IVY MARIE JARDILEZA-TOLIBAS

Blk. ** Lot * Harmony Hills II Marilao, Bulacan

Cell phone no: 094********

E-mail address: adnjgh@r.postjobfree.com

SKILLS SUMMARY

• Knowledgeable in Psychological concepts and Psychological testing

• Excellent English Communication skills

• Proficient in internet and Microsoft office applications

• Internship in Human Resource Department

• Had trainings in teaching ESL, IELTS, TOEIC and TOEFL EDUCATIONAL ATTAINMENT

School of Labor and Industrial Relations, UP Diliman Master of Industrial Relations, Major in Human Resource Management

(August 2016-Present)

Polytechnic University of the Philippines

Bachelor of Science in Industrial and Organizational Psychology

(June 2006-May 2010)

Certification: Civil Service Passer- Professional (2017) TESOL Certified (2014)

WORK EXPERIENCE

Manulife Business Processing Services (October 2020- April 2021) Customer Service Professional, John Hancock Retirement Solutions

• Answered queries regarding the status of members’ 401K Plans

• Gave guidance regarding loans and withdrawal processes from members’ existing 401K plans

• Assisted members with company website basic troubleshooting Teletech (July 2019-June 2020)

Customer Service Associate, Energy Australia

• Answered customer queries regarding electricity and gas bills Customer Service Associate (Email), Qantas Online Mall

• Answered customer queries sent via email regarding purchases made via Qantas online mall such as delayed deliveries and return of damaged items received. Convergys Corporation (September 2016-May 2019)

Customer Service Professional, Health Insurance Account- Blue Cross

• Answered queries of providers (doctors, clinic and hospital staff) regarding member benefits and eligibility.

• Answered queries regarding medical claim status and denials Convergys Corporation (November 2014- March 2016)

Appointment Coordinator for Premium Audit Scheduling Team, Red Umbrella Account

• Handled Customer Inquiry

• Worked for an insurance account as an audit appointment scheduler.

• Mapped out schedules and Itinerary for local premium auditors in order for them to be able to meet their clients and commence the premium audit. CNN International Language School (March 2011-November 2014) English Teacher

• Taught English (speaking, writing, reading, grammar) to Korean and Japanese Students.

• Taught special classes such as Business English Vocabulary, TOEIC Reading and TOEIC Speaking.

English Dormitory Assistant Supervisor (September 2013-November 2014)

• Took care of checking dormitory rules violations.

• Substituted in orienting the students about the rules and regulations of the dormitory and administering the other dormitory teachers in the absence of the supervisor. Banco De Oro Unibank (October 2010-March 2011)

HR Clerk

• Scheduled applicants for exams, interviews and pre-employment medical examination

• Conducted reference checking and employment verification

• Clerical works like encoding, filing and sorting of documents. PERSONAL INFORMATION

Birth date: September 22, 1989

Birthplace: Leyte

Sex: Female

Height: 5’3” Weight: 120 lbs.

Character Traits: Responsible, Honest, Hardworking and Goal-oriented Skills: Computer Literacy- Word, Excel, Power Point, Internet

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