Kristal N. Mackey-Frazer

#*** ************ *********, ********* *******, Nassau, New Providence, Bahamas Phone: 242-***-****, 242-***-****, 242-***-****, 445-9213 )E-mail: adnjeb@r.postjobfree.com CORE QUALIFICATION

• Microsoft Word Proficient

• Microsoft Excel Proficient

• Microsoft PowerPoint Proficient

• AS400 Computer System data base expert

• Proven ability to relate to individuals from diverse ethnic, cultural and socioeconomic backgrounds

• Excellent oral and written communication Skills

• Exceptional organizational skills with ability to prioritize work and function independently

• Superb administrative and managerial skills

• Excellent presentation, report writing, and problem solving skills

• Great ability to work in fast pace environment

• Ability to work effectively as a member of team

EDUCATION/AWARDS OBTAINED

COMPLETED BANKING EXAMINATIONS

Business Ethics Examination- 90% and above (Administered annually) 2017-2021 Anti Money Laundering Examination- 90% and above (Administered annually) Central bank Code of Conduct Examination- 90% and above (Administered annually) Products and Services Examination- 90% and above (Administered annually) Security Mentor Course- (Administered every quarter) ROYAL BAHAMAS POLICE FORCE 2008

5 Proficiency Examinations with Passes of 80% and above Criminal Law, Traffic, Evidence and Procedure, General Police Duties and Public Administration CERTIFICATES 2004

Police Awards

• Commandant Award—Highest Academic grades amongst male and females (Overall)

• Swimming Award- Best female overall

• Physical Fitness Award- Best female overall

• Certified First responder

HIGH SCHOOL DIPLOMA 2001

5 BGSCE’s inclusive of English and Mathematics

5 BJC’s inclusive of English and Mathematics

PROFESSIONAL EXPERIENCE

COMMONWEALTH BANK BAHAMAS LTD. 2017 To April 2021

Special Credit Officer/Accounts Receptionist/Accounts Officer Special Credit Officer (Consumer Loans and Credit Cards from 1-365 days plus accounts) GOAL ACHIEVED

Record breaking statistics by reducing delinquency rate from 21% to 4% within Credit Cards. Responsibilities

• Diligently work to reduce the deficit caused to Commonwealth Bank’s budget by closely monitoring credit facilities granted (Consumer Loans, Credit Cards and Overdrafts) to ensure continuity of payments in alignment with contract and facility granted.

• Field Calls and Large volume of phone calls to delinquent clients, who have fallen delinquent for many reasons, which requires extreme amount of interpersonal skills, patience, understanding, firmness when required and visitation to clients’ residences along with places of employment.

• Preparation of Demand Letters, Magistrate Court and Supreme Court Action Summons for service by Police Officers.

• Preparation of Account Control Cards for detailed record keeping of step by step actions taken on every delinquent account portfolio

• Monthly review of Accounts Control Cards with Management where in-depth knowledge of accounts are examined.

• Maintenances of accounts that have been identified as delinquent due to internal set up.

• Spreadsheet Preparations

• Statistical Reporting

• Filing

Accounts Officer/Accounts Receptionist

Responsibilities

• Opening of Personal and Business, Checking and Savings Accounts.

• Opening of Timed Accounts.

• Opening of Safety Deposit Boxes and Accounts

• KYC verification

• World Check

• File Preparation

• Input of high volume of RTGS USD and BSD wires on a daily basis

• Upkeep of savings, checking, wires, draft, traffic, check-book logs etc.

• Recording, filing and scanning of business and personal signature cards

• Handling a high volume of general inquires from customers on a daily basis, with extreme emphasis placed on efficiency and getting back to clients in a timely manner.

• Answering a high volume of phone calls as telephone operator.

• Statistical reporting for opening of accounts etc. ROYAL BAHAMAS POLICE FORCE 2004 TO 2017

Police Constable, Freeport and Bimini Bahamas

HUMAN RESOURCES DEPARTMENT

RBPF, Police Headquarters, Freeport, Bahamas

Responsibilities

• Extensive administrative and secretarial duties which include:

• Handling and filing of confidential welfare matters, and personnel file of every Police officer within Grand Bahama, Bimini, Berry Islands and Abaco.

• Preparation of medical claim forms for Officers

• Preparation of Job Letters

• Preparation of Reference Letters for Officers

• Calculation of Vacation Leave

• Calculation of Sick Leave

• Calculation of Maternity Leave

• Submission of National Insurance forms for Officers

• Preparation of Spreadsheets on statistical data of officers

• Counseling of Officers and Family members upon death of an officer

• Heavy volume of call taking for various requests from officers

• Documentation and filing of Transfers of officers

• File preparation for re engagement exercises

SECURITY AND INTELLIGENCE BRANCH

RBPF, Police Headquarters, Freeport, Bahamas

Responsibilities

• Direct liaison with Drug Enforcement Agency, Department of Homeland Security, U.S. Customs and Border Protection, U.S. Embassy, Bahamas Immigration, Customs and ALL other government departments on matters of mutual interests

• VIP protection and Escort of International Delegates, the Prime Minister of the Bahamas, Ministers of Government, The Governor General of the Bahamas

• Confidential report writing on matters of National Security

• Vetting (background checks of persons seeking employment for ALL government agencies)

• Registry Data clerk (extensive filing and preservation of confidential and historical government documents)

• Compilation of Statistical Data

• Spreadsheet preparation

• Intelligence gathering

• Travel control duties at Grand Bahama International and Domestic Airports

• Recovery of Firearm and Illegal Drugs based on surveillance and intelligence gathering

• Extensive administrative duties

ADMINISTRATION DEPARTMENT OF TRAFFIC POLICE STATION Police Headquarters, Freeport, Grand Bahama

