Shankar Vijayan

Mobile: +971-**-*******/ 052-*******

Email: adnivq@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/shankar-vijayan-787a9b8 Location: Al Ain, U.A.E

ASPIRATION

Seeking a suitable opening in Human Resources and Business Development teams where my experience and expertise can be aligned with the growth of an organization

An accomplished Human Resource professional with 15+ years’ experience, backed up with P.G.D.M & B.Sc. in Hotel & Tourism Management

Dynamic and people-centric Management Professional having expertise in Understanding Customer Needs & Creating Practical Solutions, Handling the entire Life-cycle of Training & Development domain, Managing the Gamut of HR Operations (including labor laws, visa, etc.), Catering to BD/Marketing Campaigns, Strategies & Target creation and Developing & Tweaking Processes (including ISO policy creation)

Motto: “To learn and train as I grow, and to grow as I learn and train” PRÉCIS

Succinct speaker with proven training and problem solving skills including internal and external clientele

Recognized as a hands-on, proactive management professional who can rapidly identify problems, formulate effective plans, initiate change and implement efficient programs in challenging and diverse environments

Dynamic and result-oriented professional having competence in Managing HR, Strategy and BD functions

Extensive customer-facing industry and process knowledge with a focused approach that fosters trust and allegiance

Highly articulate, demonstrating excellent communication, relationship building and interpersonal skills covering the entire gamut of work and the team

Attention-to-detail in identifying business opportunities and delivering tailor-made solutions for the organization by understanding clientele

& employees' pain-points coherently, coordinating effectively & efficiently within the organization, providing effective trainings, and thereby ensuring continuous improvements for the organization

Quite adept at handling teams by sharing healthy professional relationship with colleagues and peers alike, by imparting regular trainings and demonstrations on nuances involved in process, handling pressure, improving their knowledge and a peaceful work environment, thereby helping the team maintain good work-life balance

Maintains transparency with everyone and has won several compliments from the top management for not only raising the flag whenever necessary but also developing solutions for the same

Consistently recognized by colleagues for cross-discipline talents that needs understanding, analysis and problem resolution in fast-paced environments; highly ethical, sincere and trustworthy TRAINING CERTIFICATIONS

Certified Group Trainer – Group Dynamics, Dubai

Certified Task Trainer – Danat & Jumeirah Group, Dubai

CHRM (Certified HR Manager) – Learners Point, Dubai, Dec 2020

Certified Internal Quality Reviewer

Certified HACCP & OHSAS 18001:2007 (TUV Nord)

Certified HACCP Level 3, HABC UK

Certified Internal Quality Reviewer (CIQR) ISO 9001:2000 – Quality Group (The Jumeirah Group) CAREER OUTLINE

Kanad Hospital – Al Ain, U.A.E

Dec 2018 – Present

Learning & Development Specialist

Key Responsibility Areas:

Reporting to Executive Management Team

Primary role to create and implement Customer Service culture within the organization for the first time in 60 years

Formulate polices & practices to create and subsequently benchmark Corporate culture (including business development)

Create, develop and promote Learning & Development initiatives to fit with the overall business strategies

Responsible to improve employee productivity and quality goals in the organization

Lead all corporate learning coaches to develop company learning initiatives

Develop all tools & materials to ensure perfect consumer experience and product knowledge for the field teams as part of marketing strategy for the organization Al Marina Holding – Abu Dhabi, U.A.E

June 2017 – Oct 2018

Cluster Training Manager

Key Responsibility Areas:

Reported into the Corporate Office

Primary role to create and implement Career & Talent Development for the entire group encompassing the Hotel, Construction & Real Estate business

Responsible to create and implement Corporate HR & Training Manuals, Policies, Strategies and updates for the entire Group

Create Manuals, Plans and Pre-opening strategies for the entire Group

Successfully envisioned and implemented Management & Corporate Level Trainings

Lead all corporate learning coaches to develop the group’s learning initiatives

Assist Human Resources department in recruitment, employee relations, visa management and allied areas as needed Yassat Gloria Hotel & Apartments – Dubai, U.A.E

Oct 2015 – May 2017

Assistant Training Manager

Key Responsibility Areas:

Reported to the Director of Human Resources/ Director of Talent Development

Facilitate all Internal and external trainings as per schedule

Provide continuous coaching and mentoring for all department trainers to ensure consistency of quality trainings for all colleagues

Assist the executive committee to develop specific action plans to address training gaps in operations

Oversee all cross trainings and education assistance program

Assist the corporate learning coaches to develop the company learning initiatives

