Hilda Zapata

**** ***** **** **** # ***

Raleigh, NC 27614

919-***-****, adnitk@r.postjobfree.com

Service-focused, technically skilled and hard-working office support professional with four years of experience as an administrative assistant, head teller, office manager and receptionist. Well-known reputation for dependability, honesty, dedication and enthusiasm.

EMPLOYMENT HISTORY

Teller, FSNB January 11 to Now

Maintains cash drawer organized and balanced in a timely manner while adhering to company policy and maintaining excellent customer service.

Helping to balance the Vault.

Helping with ATM

In charge of the telephone and helping clients with all their questions.

Teller, Mechanics and Farmers Bank, July 29, 2016 – July 3, 2020

Maintains cash drawer organized and balanced in a timely manner while adhering to company policy and maintaining excellent customer service.

Receives and deposits single customer’s transactions of up to; but not limited, to $100,000

Generates and prepares vault, reconciliation, coin machine and ATM reports on a daily basis

Answer the phone and help people with their questions

Contract Delivery Driver, FedEx Custom Critical, March 20, 2014 – May 14, 2016

Provided pick-up and delivery services to a wide range of small, medium and large sized business.

Cash Services Representative, Brinks Corporation, November 03, 2013 – March 2, 2014

Operated as the receiving associate for the cash vault.

Received, conducted inventory and reconciled deposit bags containing up to $5 Million Dollars from the armored couriers.

Processed key bag numbers, dollar amounts and checks into the computer system.

Worked effectively in a team with other co-workers inside a secure, monitored area.

Cash Services representative, Loomis, September 25, 2013 – November 12, 2013

Operated as the receiving associate for the cash vault.

Received, conducted inventory and reconciled deposit bags containing up to $3 Million Dollars from the armored couriers.

Processed key bag numbers, dollar amounts and checks into the computer system.

Cash Services Representative, Bank of America, January 31, 2013 – March 19, 2013

Operated as the receiving associate for the cash vault.

Received, conducted inventory and reconciled deposit bags containing up to $5 Million Dollars from the armored couriers.

Processed key bag numbers, dollar amounts and checks into the computer system.

Worked effectively in a team with other co-workers inside a secure, monitored area.

Cashier/Customer Service, Food Lion, February 6, 2012 – June 20, 2012

Provided prompt, accurate, and friendly service to customers while maintaining accurate cash control.

Scanned customer products and handled payment transactions.

Followed detailed procedures in handling cash, checks, coupons, gift certificates, food stamps, and WIC vouchers.

Vault Teller, Pendum LLC, August 13, 2007 – October 8, 2010

Conducted vault inventory during opening procedures.

Processed deposits, withdrawals, and transfers according to bank guidelines.

Balanced cash transactions, scanned checks and counted money bags containing up to $180,000 each.

Prepared and sent coin and cash report to SECU and other vault inventory reports to the company’s costumers.

In charge of the telephone and helping clients with all their doubts

Courier, FedEx Ground, July 19, 2006 – October 8, 2007

Loaded, unloaded, sorted, picked-up and delivered packages in a timely manner.

Audited all shipping documentation and labeling.

General Manager, Rotelli Pizza & Pasta, November, 2004 – December, 2005

Prepared reports at the end of the shift/week, including staff control, food control and sales.

Managed payroll and employee schedule and maintained high standards of quality control, hygiene, health and safety.

Recruited, trained, managed and motivated staff while maintaining excellent customer service.

Human Resources Administrator, CAPP Colombia, January, 2002 – October, 2004

Maintained organization staff by establishing a recruiting, testing, and interviewing program.

Counseled managers on candidate selection, recommended changes and conducted and exit interviews.

Prepared employees for assignments by establishing and conducting orientation and training programs.

Led and managed the initial set up of this particular branch for CAPP in Bogota, Colombia.

In charge of the telephone and helping clients with all their questions.

Manager, Schlotzsky's deli, March, 1999 – December, 2001

Prepared reports at the end of the shift/week, including staff control, food control and sales.

Managed payroll and employee schedule and maintained high standards of quality control, hygiene, health and safety.

Recruited, trained, managed and motivated staff while maintaining excellent customer service.

Head Teller and Loan Processor, Coopdesarrollo and Bogota Bank, January 1989 – February 1999

Processed deposits, withdrawals, and transfers according to bank guidelines.

Balanced cash transactions and handled clients’ checking and saving accounts.

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