CHRIS HARPER

adnjee@r.postjobfree.com 979-***-****

SUMMARY

As a professional helpdesk and desktop support technician what I bring to every job is a good personality and upbeat attitude to my clients. Patience and compassion is a virtue to clients who have little or no knowledge of their PC’s software and hardware. I understand that keeping my clients informed of what changes and services I am doing on their pc is greatly appreciated. This positive attitude also keeps the clients on the side of the technology department.

EXPERIENCE

Freeport LNG July 2017 – March 2020

1500 Lamar

Quintana, Texas

Remote assistance to users of all offices

Setup of pc’s at remote offices

Use of Active directory to add, delete modify users & create password

Experience with sccm imaging pc’s

Involved in moves of offices

Goto assist to assist users in Houston and all offices around the freeport area

Handling of Litigation pc’s

Helping users converting to Win10 from Win7

Have a great rapport with my clients

Exxon 1301 Fannin February 2015- December 2016

Houston,Tx 77002

Field Support Technician

Upgrading & repairing pc’s

Supporting clients at locations in Houston and the surrounding area

Using the Remedy ticketing system to track, ship and inventory assets

Remote desktop to assist clients in Houston and other cities

Using Active Directory to add clients to groups c

Configuring and maintaining Xerox work Center & Hp Laserjet series printers

St. Luke’s Hospital June 2014 – February 2015

6624 Fannin

Houston,Rd. 77002

Desktop analyst

Reimaging pc’s

Setting up Network and local printers

Configuring medical scanners and badge readers

Updating work load with the Cherwell ticketing system

Replacing power supplies, motherboards and other parts of pc as needed

Configuring & repairing HP LaserJet printers

KinderMorgan

Desktop analyst Jan.2014 – June 2015

1001 Louisiana

Houston,Tx. 77002

Migrating clients from windows XP to windows 7

Backing up clients using windows migration tools

Replacing hardware installing windows7 and replacing clients data

Updating clients in active directory

Joining client to proper domain

Installing programs proprietary to client

Using belarc advisor to collect serial numbers specific to programs

Scheduling clients for upgrade

Shipping hardware to remote sites for technicians to install or replace

Using the CA Service Desk Manager to access tickets and assist clients with pc and program issues

RSA Security Console

Setting up users with access codes to login remotely

Enabling, Locking and unlocking user accounts

Netsync Service Solutions June 2013- Dec. 2013

2500 West loop so.

Houston,Rd 77027

Desktop Support Technician

Roll out new Pc’s for Ft. Bend & Harris county ISD

Projects included Install, Move, and Dispose (IMACD) for computers, printers, monitors and other associated equipment.

Troubleshooting and repair of desktop. laptop computers and smart boards

Imaging PC’s using VPN to server and direct imaging from hard media

Desktop support using Remedy to assist clients in service & training on teachers and students Pc’s

Trouble shoot hardware & software issues

*The position(s) I worked between October 2011 and August 2012 are non-related to the Information Technology field. Please feel free to request any additional information you may require.

Sentara Hospital June 2011 – Oct. 2011

2300 Opitz Blvd.

Woodbridge,Va. 22191

Helpdesk support

Monitored & Operated AS400

Ran & printed hospital billing output on a nightly basis

Add & delete accounts on the as400

Add & delete local users using active directory

Used active directory for local accounts & password changes.

Assisted clients with issues on Wellsoft, Synaps,& other hospital related programs

Assisted patients with their personal pc’s logging into the public server

Communicated with administrator’s on issues with the network

Busch Gardens Jan. 2011 – Feb. 2011

Virginia

Windows 7 Deployment Technician

image & deliver new desktops & laptops to employees

Transferred data of clients personal data to their new PC

Using the HEAT ticketing system assisted clients with both software and hardware issues

Recorded precise notes on issues and what was done to resolve issues

*The position I worked between July 2010 and July 2011 is non-relative to the Information Technology field. Please feel free to request any additional information you may require.

