Luai Sami Al Hindawi

Email: adnjcn@r.postjobfree.com

Contact # +962-**-****-***

Personal Data:

*Nationality: Jordanian

*Date of Birth: Jan. 3rd, 1967

*Place of Birth: Amman, Jordan

*Marital Status: Divorced

Objective:

To secure a position in computer technologies that will allow me to prove and apply my studies, skills and experience I have earned from my major and work to help a company reaches its goals and potentials.

Experience

*October/2017 – June/2020

IT Supervisor / Auditor

Amman - Jordan

Shark for Security & Armed Protection

Key responsibilities: -

*Manage all IT related issues, including Servers, Network, Software and Hardware.

*But IT Plans and Solutions for the company and other sister companies.

*Follow up with all IT Vendors for all IT requirements.

*Manage all IT Asset records.

*Manage all Security Camera’s recordings and observations including recording for the clients upon their requirements

*Manage Backup for the applications and staff

*Create all Social Media (Facebook, Instagram, Twitter, LinkedIn and YouTube) for the company and sister companies, create advertisements, follow up and reply for all social media comments.

*Audit and prepare all the ISO documents for all companies departments.

Contributing ideas that work: -

*Using the highly standard procedure to serve the staff and the client with the minimum risk and maximum security for their data.

*Drive the requirements communications and arrangement between the company and the suppliers for any fix, update or process for any change related to the servers and services hosted in the company's requirements.

*November/2015 – August 2016

IT Service Manager

Abu Dhabi UAE.

New Al Raed Est.

Key responsibilities: -

*Arrangement and movement between the client branches.

*Acquiring clients' needs and new projects to estimate the new requirements, plan for it and follow it up to help in make it happen.

*Follow up the engineers personal issues with the HR and management, such as appraisal, reporting, training … etc.

*Getting solutions which enable higher service quality and increased operational efficiency.

*Follow up all internal issues, tickets and requirements.

Contributing ideas that work: -

*Using Teamwork to work together towards a common vision.

*The ability to direct individual accomplishment towards NAR & NBAD objectives and drive common people to obtain uncommon results.

*Keeping abreast of the latest trends and models of IT hardware.

*February/2015 - June/2015

Delivery Manager

Abu Dhabi UAE.

Injazat Data Systems

Key responsibilities: -

*Managing the data center in Injazat.

*Injazat Data Center is the only Tier 4 data center and considers the biggest in the Middle East.

* I’m managing the processes, procedures, operation, monitoring the operation, the environmental, the SLA, Incident management, change management, risk management, reporting, …

*Delivery Manager for another 3 clients.

Contributing ideas that work: -

*Using the highly standard procedure to serve the client hosting with the minimum risk and maximum security for their data.

*Drive the requirements communications and arrangement between the clients and their suppliers for any fix, update or process for any change related to the servers and services hosted in the company's Data Center.

*Monitoring the Data Center environmental for highly standard safety.

*September/2005 - January/2014

Field Service Manager

Abu Dhabi UAE.

Injazat Data Systems

Key responsibilities: -

*Managing a team of 150+ professional engineers and support staff providing hardware and operational support for local and remote sites for our clients including

*Arrange their leaves plan and backfill

*Staff hiring, allocating and movement between the clients.

*Acquiring clients' needs and new projects to estimate the new requirements, plan for it and follow it up to help in make it happen.

*Follow up the engineers personal issues with the HR and management, such as appraisal, reporting, training … etc.

*Backfill Delivery Mangers and ITO Head on their leaves many times.

*Getting solutions which enable higher service quality and increased operational efficiency.

*Creating and Managing Black Berry Support Team.

*Follow up all internal issues, tickets and requirements.

*Change management including procurement, logistics, vendor management and compliance, and distribution. Maximizing IT efficiency by reducing the cost of delivering core IT services.

*Building process and procedure for the department and clients when needed, and work in standardizing them.

*Create, build and manage dispatch team and dispatch plan to serve the client in better performance and less expensive way for the client and less cost for our company.

*Service desk functionalities.

*Serving more 20+ clients including (Mubadala, Musanada,Masdar, Abu Dhabi Municipality, Ministry of Education including Smart Learning, Cleveland Clinic, Imperial College London Diabetes Center, …and many government and semi government companies and hospitals.

Contributing ideas that work: -

*Using Teamwork to work together towards a common vision.

*The ability to direct individual accomplishment towards organization objectives and drive common people to obtain uncommon results.

*Keeping abreast of the latest trends and models of IT hardware.

*March/1996 – September 2005

I.T. Support Engineer

Abu Dhabi UAE.

Abu Dhabi Distribution Company (Part of ADWEA group)

Key responsibilities: -

*Provide solution for all hardware, most of the network and software problems and operational faults

*Approach problems in highly creative and effective manner

*Demonstrated ability to effectively lead and develop skills of new staff

*Coordinating with Server and network team additional to support to find solutions and Ideas to enhanced and improve the service to the client.

*Find proactive actions in order to prevent future issues after analyzing the current problems.

PROJECTS

*Share with Omnix International in building the Billing System from A to Z.

*IT infrastructure planning and implementation (Design and create full infrastructure for many of new sites by myself).

*July/1992 – June 1995

Financial data auditor

Amman - Jordan.

Telecommunication Corporation.

Key responsibilities: -

*Auditing Billing Systems and automated data

*Controlling and follow up the bills and rate flow with other countries additional to the internal.

*Building the International Tariff for the billing system which is still used till now.

*Computer Instructor, in many institutes and collage for most of the IT materials since 1991 to 2005 as part time.

Certificates & Courses

*ITIL Service Manager V2 (Attending)

*Foundation Certificate ITIL V3 (IT Service Management).

*Communication Skills – Abu Dhabi in 2007.

*Microsoft Certified System Engineer (MCSE Win2003).

*Microsoft Certified Desktop Support Technician (MCDST) 2004.

*Windows 2000 Network Infrastructure & Operating Systems Essentials from Etisalat Academy – Abu Dhabi in July 2002.

*Oracle Database Administration in Emirates Computer - Abu Dhabi in September 98.

*Microsoft Windows NT in Emirates Computer - Abu Dhabi in August 1998.

*Developer 2000 Forms & Reports (Oracle) from Omnix International – Abu Dhabi in July 1998.

*Oracle Database Administrator from Omnix International in July 1998.

*Dec UNIX Utilities & commands in Computer Network System Est. - Abu Dhabi (Digital), in November 1996.

*Advanced English language session in Telecommunication Corporation - Amman 1994.

*Advanced English language session, in University of Jordan Consultation, Technical Service and Studies Center 1993.

*Many other courses.

Education:

Graduate in Computer Science (Programming and System Analyst) in 1988

Languages:

*Arabic (Native)

*English (Excellent)

References:

Available Upon Request.

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