Create a variety of training tools and resources to assist our colleagues in their career development plan

Assist Human Resources department in recruitment, employee relations, visa management and allied areas as needed Tilal Liwa Hotel – NCT&H, Abu Dhabi, U.A.E

Jan 2014 – Oct 2015

Assistant Training Manager

Key Responsibility Areas:

Reported to the Human Resources Manager

Facilitate all Internal and external trainings as per schedule

Create training plans and conduct training need analysis, appraisals & counseling, grooming audits and budgeting

Spearhead Communication (English) & Service Excellence programs

Oversee all cross trainings and education assistance program

Responsible for all HR activities and employee engagement activities inclusive of visa management

Responsible for the HR department in the absence of the HR Manager

Nominated for the Key Personnel of the year award in 2014 within the organization Landmark Group – Max Retail Division, Chennai, India April 2012 – Nov 2013

Assistant Talent Transformation Manager

Key Responsibility Areas:

Reported to the Head-Human Resources in India

Handle the entire Tamil-Nadu region and manage a 16-member team

Create Manuals, Plans and Pre-opening strategies for the region

Responsible for conducting training need analysis (TNA) through training need inputs and follow-up for planned development activities

Work with business leaders and managers to identify training needs and create training plans for the same

Design both in-house and external solution that included a blended approach to learning such as coaching, classroom training, 1-2-1 sessions, and action learning

Managed training budget

Asiana Hotels Pvt. Ltd., Chennai, India

October 2011 – March 2012

Training Manager

Key Responsibility Areas:

Reported to the Director-Human Resources

Create training plans, training need analysis (TNA), training calendar, appraisals & recruitments, employee grievances & counseling, grooming audits, departmental budget & capital expenditure

Assist Human Resources in their functional tasks as well as preparing weekly and monthly MIS reports

Designated as Manager on Duty to handle entire hotel operations in the absence of GM on several occasions in a month

Create and control quality checks for the effective implementation of SOP Brookfield Multiplex LLC, Dubai, U.A.E

May 2009 – March 2011

Customer Service Officer (Training)

Key Responsibility Areas:

Reported to the Human Resource Manager

Job responsibilities included training plans, training need analysis (TNA), training calendar, appraisals and recruitments, employee grievances and counseling, and grooming audits

Handle payroll processing through Win HMS software and responsible for time check

Prepare HR reports and manage work flows

Handle medical requirements, passport renewals, visa renewals and health cards for all employees Madinat Jumeirah Resort – Jumeirah LLC, Dubai, U.A.E March 2005 – May 2009

Department Trainer – Butler Services

Key Responsibility Areas:

Reported to the Rooms Division Manager—Dar Al Masyaf

Certified trainer responsible for delivering several Learning and Development programs for employees

Responsible for all administration activities that included P&L, coordination with various departments for smooth functioning of Butler services

Certified internal quality reviewer and conducted internal audits for ISO preparation

Member of employee welfare committee

One of the few select employees responsible for customer service requirements know as DAM Experience Planner Hotel Tamaro, Ascona, Switzerland

February 2004 – November 2004

Rooms Division Intern

Key Responsibility Areas:

Reported to the Owner of the hotel

Job responsibilities included working in Front Office and Housekeeping departments ITC Hotel Park Sheraton & Towers, Chennai, India

September 2002 – August 2003

Housekeeping Supervisor

Key Responsibility Areas:

Reported to the Executive Housekeeper

Job responsibilities included supervising the entire Housekeeping operations within the hotel

Provide personalized service (as part of the Butlers department) to guests Hotel Taj Coromandel, Chennai, India

October 2000 – January 2001

Industrial Exposure Trainee

Key Responsibility Areas:

Underwent training in all the major departments in the hotel to gain first-hand industrial exposure TECHNICAL SKILLS

Operating System: All Microsoft Windows Platforms

Documentation: MS Word, MS Excel and MS PowerPoint

HR databases used: Oasis, Opera, Micros, CMMI, Sun accounting systems and HRMS ACADEMIA

P.G.D.M – International Hotel & Tourism Management, 2003–2004, HTMI, Sorenberg, Canton Luzern, Central Switzerland, 81%

B.Sc. – Hotel & Catering Management, 1999–2002, S.R.M Institute of Hotel Management, Chennai, India, 65% (Aggregate till last semester)

PERSONAL DOSSIER

Date of Birth : 8 May 1981

Marital Status : Single

Linguistic Proficiency : English, Hindi, Tamil & Basic German UAE Driving License : Yes

References : Will be pleased to furnish upon request Notice Period : 2 months

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