Member Team Sales Representative

Monica Mathusla

912-***-**** ************@*****.*** Waycross, GA 31501

EXPERIENCE

Cashier, Ross Stores Inc., July 2017-Current

Waycross, GA

Assisted with purchases, locating items and signing up for rewards programs. Monitored sales events, added new merchandise and rang up purchases. Promoted specific item options to drive sales and achieve add-on purchases. Trained new team members in cash register operation, stock procedures and customer service.

Processed all sales transactions accurately and promptly to prevent long customer wait times. Wrapped items and bagged purchases properly to prevent merchandise breakage. Learned roles of other departments to provide coverage and keep store operational. Helped customers find specific products, answered questions and offered product advice. Trained new employees in cashiering procedures, offering assistance in resolving cash issues. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Warehouse Worker, Lee Container, March 2018-December 2020 Homerville, GA

Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.

Examined packages and goods for damage and notified vendors of specific issues requiring replacement.

Packed and labeled merchandise to prepare for loading and shipment to customers. Counted and stocked different types of merchandise to comply with inventory control tag requirements.

Noticed damaged products and removed from received shipments to be processed for refund or replacement.

Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Evaluated challenging warehouse situations and resolved issues to comply with company guidelines and maintain good process flows.

Stood for extended time periods to perform packaging tasks to complete order fulfillment process.

Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Lowe's, Lowe's Home Improvement, August 2016-March 2018 Waycross, GA

Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.

Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals. Greeted customers and responded to informational requests. Processed credit card, EBT and gift certificate payments in electronic computer systems. Received product orders, unloaded merchandise and arranged store stock into appealing displays.

Worked closely with front-end staff to assist customers and maintain satisfaction levels. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Scanned items quickly to keep lines moving and reduce overall wait time. Answered phone calls to assist customers with questions and online orders. Welcomed customers, offering assistance to help find necessary store items. Kept check-out areas clean, organized, and well-stocked to maintain attractive store. Trained new team members in cash register operation, stock procedures and customer service.

Learned roles of other departments to provide coverage and keep store operational. Wrapped items and bagged purchases properly to prevent merchandise breakage. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Collections Specialist, Enhanced Recovery Company, October 2014-March 2016 Waycross, GA

Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.

Recorded and updated customer personal accounts with accurate contact information. Negotiated credit extensions to assist customers in paying overdue accounts. Overcame objections by applying advanced training and persuasion techniques. Arranged for debt repayment and established repayment schedule based on customer finances.

Received payment and posted to appropriate customer accounts. Located and monitored overdue accounts using billing system to begin collections process. Notified customers of delinquent accounts with attempt to collect outstanding amounts. Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.

Met demands of busy collections group by performing high volume of daily calls. Reviewed accounts to determine payment plan compliance. Processed payments over phone and set up recurring drafts. Manager's Assistant, Foot Locker Inc., October 2010-October 2014 Waycross, GA

Planned and prepared workflow schedules, delegating tasks for 20-member team. Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.

Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.

Enhanced sales by implementing merchandising and promotional improvements. Completed inventory audits to identify losses and project demand. Supported sales management initiatives to optimize business development. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Analyzed monthly sales and performance reports to support operational planning and strategic decision making.

Enforced company policies and procedures to strengthen operational standards across departments.

Drove operational efficiency, building customer rapport to foster loyalty and increase sales. Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel. Organized schedules, workflows and shift coverage to meet expected business demands. Managed personnel scheduling, facilitating adequate coverage to meet demand. Sales Representative, Gold Key Auto, January 2010-October 2014 Waycross, GA

Processed payments and maintained accurate drawers to meet financial targets. Worked with off-site locations to find desired items for customers. Maintained current store, product and promotional knowledge to drive consistent sales. Sold trade-ins and located desirable purchases and vehicle auctions. Tracked updates to vehicles, changing markets and customer purchasing trends. Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Answered customer emails and telephone requests for information. Managed sales negotiations and financing options.

Evaluated vehicles before final pickup to check for damage and completed delivery tasks. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files. Trained and developed all sales team members for new location. Showcased vehicle features and took customers on test drives in local area. Maximized customer satisfaction by resolving concerns with fast and knowledgeable service. Greeted customers at arrival to build positive relationships and discuss vehicles. Checked purchased vehicles at delivery for damage and final preparations. Sourced vehicles from other dealer lots and auctions. Production Line Worker, Simmons Bedding Company, May 2007-January 2010 Waycross, GA

Checked parts against stock lists, blueprints and material specifications to verify compliance with standards.

Inspected and tested final products to verify conformance to established tolerances. Smoothed surfaces to enhance alignment of parts and finishes. Set and verified parts clearances to prevent jams or wasted materials. Positioned and aligned components to complete accurate assembly work. Removed physical refuse and debris, organizing tools to maintain safe, effective work environment.

Assisted assessment of finalized product development to maintain QC standards. Used established assembly instructions to complete jobs in efficient and accurate manner. Maintained work area safety and appearance, focusing on safety, organization and cleanliness.

Recognized defective material and reported issues to management to facilitate prompt resolution.

Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.

Built and packaged products to comply with multiple work orders and deadlines. Stored and disposed of hazardous materials according to regulatory standards and organizational expectations to prevent environmental contamination and injury. Boxed, labeled and moved items to keep production lines moving swiftly. EDUCATION AND TRAINING

High School Diploma

Pierce County High School, Blackshear GA May 2003

Okefenokee Technical College, Waycross GA June 2010

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