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Rakesh kumar Jindal

E-mail: adnjac@r.postjobfree.com

Phone:+91-941*******,951-***-****

Professional Profile

A proactive planner with abilities in effective strategies for business, and making strategies for customer satisfaction & for business excellence.

Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management. Work Experience

Axis BankLtd. as Deputy Manager (Rampuraphul)

For 6 years 10 months(Oct 2011 – Aug 2018)

Worked as OPS HEAD

Reporting :Branch Manager

Capital small finance bank

AUG 2018 to April 2020 worked as Manager Ops Head

Total experience in banking 8 Years 6 Months

Duties Done

Monitor daily cash book & Buy and sell cash to Vault.

Resolution of customer queries/complaints.

Customer service to ensure walk in customers issues.

Review Daily Accounts Opened, kit tally register with account number.

Lobby Management

Monitoring all Dummy accounts.

Generate business, cross sell and monitor cross sales of Branch sales officer.

Responsible for acquisition through direct sales to walk-in as well as referrals from walk-in customers.

Deepening of relationship with existing customers who walk-in, through cross sell of all products and services.

Enhancing the value of existing accounts.

Retention of existing portfolio.

Branch Operations and Audit Compliance.

Auth. RTGS, NEFT and Bank Clearning.

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Locker operations

Inward/outward cleaning.

Forex outward remittance

Responsibilities:_

I handled the OPS HEAD profile(Handled a team of five employees retail Banking operations)

Rewards and Recognisition

Got certificate from Axis Bank M.D Shikha Sharma for general Insurance

Got Multiple certificates for life insurance, forex trading and general insurance IT Skills

Operating Systems: MS DOS & Window 7/ME/Xp/Vista/etc.

Databases: Microsoft Office.

Academic

MBA from RIMT Mandi Gobindgarh with 82% Session 2009-2011

B.Sc (non med) from S.D college Barnala session 2005-2008 Personal Vitae

Father Name: Sh. Pardeep Kumar

Mother Name Smt. Saroj rani

Date of Birth: 22 Sep 1987

Marital Status: Married

Sex: Male

Languages: English, Hindi, Punjabi

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