Customer Service Food Safety

REGINA HATCHER

** ******* ***** **********, ** · 434-***-****

adnj60@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned Customer Associate with 5+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

EXPERIENCE

07/2016 – 10/2016

Stocker, Wal-Mart – Powhatan VA

Unloaded cargo from truck with hand trucks and pallet jacks.

Received, stored and shipped goods and materials.

Stacked and piled lumber, boards and pallets.

Moved freight, stock and other materials to and from storage and production areas and loading docks. Loaded and unloaded ship cargo.

Sorted cargo before loading and unloading.

Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.

Stacked and transported all overstock to storage areas.

Reported all equipment failures and malfunctions to supervisor.

Divided cargo received by account number and intended location.

Operated PC and RF-based computer systems with a high level of accuracy.

Used item numbers to properly stock warehouse.

Attached identifying tags to containers.

11/2015 – 04/2016

CASHIER, TACO BELL – MIDLOTHIAN VA

Maintained high standards of customer service during high-volume, fast-paced operations. Cleaned and organized eating, service, and kitchen areas

Cleaned garbage cans with water or steam

Assembled food orders while maintaining appropriate portion control.

Followed food safety procedures according to company policies and health and sanitation regulations. Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Trained new cashiers on procedures, customer service and sales techniques.

Took orders and cash in an orderly manner

Greeted customers with a smile, eye contact, and proper manners

Handed out orders in a timely fashion.

07/2014 – 08/2015

Cashier, Bojangles – Powhatan VA

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service.

Pleasantly and courteously interacted with customers.

Maintained high standards of customer service during high-volume, fast-paced operations.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Prepared fountain drinks and ice cream items.

Prepared all food orders within a 2-3-minute time frame.

Assembled food orders while maintaining appropriate portion control. Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.

Verified that prepared food met all standards for quality and quantity.

Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.

Handled currency and credit transactions quickly and accurately.

Followed food safety procedures according to company policies and health and sanitation regulations.

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Strictly followed all cash, security, inventory and labor policies and procedures. Stored food in designated containers and storage areas to prevent spoilage or cross contamination.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Reported to each shift on time and ready to work.

Performed all position responsibilities accurately and in a timely manner. Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Prepped items for later use to save staff time during busy hours.

11/2018 – 06/2019

Call center rep, Convergys - Jacksonville FL

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations

Called out to members to go over their current medications and to get them to come back with the company at the end of their insurance period

Answered calls from members and assisted the members with enrolling new medications not yet enrolled through the insurance company.

Provided generic options for those members who were looking for those options.

Went over members plan benefits

09/2019 – CURRENT JOB

Cashier, Wal-Mart-Farmville VA

Processed POS transactions, including checks, cash and credit purchases or refunds.

Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Counted cash in register drawer at beginning and end of shift.

Requested official identification for checks, and age restricted purchases and verified details, consistently meeting strict legal standards of underage sales.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Checked prices for customers and processed items sold by scanning barcodes.

Educated customers on promotions to enhance sales.

Trained as pick-up today, electronics, photo center and wireless connection center associate and provided back-up coverage to provide customers with optimal support.

EDUCATION

MAY 20012

HIGH SCHOOL DIPLOMA, cumberland county high school

I graduated with around a 3.5 GPA and received an academic jacket

SKILLS

Retail Customer Service

Product upselling

Payment collection

Credit card processing

Customer assistance

Cash register operations

Stocking and Replenishing

POS Systems

Call Center Rep

Microsoft Office

Customer support

Client Communication

Professional Telephone Voice

Logging call information

Inbound phone calls

Outbound phone calls

Calm disposition

Gathering information

Quality assurance

Professional telephone demeanor

Contact this candidate