Jill M. Foster

**** ****** **

Apt ***

Miami, FL 33155

269-***-****

adnjfb@r.postjobfree.com

SUMMARY

10+ years in the Information Technology Industry as a Sr. Business Technical Analyst / Project Management /Data Solutions Specialist / Business Intelligence / Cloud Migration

Knowledge in data integration, data mapping, data warehousing, data conversions for advancing business insights and data driven decisions

Azure Cloud Migration, collection of 20,000 Server & Application Details. End to End experience with Azure Portal, Virtual Networks, (NSG)Security threat planning, (RBAC) Roles and Responsibility planning and setup, Virtual Machines, Storage, Monitoring Consumption Costs.

Mentoring and guiding teams to write detailed business requirements both Scrum & Agile.

Ability to handle multiple competing priorities in a self-motivated environment and meeting management skills.

Quality experience with training and implementation for large projects, including development and facilitation of training and supporting end-user acceptance criteria

Ability to understand the unique needs of the customer and translate into actionable results while delivering high quality outcomes

Ability to influence and motivate individuals and teams to drive mutually beneficial outcomes

Excellent analytical, problem-solving, and decision-making skills, leveraging both logic and creativity

Excellent interpersonal skills with the ability to build relationships within and between individuals and cross-functional teams

Solid understanding of technology concepts, trends, and capabilities

WORK EXPERIENCE

Stryker/Select Resources, Kalamazoo, MI 01/2020 – 04/10/2020 (suspended 1 yr Covid-19)

Lead Business Analyst

Responsible for building strong collaborative relationships with the business and IS teams with a specific focus on the Cross-Platform Integration.

Work with complex business needs and processes and act as a liaison between the business and technical teams.

Work across multiple technical and project teams from early engagement through the deployment phase of the release.

Responsible for understanding business processes, eliciting and documenting requirements, and coordinating communication among various business groups and IS technical teams for critical and complex projects.

Strong understanding of business processes, experience working with multiple technologies, experience gathering requirements and communicating with business users at all levels.

Maintain status of key actions or cross platform decisions required to continue with planned activities.

Facilitate cross platform discussions, meetings and workshops, including the preparation of communication materials.

Manages communication activities from a cross platform perspective.

Facilitate appropriate resolution of program RAIDS associated with cross platform integrations.

Work to identify and document requirements from a cross platform integration perspective in the Early Engagement phase.

Support impact analysis activities for project change requests.

Build a strong understanding of the project and business processes associated with Cross Platform Integration activities.

Manage relationships with high level business stakeholders and IS leaders.

Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements.

Define tangible use cases that align desired technology output to commercial objectives

Ensure clear communication between business stakeholders and IS technical teams.

Advanced facilitation and communication skills, with ability to effectively perform all of the following facilitation roles in group stakeholder sessions with executive leaders and program sponsors.

Facilitator- The facilitator is responsible for identifying those issues that can be solved as part of the meeting and those which need to be assigned at the end of the meeting for follow-up investigation and resolution. A facilitator helps understand a common objective to achieve a goal without taking a side in discussion and encourages discussion and idea generation and possibilities by engaging stakeholders.

Scribe- an individual who is assigned to document the minutes of the meeting. At the end of the meeting, this individual must be able to recap the action items for the group and send out notes quickly after the meeting.

Timekeeper- an individual who is assigned to monitor time to ensure all agenda topics are covered at the meetings.

Technologically astute, both in terms of technology management and leveraging personal productivity tools and software. I will be relying upon this person to lead executive communication activities and create efficient ways to manage stakeholders and share critical information. The right person for this role will be self-directed and adaptable.

Cook Nuclear, Saint Joseph, MI 12/2019 – 02/20202

Lead Technical Business Analyst / Maximo Administrator

Supporting Maximo LDAP Roles access management across all cook environments.

Plan go-live distribution/deployments by severity and departmental need.

Expert level of understanding advanced Maximo security priorities.

Planning, designing, documenting, and implementing database backups and upgrades.

Defining and documenting requirement Security Groups and Rules.

Maintain and monitoring database instances.

Collaborating with development team on cross platform applications interfacing middleware API needs.

(Also see previous role MRO Software), first team to role Maximo to client server version and B2B with General Motors.

ACTS – Applications Consulting Training Solutions, Remote 06/2019 – 12/2019

Sr. Technical Business Analyst

Built Microsoft Azure Consumption Costs Power BI Reports.

