Office Specialist Medical Secretary

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MONICA N.

ELDER

M

***** ** *** ****, *********, FL 32696, 219-***-**** Detail-oriented and efficient administrative professional with a strong background in medical office support. Maintained well-organized electronic medical records charts and accurate updates. Managed payments from patients and insurance providers. Kept balance with schedules, organized paperwork, and efficient communications in support of patient and practitioner needs. Excellent customer service Leadership Written and verbal communication

Problem solving Time management Task prioritization Interpersonal Supervising Clerical Procedures

Collecting Co-Pays HIPAA compliance Electronic charting Check-Out Scheduling Check-In

Microsoft Word Insurance Verification Excel

Patient Demographics

Medical Office Specialist December 2019 - Current

North Florida Surgical ASSC,LLC HEART & LUNG SURGERY SPE Gainesville, Florida

Managed front desk by answering telephones and greeting incoming visitors, patients, and staff members.

Performs the flow of appointments smoothly by offering skilled support to licensed nurse practitioners, physician assistants, thoracic surgeons, and professional clinical personnel. Maintain and update electronic health records with current personal, financial, and clinical details for each patient.

Verifying patients' insurance eligibility and benefits, collecting patients' copayments. Physical Therapy Technician September 2015 - December 2019 Greystone Terrace Health and Rehabilitation Center Gainesville, FL

Coordinated effective interdepartmental collaboration through open communication between nursing staff and therapy dept.

Documented treatments and equipment usage in patients' electronic medical records chart called Point Click Care

Kept office efficient with skilled handling of clerical tasks. Boosted efficiency by keeping work areas clean, tidy, and free of debris. E

EDUCATION

Therapy Rehab Technician December 2014 - July 2015 Kindred Rehabilitation Care Hobart, IN

Orienting new and temporary staff to assist with rehabilitation programs. Prepared everyday schedules for patients' treatments with the therapist. Assist professional staff with occupational, speech, and physical therapy treatments. Drove improvements to patient outcomes by reporting on progress, attitudes, and attendance. Certified Nursing Assistant/Qualified Medication Aide August 2008 - July 2013 Brookdale Senior Living Valparaiso, IN

Dispensed oral, inhalation, and topic medications to patients under the direct supervision of licensed nursing staff.

Supported care quality standards by observing patients for reactions and immediately reporting concerns.

Used safe practices when assisting residents, including lifting, moving, and transferring individuals between equipment.

Directed and trained new certified nursing assistants with patient support devices and mobility. Patient Care Technician/Unit Medical Secretary March 2003 - October 2009 Porter Hospital Valparaiso, IN

Greeted visitors and communicated to assess needs and provide direction. Scheduled tests and procedures for patients, including x-rays and lab work. Maximized practical healthcare standards through team collaboration and delivery of high-quality care.

Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses.

MedEd,Inc.Qualified Medication Aide specialized in administering medication,pharmaceutical course, and medical terminology,certification 2010-2016. Indiana University Northwest Division of Continuing Studies, Adult Education Non-credit: Medical Terminology and Unit Secretary certificate of completion 2004. Certified Nursing Assistant Indiana and Florida certification 2000-present.