Receptionist Data Entry
Resume:
Jamesia Garner
Houston, TX
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Claim- Senior Customer Service
Travelers Insurance - Houston, TX
February 2016 to Present
Intake commercial and personal insurance claims, as well as provide detailed sensitive information in regards to claims. Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts. Responds to customers/agents requests for quotes or changes to existing policies. Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance. Resolves service-related complaints and complex calls with guidance from others on more complex calls. Assist customers with simple intent calls. Acts as online billing systems and agency portal website expert to provide proactive agency and customer support. Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate. Ensures current and complete documentation of account notes. Other duties as assigned
Operator
Nordstrom - Houston, TX
August 2014 to July 2016
Responsibilities
Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and coworkers.
Assist customers by answering questions and transferring telephone calls to departments and stores in a professional and efficient manner
Support store operations by being a general resource for customers and employees Provide a strong knowledge of store, departments, services and events Maintain a high level of confidentiality
Perform basic data entry functions
Work as a team player in a dynamic and fast-paced environment Accomplishments
Receive exceptional call shops
Skills Used
Ability to communicate clearly and professionally with customers and coworkers Ability to prioritize multiple tasks in a fast-paced environment High level of professionalism, accuracy and attention to detail Strong organizational, math and written communication skills Strong computer proficiency, including Word, Excel, Outlook and PowerPoint High level of ownership, accountability and initiative Ability to work a flexible schedule based on department and store needs Sales Associate
Nordstrom - Houston, TX
July 2012 to June 2013
Responsibilities
Set and achieve personal sales goals while supporting the goals of the team Greet customers in a timely, professional and engaging manner Understand and communicate the latest fashion trends in the industry with specific knowledge on new designer and current runway collections
Provide honest and confident feedback to customers regarding merchandise style and fit Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
Consistently seek new fashion and product knowledge to act as an expert for the customer Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships Work as a team player to ensure each customer receives the best service possible Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning Skills Used
Proven ability to set and achieve sales goals
Competitive drive and entrepreneurial confidence to succeed in a commission-based environment Demonstrated ability to develop relationships with customers and coworkers Knowledgeable and enthusiastic about high-end, designer fashion Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast- paced environment
Ability to quickly learn new procedures and processes Strong organizational and follow-through skills
Excellent communication and interpersonal skills
High level of ownership, accountability and initiative Receptionist
McNeese university - Lake Charles, LA
August 2007 to December 2007
Responsibilities
The responsibilities of the Receptionist involve greeting the public, answering phone calls, handling incoming / outgoing mail, and performing accurate data entry.The Receptionist position calls for effective multitasking capabilities, excellent communication skills, and demonstrated proficiency with computers. Skills Used
Effective team working skills, organizational skills, ability to multi task, good IT skills, knowledge of the requirements of the university and departments, also precise attention to details and diplomacy. Education
BS in Political Science
University of Houston - Houston, TX
2007 to 2013
Skills
• Research
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