Setup Azure Tenants and Subscriptions with Tagged Resources.

Built Azure dashboards for monitoring Tagged Resource consumption costs.

Developed Azure workshop training manuals for many Azure modules…. Active Directory, Cost Management,

Built exporting, connection and scheduling scripts and APIs using Java, .Net and Python.

Large focus on M 365 Security & Compliance procedures and policies.

Developed Microsoft 365 Security & Compliance workshop offerings

Identity & Access Management

Threat Checks

Information Protection & Compliance

Security Management

Accountable for setting up MS’s Analyzing Threat Check tool and running the Compliance Check scan tools. With the findings, reports and recommendations were brought to client workshops for evaluation.

Instituted complete Azure Cloud Migration Plan (Playbooks) – Inputs/Outputs, defining roles & responsibilities, artifices, inventory collection, migration methods, program planning, data collection (CMDB), monitoring tools, DR & BU, VM SKU sizing descriptions...

Weekly & daily meetings monitoring team performance on project progress. Mentoring and guiding team on writing detailed business requirements both Scrum & Agile.

Strong aptitude setting up MS Teams and building channels for secured Group workflows.

Responsible for developing training workshops and control facilitation of training and support of end-user acceptance criteria.

Side tasks working with MS Flow, Power Apps, Power BI.

Completed Azure Fundamental Certification - Continuing with Azure administration and looking forward to becoming certified AZ 300 Azure Solution Architect Expert.

Completed M365 Fundamental Certification with focus on Teams and Security/Compliance.

AtoS, Remote 07/2017 – 05/2019

Sr. Technical Business Analyst/Data Specialist

Team members program managers, project directors, project managers, financials, audit, networking, solution architects, and global territory service managers

Project team - Transition and Transformation / Hybrid Platform Cloud migration, five data centers over 10,000 servers. (V2V, P2V, Lift & Shifts, Replications, Greenfields)

ServiceNow ITOM & ITSM - built dashboards for executives showing SOW related incidents. Implemented server details into the ServiceNow CMDB, created Visio Swim lane’s for implementing the Discovery & Mapping modules using the MID Server web service model.

Built access database for current 10, 000 servers with detail. Formatted in a way to lead migration planning effectively and efficient.

Constructed automated scripts using JSON. Shell, REST, and PQL/SQL scripting for ease of data imports.

Handling all updates to database manual and automated data (flat file, CVS, excel, emails, screenshots)

Validation of source data transformation to target platform, ensuring correctness and statistical analysis

Develop, lead, and execute organization readiness activities

Oversee processes and documentation confirming unambiguous, to be consistent and not in contradiction with each other

Responsible for developing training workshops and control facilitation of training and support of end-user acceptance criteria.

Responsible for task and data dashboards with data derived in the Access DB

Created Project Visio swim lanes and process flows diagrams

State of MI/TekSystems, Lansing, MI 02/2017 – 5/2017

Sr. Technical Business Analyst

Sr Business Analyst for DTMB MDOT

Analysed converted data from new large Sigma financial application. This new system was to integrate back into 2 new systems and 20 old, later be converted also.

Verified database table names and structures with the development team.

Analysed multiple business processes to prepare for data integration of new system, data mapping/data flow charts/wire frames.

Created business process flows, models, detail use cases, and prototypes, to crystallize actor/artifact relationships for the development team

Working with the application and software team to develop secure SDLC process, threat modelling, secure coding standards, secure coding review and secure deployment

Weekly & daily meetings monitoring team performance on project progress. Mentoring and guiding team on writing detailed business requirements within the State SEM methodology (Agile)

Completed Functional Analysis and Requirements Gathering.

Supported effective integration between various IT groups by suggesting and driving process improvement through the governance process

Worked with Architects, Database Administrators, Security, etc. participating in Systems Analysis Design Flow, Screen mock-ups, and firewall identification.

Daily interface meetings with clients, managers /project manager and developers conveying risks, progress and status of the project.

Participated in requirement gathering sessions, use case artifacts document repository, data mapping matrices, and reporting specifications.

Work in Agile/Scrum environment.

United Health Group, Remote 08/2016 – 02/2017

Sr. Technical Business Analyst/ Project Manager

Facilitate requirements sessions with the business/stakeholders; adapt to communication styles through-out specific audiences (team members, leadership, the business, governance board).

Customer stakeholder interface validation of current claims reports.

