Lacey Nugent

**** ********* ******

Austin, TX

512-***-****

adnj5v@r.postjobfree.com

Personal Profile:

I am a go getter, independent, self-disciplined, and a hard worker in any situation. I can easily adapt to any work environment and quickly fit in with the team. Education:

Lago Vista High School Lago Vista, TX May 2016

St. Edward’s University Austin, TX August 2016 –

May 2021

· Studying Social Work

Professional Experience:

Benefit Processor

Teachers Retirement System

May 2021-Current

. Assist all public school teachers process their retirement.

. Put together benefits packets for potential retirees.

. Handle HIPPA and PHI information and be responsible as to the weight of that information.

. Team building/working in order to process benefits for our members.

. Understanding/creating calculations for members, so they have a better understanding of their monthly annuity.

Bachelors in Social Work Intern

Integral Care

January 2020-May 2020

. Call interested clients who have applied for services to do pre-screening questions and schedule screener

. Attend Travis County Children’s Mental Health Plan committee to speak on issues regarding children’s mental health in Austin

. Shadow three Licensed Clinical Social Workers at three different low income schools.

. Co-facilitated individual and group therapy

. Provide resources for Licensed Clinical Social Workers to use during both therapy and summer field trips

. Use an Electronic Health Record system to input client information updates Shift Lead

Poke Poke Austin, TX

Feb 2019-March 2021

. Working with a diverse group of people

. Serving the Austin community with a local business

. Creating a great customer service experience for customers

. Organizing the store to consistently be presentable

. Handling cash

. Working with a new POS system

. TABC certified

Caregiver

Ashley’s Playhouse

May 2018-Feb 2019 Austin, TX

. Working with a large amount of children at once

. Making meals, snacks, and giving medicine to children

. Making sure to have full attention on the children, specifically so no one gets hurt

. CPR certified

. Food Handlers certified

. 40 hours trained in childcare

Volunteer Coordinator Intern

Communities in Schools Austin, TX

October 2017-December 2018

. Work in a non-profit environment, being able to adjust to different standards compared to a for-profit

. Creative content for new ways of outreach

. Attending meetings, and an assortment of fairs, to help with recruitment

. Attend campus visits, to better be able to work with our staff, understanding their needs on a campus-by-campus basis

. Event planning for things such as our gala, volunteer appreciation event, return volunteers

Sales

Nordstrom Barton Creek Mall

February 2017-May 2018

. Managed Cash Register and assisted customers

. Worked personally with customers

-Accommodating their needs

-Add ons

- Pulling from the sales floor

-Making sure they felt confident in what they were buying

-Working with them from beginning to end

. Being the “go-to” for my fellow sales associates when another manager was not around

. Tech savvy

-Learning the computer system to the best of my ability in a timely manner Lead Sales

Zumiez Lakeline/Barton Creek Mall

July 2014 – September 2016

· Managed cash register and assisted customers to check out.

· Meet and exceed personal and team sales goals utilizing Zumiez’s selling techniques.

· Sold 100K each year.

· Provide outstanding customer service.

Leadership Experience:

Leader for Service Break Experience

St. Edward’s University Austin, TX

2016-Current

. Serve a community in an area based on the local issue

. Lead a group of 8-11 people from all different cultures

. Go abroad to a different country, or a different state

. Learn to be able to serve a community of different cultures and backgrounds Hilltop Leaders

St. Edward’s University Austin, TX

2017-2018

. Learn better leadership skills/decide what kind of leadership style someone is

. Community service with local Austin communities

. Business professional conferences

. Making connections with business owners, professors, leaders of our time Marketing for The Big Event

St. Edward’s University Austin, TX

September 2017-May 2018

. Help invite current students, and alumni, to serve a community on the nationally recognized day of service.

. Create new content for promotion

. Working with other student organizations to volunteer/help promote Big Event

. Being able to work under strict time constraints, and meet every deadline Communications Co-Director for Student Government Association Austin, TX St. Edward’s University

February 2018-May 2018

. Help communicate better between Student Government Association and the student body

. Promotion for all Student Government Association events (using Twitter, Facebook, and Instagram)

. Create content for the association events themselves

. Work closely with five other individuals also serving on the cabinet to figure out how to effectively keep the association content

Student Success Center for Orientation Austin, TX

St. Edward’s University

May 2018-August 2018

. Help organize ways for students to effectively plan their schedule for Fall of 2018

. Facilitate conversations around personality types and how that relates to career choices

. Work with ACE and Career and Professional Development to give insight on how students would better respond to outreach

Internal Affairs Director for Student Government Association Austin, TX St. Edward’s University

August 2018-May 2019

. Event planning to help the Student Government Association grow closer together

. Help Student Government become a more well working machine by allowing them to get to know each other on a personal level

. Coordinate trainings with student organizations (It’s On Us bystander trainings)

. Budgeting and submitting purchase forms

. Keeping people accountable for their office hours Volunteer Experience:

. Service Break Experience 475 hours

. Social Work Program Volunteer 40 hours

. BIG Event subcommittee - marketing 140 hours

. Habitat for Humanity 4 hours

. Festival Beach Garden 4 hours

Awards:

. Dean’s List Fall 2017

. Outstanding Student in Chinese Spring 2017

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