Line Supervisor Personal Assistant

SUMMARY

Extensive experience in administration with effective office management skills, training, customer service insurance, and public relation, Trustworthy resourceful in the completion of tasks with ability to make well thought out decisions, work efficiently under pressure, problem solving skills, excellent communication skills, effective at multitasking, efficient professional with strong personality. EDUCATION

Bachelor Degree of Business Administration in Management Emirates College of Technology - Abu Dhabi 2015

Diploma of Administration & Technology

Emirates College of Technology - Abu Dhabi 2010

EXPERIENCE

Customer Services Jan 2021 - Apr 2021

Lloyd & Co (Emirates) Broker Insurance – UAE

Deal with individual customers, companies, and most medical insurance providers in UAE.

Enroll new customers and their dependents; add, delete and amend the information.

Act as a focal point with “Metlife Insurance Company” in Dubai and “Parsons Company” which insures members and their dependents who are working in the regions “UAE, Qatar & Bahrain”. Coordinator & Personal Assistant of Vice President Feb 2018 - Nov 2019 Talent and Capability Division in Human Capital Group at ADNOC Distribution - UAE

Provide day-to-day administrative support and personal assistant to the Vice President.

Assist division team to implement and apply “Youth Development Program”.

Arrange awareness sessions of “Youth Development Program” with stakeholders.

Attend scheduled supervision meetings to discuss participant’s progress.

Follow up updates and ensure completion of training plans according to deadlines.

Manage a caseload of participants and provides counseling and mentoring.

Coordinate individual instruction in an orderly and professional manner at all times.

Ensure that all participant updates are logged in accordance with program regulations.

Monitor performance reports to ensure all details are entered timely and accurately.

Support the Division’s employees, and supervise the staff.

Ensure that all enquiries are fully responded to within a satisfactory timescale.

Maintain collaborative relationships across and within the organization.

Enroll the participants of courses through system to record/monitor their attendance. COORDINATOR & PERSONAL ASSISTANT

ABOUT ME

Nationality: Jordanian

Visa Status: Residence Visa

Marital Status: Single

ABU DHABI

United Arab Emirates

+971 (50) 114 209 6

************@*****.***

Office Administrator Mar 2012 - Jan 2018

Training and Career Development at ADNOC Distribution - UAE

Analyze job description or meet line supervisor to obtain real works of the position for new joiner or who transferred to new position to create development program.

Prepare the orientation program especially for new joiners.

Provide high quality service, administrative support including information and analysis.

Update quarterly evaluation for around 500+ employees & tracked their reports with line supervisors.

Archive all documents of employees in their specific folders.

Prepare monthly reports regarding number of new trainees and conduct orientation programs.

Arrange the development program especially for fresh graduate.

Prepare confirmation letter to convert the trainee to employee after the complement of development program in addition to other related letters.

Follow up with “Employee Relations Department” regarding trainees or employees status.

Nominate the trainees to courses that related to their position and which will add value for them. OTHER SKILLS

Microsoft Office “Word, Excel, PowerPoint, Access & Outlook”.

Excellent internal/external customer service skills and ability to speak confidently within a team.

Practical experience in administration, analyzing, customer service & talent management.

Excellent Knowledge in UAE Culture and work environments.

UAE Driving License.

TRAINING

Diploma of Human Resources.

Diploma of Graphic Design (Photoshope).

Business Etiquette at ADNOC.

Work Ethics at ADNOC.

(ICDL) Course at Target Training Centre.

English Course at iEnglish Institute.

HOBBIES

Drawing, Reading & Photography.

LANGUAGES

Arabic: Mother Tongue.

English: Excellent (Reading, Writing & Fluent Speaking). ALL REFERENCES ARE AVAILABLE UPON REQUEST.

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