Customer stakeholder interface validation of reports (to-be) converted into new Polaris system using Hadoop for data scrubbing and pre-analysis.

Project – Validation, Gap analysis of joined companies existing claims reports for migration/integration into new owners, new claims system (Polaris). (Agile/Scrum/Rally)

Created (As-Is) data mapping requirements for integration into new Polaris system.

Created (To-be) data mapping requirements for the new relational database structure.

Led a team of 6 responsible for developing required artifacts and deliverable to include; test plans, test strategies, test procedures test requirements, test cases, and test scenarios for ICD-10 implementation project to validate and support specific business/systems requirements.

Responsible for writing backlogs, user stories for future sprints.

Incite Informatics, Remote 11/2015 – 6/2016

Sr. Technical Analyst

Big Data, Health Information Exchange (HIE)

Client interface, gathering requirements of As-Is & To-be data elements.

Experience with web services and middleware integrations

• Experience with SOA, SOAP, JSON, REST, XML Validating large raw data files, preparing for data integration into Hadoop database.

Validating Hadoop Hive tables and views for new data integration setup.

Working with QlikView Dashboards validating calculations and process flow.

Responsible for creating and monitoring defect tracking status reports and testing

State of Michigan, Lansing, MI 3/2015 – 11/2015

Sr. Business Analyst/ Project Manager

Sr Business Analyst Lead of a five-person team on an Enterprise Solution Application, globalizing three separate business entities data integrating into one COTS .Net software package.

Weekly & daily meetings monitoring team performance on project progress. Mentoring and guiding team on writing detailed business requirements both Scrum & Agile.

Engaged IT process owners in regularly scheduled IT governance activities

Gather requirements for (Existing, Gap & To-Be Processes). The current business process includes 27 separate applications. The project scope is to downsize poor coded clunky applications into only a two module COTS package. Condense adhoc work, good/bad data, and good/bad processes into a streamlining lean system.

Wrote Gap analysis, from dysfunctional vendor requirements and creating new Business Requirements for the development phase.

Completed Functional Analysis and Requirements Gathering.

Led JAD sessions to identify terms, guidelines, and requirements for Enterprise system.

Worked with Architects, Database Administrators, Security, etc. to participate in Systems Analysis to include Design Flow, Screen mock-ups, and firewall identification.

Daily interface meetings with clients, managers /project manager and developers conveying risks, progress and status of the project.

Responsible for developing training workshops and control facilitation of training and support of end-user acceptance criteria.

Prepare Business Requirements for RFP to conduct Vendor COTS package bids.

Participated in Requirements Specification by collaborating with SMEs (Subject Matter Experts), writing RFPs (Request for Proposals) and APDs (Advanced Planning Documents).

Partner with SMEs (Subject Matter Experts) via email, phone, and video conference communication to discuss goals, objectives, and deliverable.

Utilized Design Skills and Functional Requirements for Data Modelling, Process Flow, and Visio.

Work in Waterfall environment.

Successful (life cycle) project developing Business Objects Universes for Michigan Gaming Control Board. Environment: .Net, Java, Cobol converting into COTS package.

Researched and gathered multiple business processes, data models/data modelling, data flow charts/data flow diagrams for new data integrations.

Determined primary and foreign keys in Relational/Oracle database for mapping of the Business Objects Universe.

Client now can quickly build critical business reports by simply dragging column headers directly into the web intelligence tool, avoids calling system support and getting charged for services.

Whirlpool, Saint Joseph, MI 9/2013 – 9/2015

Sr. Business Analyst/Project Manager

Governance of IBM infrastructure contract Stabilize services with business. Reviewed financials on a monthly/quarterly basis, monitored RFS projects (SOWS), contracted services within Infrastructure including .Net, Java, Networking and Mobile, eCommerce B2C, Google, Security, Change Management, ServiceNow, Operations, Storage Management. A multi-million dollar "Global" contract Governed with IBM Senior Executives. Worked with teams throughout the world, Hong Kong, Italy, India, Mexico, Brazil, etc. (daily).

Owner of analysing new ServiceNow implementation of SLA/KPI Reports.

Under the Procurement Title, uncovered cost savings, maintained cost tracking system throughout the year. Developed Key Measurements for evaluating suppliers, developed Google surveys to scorecard vendors for future business. Formulated and provided chart analysis for presentation to top executives and reviews with clients.

Participated in Requirements Specification by collaborating with SMEs (Subject Matter Experts), writing RFPs (Request for Proposals) and APDs (Advanced Planning Documents).

