Property Management Specialist

Kristina Morgan-Houston

Property Management Specialist

www.linkedin.com/in/kristinamorganhouston 206-***-**** ********.******.*******@*****.*** PROFESSIONAL SUMMARY: Dedicated, multi-faceted professional with 10+ years of successful business management experience throughout multiple industries. Motivating teams to year-over-year net operating income gains and exceeding sales goals with a “lead by example” attitude. Proficient in various management software programs including: AMSI, Appfolio, MRI, and YARDI, as well as office packages MS Office and Google Chrome. Diversified skill set covering lease/contract administration, sales/leasing, client relations/conflict resolution, training/development of staff, human resources and recruiting, account management, and financial analysis. Excellent interpersonal, written, and digital communication skills. WA Managing Brokers license active and valid through July 2021.

Areas of Expertise Education

Portfolio Management – Inventory Optimization WGU (2017) BS Business Management Budgeting - Contract Administration - Sales - Data Entry WA Managing Broker License (2013-2021) Financial Analysis - Forecasting - Data Analysis COMPTIA Project+ Project Management Certification Experience

Mullaly Development Company (August 2018 – Present) Leasing Manager

− Exceeded goals by meeting a 99% occupancy rate for a 550-unit property utilizing innovative sales skills

− Performed detail analysis of target markets and developed successful marketing internet strategies

− Interacted with diverse populations and provided excellent customer service

− Negotiate complex legal situations including servicing legal notices for non-compliance, termination, and eviction.

− Analyze detailed budget reports, accounting and lease management reports on a weekly and monthly basis.

− Supervise and lead leasing team.

− Audit applications and lease files for legal accuracy and compliance with company policy, Fair Housing, and state/local landlord-tenant laws

SJA Property Management (July 2017 –January 2018)

Portfolio Manager

− Asset management of 130+ properties consisting of small multi-family buildings, single-family homes, town homes, and condos.

− Maintained 98% occupancy; Collaborating with sales team as well as leasing team to ensure vacancies filled within 2 weeks of posting to market.

− Functions include: reviewing performance data, determining marketing positioning, maintaining asset quality, and achieving aggressive financial goals and objectives; as well as maintaining relationships and communications with internal and external customers, contract administration, enforce contract terms and conditions, ensure property budget requirements are met, various reporting, as well as track/monitor/coordinate maintenance repairs and inspections. FPI Management, Inc (February 2017 – June 2017)

Community Director

- Handled daily operations for all property management functions including: maintaining relationships and communications with internal and external customers, property budgets, reporting, coordinating/monitoring property maintenance staff and schedules, property appearance and condition, collections, and documenting internal and external customer needs/requirements.

- Resident Relations: contract administration, enforce contract terms and conditions, collect rents and handle delinquent accounts, Move In and Move Out procedures, processed legal notices, completed eviction proceedings when necessary, handled resident relations, monitor/enforce all safety procedures, and attend various community functions.

- General Office Duties Code Purchase Orders/Invoices, process mail, prepare bank deposits, process maintenance work orders and maintain all files. Collect and process receivables. Mountain Investments, LLC/Mo’ Joe Junction (September 2014-December 2016) Director of Operations/General Manager

− Set-up corporate structure for LLC as an umbrella for 3 smaller companies;

− Established marketing strategy, budgeting for operating year, forecast sales to meet future growth goals, expanded corporate footprint by 60%

− Analyzed and proposed contractual language for potential new property purchases. Drafted pro forma language for negotiations.

− Conducted negotiations of contract dispute resolution.

− Authorized and documented financial transactions.

− Identifies contractual and financial risks.

− Oversaw operations for chain of drive-thru espresso stands, including investment objectives, compliance goals, marketing positioning, people, Collected performance data to monitor supplier capabilities for inventory quality, and financial budgeting, goals and objectives.

− Created branding which successfully repositioned business in the retail food sales market place.

− Increased sales by 50% in the first three months.

− Created, maintained and executed processes and policies to implement business strategy.

− Develops, documents and executes business and sales plans.

− Managed Human Resources and staff of 10 people including quarterly performance reviews. Keller Williams (July 2013 – July 2015)

Managing Broker/Property Manager

− Property Scout, both commercial and residential (rental investments)

− Facilitated purchase and sale of real property (commercial and residential); averaged 2 transactions per month

− Maintained management of a personal portfolio of 35 properties (single-family homes and condos)

− Created, maintained and executed Purchase and Sale Agreements for real estate and property management services.

− Anticipated and coordinated transactional aspects for delivery of property and services.

− Developed documents and legal contracts for property sales and rental property management.

− Analyzed and drafted contractual language; Drafted pro forma language for rental contracts.

− Supported negotiation of contract dispute and resolutions.

− Authorized and documented financial transactions.

− Identified contractual and financial risks.

− Managed business systems and tools for sales, data analysis and accounting. Equity Residential (October 1997 – May 2000; April 2007-August 2012) Assistant Property Manager

- Maintained 98% occupancy and management of downtown high-rise and suburban garden-style communities utilizing lease-rent optimization software.

- Analyzed data reflecting property performance and industry trends to develop and implement monthly marketing plan

- Supervised staff of 5; including training, performance reviews, hiring, promotion and terminations

- Enforce safety policies, regulations and OSHA compliance

- Provide excellent customer service while maintaining the highest standards for resident service

- Assist in preparation of budget, and adherence to approved budgets

- Ensure that property operations are compliant with all applicable regulatory requirement

- Facilitated training of new leasing and management personnel within the portfolio.

- Maintained all accounts receivable, and accounts payable with > 1% delinquency on residential accounts

- Assisted in performing file audits, documenting processes and drafting new procedures manuals Resident Screening Services/HSC Real Estate (February 2006-April 2007) Administrative Assistant

- Handled incoming and outgoing correspondence, faxes, email and phone calls.

- Reviewed and verified applicants’ credit reports, criminal background, rental history, income and employment history.

- Completed and dispersed monthly close-out reports. Guided Pathways Healing Temple (January2004-January 2006) Director of Operations

− Set-up legal structure for 501-3(c) non-profit religious organization

− Established marketing strategy, budgeting for operating year, and inventory controls

− Created contractual language for entity and practitioners.

− Created, designed and maintained website.

− Managed Human Resources and staff of 7 people.

The Light Body Temple (June 2002-January 2004)

Administrator

− Managed office and a staff of 19 people.

− Handled multi-line phone system and appointment scheduling.

− Took inventory maintenance of all supplies for office and facility. Sheraton Seattle (May 2000-June 2002)

Night Auditor

− Registered guests into computer verifying their reservation address and credit info.

− Produced and distributed accounts receivable reports.

− Balanced main hotel computer system, POS system and credit card system.

− Answer, screen, announce and connect all internal/external calls

− Coordinate two-way radio system and hotel paging system.

− Post all local, convention, and Seattle Art Museum banquet tickets.

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