Maria Ferman

El Paso, TX ***** 915-***-****

adnj4f@r.postjobfree.com

Healthcare Management

Healthcare Management Administration Regulatory Compliance Policy & Procedure Coordination

Medical Records Manager and Privacy Officer with a rich professional history as trusted custodian of federally regulated patient health information. Extensive experience and refined skills in ensuring integrity of medical data consistent with highest ethical, legal and administrative standards, including processing, safeguarding and maintaining patient, clinical and provider network materials confidentiality. Areas of Expertise include:

Federal Regulatory Compliance

Records Privacy Management

Productivity Reporting

Standard Operating Procedures

Personnel Training & Supervision

Court Testimony & Documents

Electronic Health Records

Customer Complaint Resolution

Custodian of Medical Records

El Paso State Supported Living Center, El Paso, Texas July 2018 – Present

Administrative Assistant/FMLA Coordinator

Maintains Medical Electronic Health and physical records for 99 residents. Prepares and audit residents daily schedules to ensure the accuracy of each medical record. Assists in all areas of administrative work including data entry, file documents, scan and upload documents into IRIS Electronic Health Record. Performs various secretarial/clerical duties such as documenting, photocopying, faxing, mailing and organizing filling system. Assist in NEO, Observe and Reporting (HIPAA) training staff members and new hires. Following the HIPAA minimum necessary rule, releases information from medical record utilizing discretion on what report are pertinent to the request for incoming requests from providers such Abuse, Neglect, Exploitation and Provider HHSC Investigators. Ensures compliance with established internal control procedures by examining records, reports and documentation with internal staff to resolve any discrepancies. Provide efficient customer service to all Residents and Providers.

Provides FMLA eligibility and determinations in compliance with Federal and State Regulations. Prepares and submits appropriate correspondence for FMLA approval and denials. Work with employees and Managers to ensure FMLA process is followed. Create, track all incoming FMLA documentation in FMLA Tracking System. Provide guidance and customer service to employees, Supervisors and Management staff.

Respmed Durable Medical Equipment, El Paso Texas October 2017 – January 2018

Medical Records Technician

Executed and maintained records for tracking Oxygen, Trach, Apnea Monitor, Nebulizer, CPAP, both in filing room as well as electronic medical records system. Executed all incoming release of information utilizing Ultra-Sensitive Exchange Continuity Care Documents/Health Information Exchange Electronically, in compliance with organizational policies, HIPAA and State Regulations. The highest quality client care is provided while maintaining confidentiality of our client’s protected health information. Purged records in accordance with policy and procedure in accordance with acceptable requirements. Opened cases and closed cases, performed medical review for insurance purposes in accordance to State and Federal mandated regulations.

EMERGENCE HEALTH NETWORK, El Paso, Texas January 2003 – 2016

Medical Records Supervisor

Hired, trained and managed twenty medical records employees at seven network facilities throughout the western Texas region. Designed and implemented uniform network-wide Standard Operating Procedures enabling optimal intra-network communication and medical data exchange. Maintained and protected all electronic and hard copies of patient, and corporate records for all facilities. Reviewed documentation, processes, and practices to ensure compliance with State and Regulations. Served as Privacy Officer for organization and attended court on behalf of our Individuals.

Key Accomplishments:

Documented and tracked patient encounters and reviewed integrity of visit-generated patient records; coordinated timely medical records availability and retrievability among physicians and administrators through application of proprietary EHR Medical Records Tracking System related to data classification and delivery histories while preserving document security.

Functioned as EHR’s Privacy Officer liaising with the public and with third party health networks and

care providers and directly worked with clients in obtaining protected health information.

Chaired monthly operations meetings at all network clinics and prepared productivity reports structured to remedy health care delivery issues, including records preparation and sharing efficiencies matters and maximization of patient satisfaction.

Performed ongoing reviews of HIPAA and other governing state Releases of Information regulations and trained staff on substantive legal updates and amendments. Collaborated and supported Internal Regulatory Quality Assurance Department with auditing and evaluating medical records documentation to ensure rules, regulations, standards were followed, and objectives were achieved.

Competent to identify, prevent, monitor and detect, resolution, and advisory to advice or address discrepancies.

Custodian of Records tasked with preparation of subpoena-mandated document productions, affidavits and records authentications; represented our clients in court depositions in custodial capacity and processed all death records and autopsy reports requests.

Efficiently disseminated projects among personnel while monitoring staff performance; conducted employee reviews; designated and processed promotions, transfer requests and dismissals.

Capability of develop presentations, trainings, reports, communications, correspondence, ensuring quality, consistency, technical and program accuracy and timeliness.

Ability to use effective approaches for choosing a course of action and developed appropriate solutions and/or reaching conclusions. Clearly and concisely conveys information orally or in writing to individuals or groups to ensure that they understand the information of message. Listens and responds appropriately to others.

EDUCATION & CREDENTIALS

Bachelor of Science in Health Care Management, Park University, Fort Bliss, TX

Office Administration Certificate, El Paso Community College, El Paso, TX

Fluency in English and Spanish