Provided triage for KPIs and FLAs that had were monitored daily.

Weekly & daily meetings monitoring team performance on project progress. Mentoring and guiding team on writing detailed business requirements both Scrum & Agile.

Worked with Architects, Database Administrators, Security, etc. to participate in Systems Analysis to include Design Flow, Screen mock-ups, and firewall identification.

Utilized Design Skills and Functional Requirements for Data Modelling, Process Flow, and Visio.

Brought triage results to weekly team where solutions were presented through Defect tracking.

IBM/State of Michigan (Treasury), Lansing, MI 12/2012 – 9/2013

Business Analyst

Responsible for professional analytical assignments associated to enhancements, integration, maintenance and implementation of a Department of Treasury's information system.

Environment: Cobol, .Net, XML, Java, Oracle, SQL

Developed and maintained Systems Engineering Methodology documents used as standards for State of Michigan.

Participated in JAD sessions with Vendors and State collection agencies to identify issues and solutions.

Worked with Architects, Database Administrators, Security, etc. to participate in Systems Analysis to include Design Flow, Screen mock-ups, and firewall identification.

Worked with clients gathering and organizing exploratory requirements and estimations of a highly complex tax system.

Created trace-ability metrics, business requirements, functional designs and system designs on new or existing applications.

Participated in Requirements Specification by collaborating with SMEs (Subject Matter Experts), writing RFPs (Request for Proposals) and APDs (Advanced Planning Documents).

Developed flowcharts, functional and system process flows used to communicate a clear and concise explanation to develop.

Held daily meetings with clients and managers providing status updates and concerns documenting and following up for complete satisfaction of all involved.

Participated as a team member for database design with other senior team members.

Developed test data for test cases and plans with clients.

Maintained and organized reporting validation of testing results to involved departments.

Completed Functional Analysis and Requirements Gathering.

Utilized Design Skills and Functional Requirements for Data Modelling, Process Flow, and Visio.

Delta Dental, Lansing MI 08/2007 – 04/2008

Business Analyst/QA Specialist

The project was to convert the current IDMS/Cobal Claims processing application into a web/oracle application.

Served as a liaison preparing and distributing communications between business and technical teams preparing.

Gathered and tracked status reports for project reporting to business team with MS Excel reports using pivot tables and macros.

Drove task completion prioritizing outstanding defects, system improvements, ensuring accuracy and deadlines were met.

Analysed new code through MS Access and SQL queries. Maintained Microsoft Project for my assigned business areas.

Created UAT’s scripts for functional specifications to Business Process Requirements and Software System Requirements using Rational Requisition.

Weekly & daily meetings monitoring team performance on project progress. Mentoring and guiding team on writing detailed business requirements both Scrum & Agile.

Created workflow diagrams, use case models, state diagrams and data models/data modelling.

Performed GAP analysis of business rules, system process flows, user administration, and requirements.

Worked with Architects, Database Administrators, Security, etc. to participate in Systems Analysis to include Design Flow, Screen mock-ups, and firewall identification.

Participated in Requirements Specification by collaborating with SMEs (Subject Matter Experts), writing RFPs (Request for Proposals) and APDs (Advanced Planning Documents).

Completed Functional Analysis and Requirements Gathering.

Utilized Design Skills and Functional Requirements for Data Modelling, Process Flow, and Visio.

Collaborated with business users and participated in JAD sessions for new client server integration.

State of Michigan/Compuware Corporation, Lansing MI 11/2002 – 08/2005

Business Analyst/QA Specialist

Led member of a nine-person team which was responsible for supporting a large government office through a successful child support enforcement implementation.

Mentored and monitored team’s performance for highest expected project results.

Participated in user and task analysis to ensure the business community's perspective was maintained.

Participated in Requirements Specification by collaborating with SMEs (Subject Matter Experts), writing RFPs (Request for Proposals) and APDs (Advanced Planning Documents).

Worked with end-user clients for Child Support Enforcement financial operations.

Participated in Integrated Testing, Iteration Testing, and Sprint Testing.

Wrote and maintained test cases and test plans.

Worked with Architects, Database Administrators, Security, etc. to participate in Systems Analysis to include Design Flow, Screen mock-ups, and firewall identification.

Utilized Design Skills and Functional Requirements for Data Modelling, Process Flow, and Visio.

Participated in quality reviews and ensured that the application design satisfied the requirements.

