Customer Service Expert
Resume:
Genesis Villareal
Legal Assistant/ Customer Service Representative
Phoenix, AZ 85014
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Dedicated and personable Legal Assistant and Customer Service Representative with over three years of experience. Well-versed in administrative, communication and clerical tasks. Helping manage two departments and meeting monthly goals, team-player with a positive and enthusiastic attitude. Skilled in establishing rapport, and excelling in client relations and transactional management. Authorized to work in the US for any employer
Work Experience
Legal Assistant/Paralegal
Tiffany & Bosco, PA - Phoenix, AZ
July 2018 to Present
• Provide administrative support and conduct research to assist attorneys in civil litigation preparation.
• File pleadings and paperwork with court clerk to meet strict deadlines.
• Correspond and interact daily with clients, insurance adjusters, doctors and attorneys.
• Manage office scheduling and keep accurate notes on deadlines, motions and other dates.
• Handle all telephone calls, meeting plans and conference organization requirements. ECH Masters Care Provider
Arion Care Solutions, LLC - Phoenix, AZ
July 2015 to April 2019
• Assisted children in development of social, communication and problem-solving skills.
• Discussed developments, behavior and concerns with parents or guardians.
• Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
• Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
• Provide remote habilitation and respite services to fulfill individual needs for clients Arizona - Corporate Receptionist
Loan Depot, LLC - Scottsdale, AZ
October 2017 to February 2018
• Operate a 10-line switchboard, screen and direct a high volume of calls
• Provide administrative support for all Executive Departments Front Desk Receptionist
Vision Offices Executive Suites - Scottsdale, AZ
December 2015 to May 2017
• Answered and directed incoming calls using multi-line telephone system.
• Scheduled and confirmed appointments.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Greeted customers, answered general questions and directed to appropriate locations. Administrative Assistant/ Broker
Value Card Alliance, LLC - Phoenix, AZ
September 2013 to September 2015
• Managed 50+ client accounts, consulting and advising on business
• Reconciled funds received and disbursed for business transactions.
• Managed high-volume of inbound and outbound customer calls.
• Performed administrative tasks to streamline transactional activity.
• Responsible for all administrative tasks including greeting all guests, answering calls, network marketing, assisting walk-in clients, data entry, accounting, etc. Education
Associate in Pre-Law and Business Communication Studies Phoenix Community College - Phoenix, AZ
August 2018 to Present
Skills
• Microsoft Outlook
• Communication skills (4 years)
• Clerical experience (5 years)
• Bili (10+ years)
• Conflict management (4 years)
• Customer service (9 years)
• Microsoft Excel (4 years)
• Intake (3 years)
• Microsoft Outlook (5 years)
• Autism experience (3 years)
• Applied behavior analysis (2 years)
• Multi-line phone systems (4 years)
• Email marketing (3 years)
Languages
• Spanish - Fluent
Assessments
Scheduling — Expert
June 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Expert
Filing & organization — Highly Proficient
June 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Consistently maintained high customer satisfaction
• Represented executive-level management as first-point-of-contact in all communications with vendors, personnel, opposing counsel, and clients.
• Database managing
• Microsoft outlook, word, excel, powerpoint, and quickbooks proficiency
Contact this candidate