Colorado Springs Floor Supervisor

S ඇ ඊඎ Pൺඋ ඌ

Hoover, AL ***** 256-***-**** adnisg@r.postjobfree.com

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Implementing Pricing Strategies

Delegation and Supervision

Reporting and Performance Analysis

Cash Handling and Reconciliation

Decision Making

Handling Complaints and Inquiries

Flexible Work Schedule

Willingness to Learn

Basic Mathematics

Adaptable to Changing Demands

Selling Floor Supervisor, 10/2020 to 04/2021

Burlinton Coat Factory – Largo, MD

Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.

Trained team members in successful strategies to meet operational and sales targets. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Customer Service Advocate, 12/2013 to 03/2020

Verizon Wireless – Huntsville, AL

Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.

Described product highlights and benefits to help guide purchasing decisions. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Customer Service Agent, 12/2011 to 12/2013

FedEx Express – Madison, AL

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Recommended products to customers and suggested other options if preferred product was unavailable. Entered customer interaction details in sales system to track requests, document problems and record solutions offered.

Customer Service Associate, 08/2010 to 12/2012

Lowes Home Improvement Stores – Huntsville, AL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Responded to customer requests for products, services and company information. Overnight Stocker, 08/2007 to 02/2008

Walmart – Huntsville, AL

Realigned merchandise throughout assigned section to give shelves and racks professional appeal. Unboxed product and placed on shelves according to layout and planogram guidelines. Removed all boxes and related trash from sales floor and processed through compactors. Readied items for sales floor stocking by affixing tags and preparing shelf labels. Cashier, 06/2005 to 08/2007

Walmart – Amory, MS

Monitored self-checkout systems and provided assistance or intervention where required. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked closely with shift manager to solve problems and handle customer concerns. Answered questions about store policies and addressed customer concerns. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Checked identification for proof-of-age for alcohol and tobacco sales. Worked flexible schedule and extra shifts to meet business needs. Performed cash, card and check transactions to complete customer purchases. Used POS system to enter orders, process payments and issue receipts. Associate of Science: Health Administration Services, 12/2014 Colorado Technical University - Colorado Springs, CO High School Diploma: 05/2001

Amory High School - Amory, MS

Member of Business Computer Technology

Eൽඎർൺඍ ඈඇ

Authorized to work in the US for any employer

English

Full Professional

Aൽൽ ඍ ඈඇൺඅ Iඇൿඈඋආൺඍ ඈඇ

Lൺඇ ඎൺ ൾඌ

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