Wells Fargo / Wachovia Merger June 2010 – July 2010

Network Engineer Supervisor

Worked directly with home office to assure all clients’ needs were met.

Transferring of programs & information to client’s pc.

Assured connectivity was present & all clients were connected to the network and can access the internet.

Lightning PC Repair Feb. 2007 – Present

Independent PC Repair Business

Repaired personal desktops and laptops

Built personalized workstations for clients

Setup and repaired home wired and wireless network...

Maintained network and workstations

Worked with net meeting to remote into clients pc to repair or train or repair software or client issues

Upgraded and installed client software & hardware including but not limited to bios firmware updates, memory installation .hard drive imaging and replacement.

Assisted clients with the purchase of new office & home equipment

Installation of MS XP, Vista & MS Office environment, anti-virus & anti-spyware software.

Saving data on damaged hard drives

Trained my clients to use the PC in all aspects of their business & personal affairs

MD Anderson Cancer Center July 2006 – Jan. 2007

Helpdesk Analyst

Configured and installed software for user’s desktops and laptops. Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware.

Re-imaged desktop and laptop computers. Remove hard drives and replaced with imaged hard drives. Maintained desktop software and hardware, and tested and ensured applications were correctly installed and configured on the computer.

Troubleshoot problems using scripts and checklists as a guide using the highest level of technical support

Displayed ability to manage tasks and meet deadlines in a timely manner.

Trained users on Vista business edition, navigating through Lotus Notes 7, and MS office 2007.

Removed and installed pc hardware components such as hard drives, video cards, SCSI drives and SCSI controller cards.

Ez Process Pro Aug. 2005 – July 2006

Helpdesk / Desktop Support Analyst

Assisted clients on issues with proprietary furniture software

Assisted clients with updates to their software

Installed, upgraded, configured and repaired workstations for office staff

Trained our clients how to install and run our program on their pc’s

Used remote software to logon to clients pc to defrag and scan for viruses that would be jeopardizing their information

Methodist Hospital May 2005 – July 2005

Desktop Support

Assisting three Doctors and fourteen staff members in relocating their practice from Baylor To Methodist

Setup users account in User Manager. and Novell Console

In charge of the placement of networked printers

Installed, upgraded, configured and repaired workstation’s for hospital personnel

Setup e-mail accounts

Install and configure Microsoft Outlook 2003 and Outlook 2000

Instructed users on how to change passwords, logon to the network, check e-mail accounts and general PC knowledge

Configured dual video cards

Configured external hard drives for personal back up

Setting up & configuring HP Laserjet printers for clients

Boeing Engineering May 2004 – Feb.2005

Desktop Support

Provided Desktop support to 650 clients

Supported Windows 2000 and Windows XP OS system issues

Installed and configured MS Office 2003 for all clients being upgraded from Office 2000

Installed, upgraded, configured and repaired workstations for Boeing personnel

Facilitated the replacement of memory, hard drives and other faulty components

Setup, configure, and instruct clients on new features of the Office suite

Imaged new pc’s using Ghost

Configuring and maintaining HP printers

Installed dual video cards

Replaced video, network & sound cards as needed

Replaced hard drives

Mustang Engineering Feb. 2002 – Oct. 2003

Desktop Support

Configured and installed software for user’s desktops and laptops. Involved in the installation and rollout of new software packages, upgrades, and new desktop hardware.

Re-imaged desktop and laptop computers. Remove hard drives and replaced with imaged hard drives. Maintained desktop software and hardware, and tested and ensured applications were correctly installed and configured on the computer.

Troubleshoot problems using scripts and checklists as a guide using the highest level of technical support

Displayed ability to manage tasks and meet deadlines in a timely manner.

responsible for installing COTS products, In-House applications, product optimizing, ghosting, installation of and configuration of network printers, scanners and other PC peripherals.

REFERENCES

Available upon request

Contact this candidate