Responsibilities

• Receptionist

• Switchboard Operator

• Secretarial Duties

• Accident Report preparation

• Insurance Claims for accident, Report Preparation by use of Word

• Compilation of Weekly and Yearly Traffic Statistics by use of Word and Excel

• Statistical Comparison by use of Pie Charts

• Preparation of Court Dockets for Accidents and Traffic Tickets for Magistrate’s and Supreme Courts

• Preparation of Traffic Records for members of the Public

• Collection and documentation of cash for traffic records issued

• Preparation of Lost, Stolen and Damaged Property Traffic Reports

• AS400 Name Searches

• Data Entry

• Detailed Filing

• Traffic News Correspondent for Kiss 96FM alongside Hubert G and Love 97.5FM which was aired Live Monday through Friday at 8:15am providing traffic statistics and traffic tips. LUCAYA, CENTRAL and WEST END POLICE STATIONS/POLICE CONTROL ROOM RBPF, Freeport, Grand Bahama

Responsibilities

• Conducted mobile patrols, Traffic controller, Accident investigations, Criminal investigations

• Managed computer data entries, in addition to statement taking, extensive report writing and customer relations

• Provided counseling to married couples, children and parents

• Developed and presented Power Point motivational expositions to schools private and public institutions on safety, health and crime

• Presented Evidence in chief and as a witness in Magistrate’s and Supreme Courts on criminal matters

• Apprehension and successful conviction of criminal Offenders

• Compilation of Crime Statistics through use of Excel and Word

• Preparation of Weekly Crime and Traffic Briefs through use of Excel and Word

• Direct Submission of Statistics and Reports to Officer in Charge of Lucaya, central and West End Police Stations

• AS400 computer system entries

• Criminal File Completion

• Transportation of files to Prosecutions departments

• Receptionist, Switchboard operator

• Criminal investigations

• Fingerprinting

• Evidence in chief and as a witness in Magistrate’s and Supreme Courts on criminal matters

• PowerPoint presentations to private communities to establish Neighborhood Crime Watch

• 911 Dispatcher

• Emergency Call taker-where being organized calm and having discretion is a matter of life or death

• Computer/AS400 Data Entry Clerk

• Compilation of Data and preparation of Crime Brief by use of Word and Excel from every Station in Grand Bahama and Northern Bahamas District inclusive of Bimini, Berry Islands and Abaco

• Direct liaison with Department of Homeland Security, US Customs and Border Protection, U.S. Embassy, Bahamas Immigration and Customs Departments, BASRA along with other government departments on matters of mutual interest

LUCAYA, WEST END POLICE STATIONS-CRIME MANAGEMENT DEPARTMENTS RBPF, Grand Bahama

Responsibilities

• Compilation of Crime Statistics through use of Excel and Word

• Preparation of Weekly Crime and Traffic Briefs through use of Excel and Word

• Direct Submission of Statistics and Reports to Officer in Charge of Police Station

• AS400 computer system entries

• Criminal File Completion

• Transportation of files to Prosecutions departments

• Detailed Administrative and Secretarial Duties

• PowerPoint presentations to private communities to establish Neighborhood Crime Watch ALICE TOWN POLICE STATION, BIMINI AND CAT CAY DIVISION, BAHAMAS RBPF, Bimini, Bahamas

Responsibilities

• General Police duties-statement taking, file preparation, handling complaints in a professional manner.

• Traffic Duties

• Prosecutor in Magistrate’s Court

• Evidence in Chief in Magistrate’s Court

Initiatives

• Instrumental in the introduction of School based programs, combining other government agencies such as The Royal Bahamas Defense Force, The Bahamas Customs and Excise Department and The Department of Immigration in targeting Gang related issues, which was successful.

• Instrumental in the introduction of “Government Agencies Working Together on Matters of Mutual Interest”program, where I worked in close partnerships with other governments agencies as mentioned above to prevent and detect crime and to introduce new ideas on how to eradicate crime by liaising with other law enforcement agencies.

• Reformation of the Alice Town Police Station Welfare Committee focused on the wellbeing of All Officers attached to the Bimini and Cat Cay Division, where I held the position of Secretary REFERENCES

• Magistrate Mr. Smith, c/o Freeport, Magistrate’s Court #2

• Mrs. Charlene Low- Branch Manager, Commonwealth Bank, Freeport, Bahamas

• Mr. Evar McIntosh- Branch Manager, Commonwealth Bank, Spanish Wells, Eleuthera, Bahamas

• Mrs. Shamika Lightbourne- Delinquency Supervisor, Commonwealth Bank, Freeport, Bahamas

• Mrs. Valeria Burns- Delinquency Supervisor, Commonwealth Bank, Nassau, Bahamas

• Ms. Pershara Carrol- Senior Accounts Officer, Commonwealth Bank, Spanish Wells, Eleuthera,

• Mrs. Loretta Mackey- Assistant Commissioner of Police, Royal Bahamas Police Force

• Mrs. Georgina Saunders- Human Resource Manager, Royal Bahamas Police Force

• Reverend Doctor R.E. Cooper Jr.,- Pastor c/o Mission Baptist Church, Nassau, Bahamas

• Mr. Ron Lovett- President and CEO, Source Security, Toronto, Canada

• Mrs. Lorraine Dawkins, c/o Bahamas First Insurance Agency

• Mr. Hubert Gibson, Radio Show Host c/o Kiss96FM

• Mr. Sweeting- Principal Louise McDonald High School, Bimini, Bahamas

• Mrs. Collie, Principal, Bimini Primary School

• Mrs. Chardel Gibson- Principal, Samuel Guy All Age School, Spanish Wells, Eleuthera, Bahamas

• Mrs. Samara Smith- Bahamas Telecommunications Corporation

Contact this candidate