Susan Suggs

*** ********* **. ******, ** ***** 828-***-**** adnj4x@r.postjobfree.com

Objective: A rewarding position as a Manager/Administrative Assistant/Bookkeeper or related field. Profile of Skills:

14 years’ experience as an office manager

Years’ experience as a Tax Preparer

Assertive, self-motivated, goal-oriented with excellent communication, interpersonal, organizational skills.

Dedicated to providing excellent customer service.

Consistent attention to detail and accuracy and ability to work well in a high-pressure team environment.

Outgoing with a pleasing, professional manner and positive attitude. and QuickBooks and Munis.

Working knowledge of Outlook and PowerPoint.

Quickly learn procedures and methods including new software programs.

Proficient in Accounts Payable, Accounts Receivable, and Payroll using QuickBooks. Experience:

City of Asheville, Asheville, NC

2018-2021, Account Clerk

Count and record monies and credit cards collected from Parking Garages and Parking Meters into Parking Ledger

Post monies into cities accounting software.

Prepare daily deposits and record into logbook for Brink’s pickup.

Create and maintain various spreadsheets.

Aerotek, Asheville, NC

2017, Contractor/Change Healthcare

Call Center Customer Service Agent

Assist callers with billing of insurance claims

Help either correct claims or

refer to providers for assistance.

All Pro Plumbing, Leicester, NC

2016, Office Manage/Inventory Manager

Answer incoming calls and schedule appointments.

Dispatch plumbers to each job

Accounts Receivable/Payable

Weekly Payroll

Post incoming payments

Prepare daily mail and deposits for owner.

Track and reorder parts inventory

Order permits

Other duties as assigned.

NEO Corporation, Canton, NC

2016, Accounts Payable Clerk

Sort mail and distribute, as necessary.

Input incoming invoices.

Prepare invoices for payment weekly.

Post incoming payments

Prepare weekly employee expense reports to be sent out with payroll.

Do weekly check run for company expenses.

Suggs Bookkeeping West Jefferson, NC

2008-2015, Owner/Bookkeeper

Suggs Bookkeeping, West Jefferson, NC

2008-Current

Record Income and Expenses for small Sole Proprietorship business

Prepare Profit & Loss Statements

Prepare all other relevant income, revenue and expense reports for owner Shatley Farms, LLC, Jefferson, NC

2011-2014, Payroll Clerk

Collect and record daily payroll for 90+ employees.

Send weekly payroll to accountant

Research and correct any discrepancies.

Sort and issue paychecks

Other duties as assigned

Sleep Inn, Boone, NC

Sleep Inn, Boone, NC

2007 – 2008, Front Desk Manager

Supervised daily operation of front desk.

Supervised 10 employees, scheduled work hours, resolved conflicts.

Prepared quarterly performance reviews.

Made reservations for individuals and groups,

Ordered supplies as needed.

Handled customer complaints.

Issued and interpreted operating policies.

Front Desk training of employees.

H & R Block, Jefferson, NC

2005 – 2015, Senior Tax Advisor III

Prepared various types of tax returns.

Tweetsie Railroad, Blowing Rock, NC

2005, Audit Clerk

Prepared daily money bags for all clerks in the park

Make change for all concessions and stores.

Count money bags at end of day and prepare deposits.

Prepare daily accounting reports for controller. H & R Block, Lumberton, NC

1991 – 2002, Office Manager

Executed daily operations of tax office including the collection of monies from clients and prepared daily reports and deposits.

Trained and managed 20-25 employees and achieved significant improvements in productivity.

Office services included personnel, control, housekeeping, customer service conflicts and resolutions, interpreting and implementation of company operating policies

Reports included time-and-attendance records, termination recommendations, and newly hired employees.

Demonstrated record of high-performance standards, including attention to schedules, deadlines, budgets and quality work.

Served as an agent for others and was trusted to speak on their behalf to accomplish desired results.

Education:

Wilkes Community College Wilkesboro, NC

Associate in Human Resource Management 2013-

Wilkes Community College, Wilkesboro, NC

Associate in Office Systems Technology 2005

Wilkes Community College, Wilkesboro, NC

Associate in Accounting and Business Administration 2004

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