Worked with staff members on a daily base’s providing support and liaison to the central office.

Analysed federal and state business processes.

Work closely with the Friend of Court.

Analysed client data through exception reports.

Managed the MiCSES training sessions for the seventy-person office.

Maintained and documented application defects and enhancement specifications.

Participated in JAD sessions.

Led member of a six-person team responsible for writing and executing conversion test plans for a large government contract. Mentoring and monitoring team’s performance for highest expected project results.

Analysed and clarified business requirements into System Requirements using use case diagrams (VISIO).

Completed Functional Analysis and Requirements Gathering.

Participated in transitions of requirements and use cases to application designers (developers) to ensure a clear and complete understanding.

Assisted in translating requirements and use cases into test conditions and expected results for system performance, and user acceptance testing (UAT).

Worked with other designers and architects to make sure that the applications components integrated with the work of other designers, fulfilling the requirements, and meet quality and performance goals.

Worked in a Waterfall environment.

MRO Software, Grand Rapids, MI 04/1999 – 05/2002

Systems Engineer/Quality Assurance Specialist

Responsible for a customer base of 7 large automotive manufacturing plants throughout the country.

Installed, configured and upgraded the customer’s asset management software on an Oracle, NT platform.

Frequently used MS Access and SQL queries for reporting and manipulating data.

Technical instructor for all departments involved with the project.

Performed data clean-up/data cleansing standardized part descriptions and numbers.

Analysed throughput and downtime for clients, presented facts to management.

Participated in requirements and design sessions with client.

Analysed critical equipment and recommended improvements.

Managed a $500,000 billable contract.

Participated in the sales and marketing solutions for new upgraded and current products.

Presented business cases to management.

Preformed client power point presentations, trade shows and Demo’s.

Participated in reviews of the designs and prototypes to ensure that they fulfil the requirements Organized and developed the new quality assurance department.

Evaluated automated testing tools and presented findings to management, which resulted in the purchase of the Rational Testing Suite.

Worked with system engineers, managers, and development analysing current and future software releases.

Developed automated testing scripts.

Managed enhancement and defect progress for the company.

Developed test cases and test plans.

CMI Competitive Solutions, MI 04/1996 – 05/1999

Software Engineer/Quality Assurance

Member of a 6-person testing team, responsible for the release of a major ERP package (Enterprise Resource Package).

During this position I developed the automated testing department analysing several automation testing tools.

Presenting the findings to management the Rational Testing Suite as purchased.

In this position my knowledge of writing test plans and test scripts was ongoing.

Developed my knowledge of the Unified testing methodologies for creating test cases.

Graphed and tracked defect progress throughout release cycles.

Worked with development and managers in resolving defects.

EDUCATION & CERTIFICATION/LICENSES

Associates Degree in Information Technology, University of Phoenix, AR

Microsoft Azure Fundamentals – Azure Portal, Network Security Groups, RBAC, Monitoring

M365 Fundamentals - Security, Teams, Online SharePoint, Dynamic 365, OneNote, OneDrive

ServiceNow, ITSM, ITOM, POM, CRM,

SAP Business Objects Universe & Advanced Reporting certified, SAP

Google Certified,

Business Continuity & Disaster Recovery Certified, State of MI

SharePoint State certified

ChangePoint Certified

Certified Tax Professional, State of MI, MI

MiCSES Certified, Michigan Child Support Enforcement System, MI

CARS, Compuware Application Reliability, MI

QA Run, Compuware Automated, MI

ADDITIONAL SKILLS

Azure Cloud Migration (private, public, hybrid), M365 (Security, Teams, Dynamic 365, Power BI) ServiceNow Kingston & London( ITOM, ITSM, CMDB, Discovery, Mapping) MS Access, Windows 7, 8, & 10, Networking Architecture support, Google-Forms/Spreadsheets/Docs, SAP - Business Objects BI, Hadoop Analyst/Architect, Disaster Recovery support, SEM – Systems Engineering Methodology, SQL 2014 Server/Relational Oracle database, multi system data integrations, data mapping for conversions, Methodology, Writing Business Continuity & Disaster Recovery Plans, Web Services, middleware integrations and Api experience with Shell Scripting, JSON, REST, XML C++, Cobol Mainframe, UNIX. Procurement, Change Management, Microsoft Office 2013, Sales Marketing Supply Chain Management, Microsoft Project, Central Server, Client/Server, ERP Systems, Chain Supply, Maximo/Asset management

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