branches & customers, managing all aspects of the EOW Reports (fleet status report, up/downgrade, exchange, overtime, attendance) by properly executing the plan of actions. Be coordinated with the Operations Higher Ups, Yard Operations & Maintenance Team to provide the best possible solutions to the clients in case of an Ad Hoc situation 24x7.

(Accidents, Breakdowns & Technical Issues).

Organizing monthly incentive program to promote goal achievement through motivating, organizing, and encouraging teamwork,

Forecasting, Scheduling, making arrangements of vehicles as per the business deals, so that Reservations, as well as vehicle disposal requirements, can be fully filled on a daily basis. Finalizing KPIs for team for complete year performance review & conducting one on one discussion quarterly.

Operation Manager – 6 Months Contract (2020 > 2021) As an operation Manager, my job encircles around Operational Planning, Team Management, Customer Service and Operations. Being a part of the Fleet Management team, I have clearly defined Goals set by the Operations to support and drive team production. I am broadly responsible for Mentoring, Risk Management, Developing, Training, and Escalation. Implement, revise new internal policies & standard SOP for continuous improvement. Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.

Develop daily operations plans (delivery routes, employee assignments and promotional strategies).

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Reviewed several reports each day and investigated variances with accounting staff to keep records accurate.

Conduct team performance reviews each month, offering praise and recommendations for improvement.

Restocked inventory to sustain par levels and produced monthly inventory audits and calculated, updated, and presented reports on store management improvement initiatives. Monitored customer feedback & Google reviews to devise business strategies and determine process improvements for better customer experiences. Generate comprehensive reports regarding incidents, events and important business matters.

Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.Provided excellent customer care training to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

Organize preventive maintenance to reduce downtime & delays in operation. Revising vendors, contract agreements & price lists to reduce costs to meet monthly budget deadlines.

Senior Shift Supervisor – 6 Years (2014 > 2020)

Awards

Diamondlease has awarded me

the Medal of appreciation for my

efforts in achieving the highest

sales Target in DXB Airport

Branch

2

Fleet Supervisor – 1 Year 3 Months (2008 > 2009)

Skills

SOPs & Training

Driver management

Delivery schedule

Vehicle Maintenance

Profit maximization techniques

Safety regulations

implementation

Budget control

Performance Maximization

Cost control and tracking

Organizational & Excellent

Communication Skills

Project Management

I was Operating & Single handled the fleet counter sales of more than 300 vehicles in Dubai

& northern emirates from passenger to commercial vehicles. Organizing & ensuring timely customer deliveries/collection vehicles by establishing and implementing clear & efficient processes and workflow. Reporting a variety of customer issues, daily service & maintenances reports, problems, and priorities simultaneously to GM regularly with gathered information on the needs of all customers was assigned to me.

As a team, we make sure customer satisfaction, job quality, servicing & time duration are recorded while doing service.

Giving user suggestions in time of mechanical/accident cases and arranges a towing for them 24 hours a day.

Handling customer negotiations during vehicle service & accident cases was also a very important part of my role.

Following up on the progress of each repair order (accident/mechanical) during the day to meet given deadlines.

Receiving customers & their vehicles, understand the problems/service requirements of their car(s), and ensuring that necessary service/repair works are carried out in line with agreed requirement and the time limit.

Providing client agility by making their service & break down reservations by mobile phone 24 hours a day was handled by me.

Issuing clear repair instructions (opens job card/job request) according to Forman approved instructions & diagnoses using the correct labor operation and invoicing codes using Kerridge ERP system.

The role was also about optimizing the workshop activity by scheduling the work with respect to the available labor hours communicated by the Body shop Forman. Monitoring work in progress periodically to ensure insurance claims processed on time. Supervising estimation & using AXA computer-based software for motor claims & approvals.

Analyses the quote & rates from different garages, Auto parts supplier & concurrently dealing with the permitted workshop to save cost & improve quality. Responsibly supervising fleet road accidents arrange for tow trucks & interacts with HSE for safe practices to follow an insurance agency on processing claims. Preparing customs documents & clearing shipments of parts & updating inventory. Storing Generate maximum revenue by coaching staff on effective prospecting and lead development strategies throughout the year.

Monitoring Drivers & VPA productivity and optimize procedures to reduce cost & increase utilization of vehicle & manpower by routing the task to drivers through efficient manners. Focusing & Maximizing VPA target, driver time, and efficiency by revamping delivery schedules and workloads.

Enforce strict Entering & exiting vehicle details in ERP (Leasepro), updating vehicle status as per sell cycles, blocking & unblocking of blacklisted customers as per a report from senior management on a monthly basis to have clear reports for management. Manage project expectations regarding bulk vehicle availability, specification & complaints.

3

LEAN SIX SIGMA YELLOW BELT

Training by ANEXAS EUROPE-

2021

Certified Oracle programmer

(Developer & SQL) –

Emirates Educational Institute,

Dubai- 1998.

Licensed Graphic Designer in

Adobe Photoshop, Adobe

PageMaker, Adobe Illustrator,

Quark Express & Corel Draw 8 -

InfoTech Computer Institute,

Dubai- 1999

Qualified Microsoft Office 2000 &

Multimedia Licensed - Micro

Bits Computer Institute, Dubai-

1995

Certified “Customer Service

Executive” - CONTINUUM HR &

CONSULTANCY, Dubai- 2008.

Date & Place of Birth

12-10-1980 -Dubai

Visa Status

Currently on Cancelled

Employment Visa

Holder of U.A.E. Light

Vehicle driving license

since 2001.

Control the sales of Renting & off hiring of about 90 vehicles from different make & model both Passenger & Commercial.

Liaising with all levels of customers and internal departments validating requirements and ensuring the flow of information, payment, queries and complaints dealt with in a prompt and professional manner.

My daily task was also providing walk-in and existing customers with different kind of vehicles for their satisfaction.

As in fleet operation my duty entitles of chasing dailies booking & reservations, updating Dubai police rental portal, arrange staff transportation, delivering the duties for drivers, replacing & recovering break-done vehicles, upgrading, drop off service, renewing of registration, maintenance of service due & damage vehicles. Carry out research on rates from different car rentals simultaneously in airport counters & discussing new rates with sales Manager.

Maintaining cost control of fuel, automotive parts, tolls, mileages, petty cash & time usage. Giving clients’ suggestions about innovative things to do and updating them with current happenings in the city.

Capable of working on an ARMADA system for rental business such as creating, modifying & printing of Rental agreement, NRM, cash receipts, station report, transferring vehicles & taking up shift duty.

Customer Service Executive – 2 Years (2006 >

2008)

Customer Service Executive – 2 Years (2006 > 2008) Sales of Vehicles on rental/lease contract from the counter of Selecting brand & model from Japanese, European & American in all categories. Securing & updating entries for all Salik & fines transaction (150 vehicles). Recharging Salik account, cancelling/replacing tags & giving training on latest products & procedure.

Support rental desk & sales dept. in connection of fines/ salik & supervising all customer payment follow-up & issues.

Update daily report of sales, invoices and billing transaction of accounts and transferring them accordingly to the sales department with reporting to the Manager on a monthly basis.

Presenting comparison of rental rates at end of month with the entire sales team & forecasting the market terms & values.

Preparing reports for operation Manager’s meeting twice a year on cost cutting, profit & overall expenses, new project & new plans.

Reconcile statement of accounts as well approving credit note for disputes of clients. Handling telephone inquiries regarding work in progress, appointments, insurance & accident related matters.

Training

Personal

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