Development Operations Branch Manager
Resume:
Fahad Imran
***********@*****.***
O B J E C T I V E
To develop myself as a technical wizard in the field of business development operations and use my interpersonal skills to come up as a leader. To take responsibility of projects of different kinds and execute them successfully aiming towards customers satisfaction.
WO R K E X P E R I E N C E
Asset Exchange
Running my own business of consultation, Sale and purchase of Commercial and Residential plot in Islamabad With the name of Assets Exchange since August 2018 till date. MCB Bank Ltd Rawalpindi Pakistan
Jul 2017 – Jul 2018 Asst. Vice President (AVP)
Duties
To develop strategy and action plans for client penetration; defining target clients.
To build and maintain client relationship
To track daily the activities of relationship officers by reviewing their visits / call reports and discussing their performances
To supervise staff in maintaining highest standards of customer service
To review staff performance, provide training, and determine additional staffing needs NIB Bank Ltd Rawalpindi Pakistan
Feb 2016 – Present Branch Manager (Management Grade 8) Duties
Looking after the Gunj Mandi Hamilton road branch Rawalpindi
To build and maintain client relationship
To track daily the activities of relationship officers by reviewing their visits / call reports and discussing their performances
To supervise staff in maintaining highest standards of customer service
To develop strategy and action plans for client penetration; defining target clients.
To ensure the achievement of retail liabilities and assets targets / business development objectives profitability, foster high performance through aggressive sales and implementation of superior customer service culture and standards
JS Bank Ltd Islamabad Pakistan
Mar 2009 – Dec 2015 Branch Manager (Management Grade 8) I joined JS Bank in Manager Grade on 26th March 2009. Duties
To coordinate a team of BDO’s, Customer Service Officers
To analyze growth areas and potential. Establishing controls to monitor and track the performance.
To assist the branch operations team to design market specific strategy and drive business growth
To follow-up on corporate relationship, company identification, allocation and lead generation process, company listing, account planning, tailoring offers and special deals Promotion
I was promoted as Asisstant Vice President of JS Bank with effect from 1stJanuary 2013. In March 2014, I was delegated higher responsibilities as branch manager JS bank of G-11 Markaz Branch Islamabad. Transfer to E-11 Islamabad
After working for eight months in G-11 Mkz branch, my duties were transfered to JS bank E-11 branch as branch manager
Duties
To develop strategy and action plans for client penetration; defining target clients.
To build and maintain client relationship
To track daily the activities of relationship officers by reviewing their visits / call reports and discussing their performances
To supervise staff in maintaining highest standards of customer service Faysal Bank Limited Islamabad, Pakistan
Oct 2006 – Mar 2009 Senior Personal Banking Officer Duties
To coordinate a team of BDO’s, Customer Service Officers
To analyze growth areas and potential. Establishing controls to monitor and track the performance.
To assist the branch operations team to design market specific strategy and drive business growth
To follow-up on corporate relationship, company identification, allocation and lead generation process, company listing, account planning, tailoring offers and special deals
To ensure the achievement of retail liabilities and assets targets / business development objectives profitability, foster high performance through aggressive sales and implementation of superior customer service culture and standards
Standard Chartered Bank Islamabad, Pakistan
Jan 2005 – Oct 2006 Personal Financial Consultant
Duties
To ensure consultant pipeline of new and existing companies to handle by RBEs and teams, manage team workload allocation and analyzing new and existing corporate
To establish diversified corporate/commercial groups, government/semi-government organizations and individual customer relationship
To supervise staff members in maintaining high customer service standard
To coordinate and lead both relationship and analytics and support team
To ensure implementation of Banks policies and procedures for “KNOW YOUR CUSTOMERS” according to established guideline
PROFESSIONAL COURSES
Standard Chartered Bank
Participated in a one day course organized by Standard Chartered Bank titled “FRAUD MANAGEMENT” on 3rd June 2005
Participated in a one day course organized by Standard Chartered Bank titled “BANKING LAW AND PRACTICE” on 18th November 2005
EDUCATION
Allama Iqbal Open University Islamabad
2015 - 2017 Master of Business Administration
In progress
University of Punjab Islamabad
1996 - 1998 Bachelors of Commerce
COMPUTER SKILLS
Well versed in MS-Outlook, MS-Word, MS-PowerPoint and Ms-Excel. LANGUAGES
High proficiency level in English, Punjabi and Urdu. PROFESSIONAL REFERENCE
Available on request
Contact this candidate