Center Representative Property Manager

S H A W N

V A N D E N P L A S

920-***-****

***************@*****.***

N8094 Cedar Road,

Algoma, WI 54201

PROFESSIONAL SUMMARY

Organized Customer Service Representative bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in customer based solutions and am able to quickly learn new processes. SKILLS

I have many years of experience

working with customers. I enjoy

working with people to help assist

then with their current needs as well

as avoiding any follow up calls.

In working in a call center, I am detail

orientated, can multi task, and am

organized.

Claims documentation-document new

and existing files for claims.

Training--I work with the trainers as well

as new hires to ensure they are prepared

once they are on the phones.

Problem-solving--I listen to the

customers concerns and do what I

can to make sure they have a great

claims experience.

EXPERIENCE

Senior Claim Service Center Representative, Connect Auto & Home Insurance, May 2014 - Current, Green Bay, WI

Filed new claims for Insured, Claimant and other Insurance Companies. Answered questions on existing claims.

Mentored new hires in the classroom as well as once they started on the phones. Worked with a number of different committees to enhance the working environment for employees.

Work on a number of different projects: internet claims, emailed losses, reviewing police reports and calling other insurance companies to assist file handlers. Assistant Property Manager, Bigelow Rentals, Jun 2008 - Apr 2014, Green Bay, WI Showed property with planned appointments and unscheduled visits to help close vacancies.

Worked with maintenance teams to handle in-hours and out-of-hours repair needs. Ordered and maintained adequate inventory of office supplies for routine use. Handled residents' issues quickly to help maintain occupancy and avoid issues such as rent non-payment.

SV

Jun 1993

EDUCATION

High School Diploma, General Studies

Algoma High School - Algoma, WI

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