Assistant store manager
Resume:
Skills
Web IM (Inventory Management) System
Time and Labor Online and Paychex online employee management system CRM software
Sequence programming systems: Smugglee, Ole, and Outstart Evolution for Interactive Mutimedia Instruction
Enterprise Selling POS system
APA and Chicago writing styles
Experience
Assistant Store Manager, Famous Footwear, Dartmouth, MA, April 2017- Present
Open and close store, balance registers, complete daily sales reports, prepare deposits
Merchandise and organize products according to directives Order supplies and receive shipments
Maintain company standards for sales and customer service Loading Dock Worker/Cashier, Macy’s, Dartmouth, MA - August 2017 - May 2019
Unload truck and organize products by department; process accessories for floor displays; help merchandise and recover products on sales floor Pack and ship fulfillment (customer) orders
Operate registers and conduct customer service
Store Manager, Spirit Halloween, Canton, MA, October 2016-November 2016 Hired, trained, and led store team, and set schedules Opened and closed store; balanced registers; prepared and completed daily sales goals and reports; and prepared deposits
Merchandised and organized products according to directives Maintained company standards regarding selling, customer service, merchandising, loss prevention, and operational activities
**********.**@******.***
981 Lucy Street
New Bedford, MA 02745
STEPHENIE KYSER
Prepped store for inventory count and seasonal closing; boxed and packed inventory for seasonal storage
Store Sales Manager, Perfumania, Taunton, MA — November 2011 to May 2016
Recruited, hired, trained, motivated, and developed store team to achieve sales and productivity goals, to foster a team environment while developing strong associates Developed sales by building rapport with customers to determine customer needs, demonstrate appropriate products and educate customers on product benefits Opened and closed store; balanced registers; prepared and completed daily sales goals, reports and deposits; read and completed all communications and directives according to company standards, policies, and procedures Merchandised and organized products according to company directives Ordered supplies, received shipments and monitored inventory to properly stock and prevent shrink while ensuring all inventory management functions were performed correctly in Web IM
Set schedules; managed payroll; and handled all administrative tasks related to staff’s time and labor
Maintained and enforced company standards regarding selling, customer service, merchandising, loss prevention, operational activities, store safety and emergency procedures, physical security, cash control, and inventory control Cashier, McDonald’s, Orlando, FL, August 2010-September 2011 Conducted customer service, operated cash registers, completed light food preparation and light cleaning, stocked materials for customers and customer service representatives
Instructional Designer, Atlantis Systems America, Orlando, FL, December 2006-May 2008
Ensured standards, guidelines, processes, and training were applied across Multi- Engine, Primary, and Extended fixed wing aircraft and helicopter courses Researched and developed content for CBT, CAI, and IBD courseware for military aviation topics
Developed Content Outlines, Script Storyboards (SSBs), and Lesson Specifications Incorporated material into Learning Courseware Management System (LCMS) Provided proper development materials to graphics department to maintain production schedule
Reviewed customer comments received from lesson markup database for all development phases
Participated in all reviews of instructional materials and identified ‘out of scope’ issues to project management as appropriate
Collaborated with SMEs and graphic artists on complex material Utilized Ole (Online Learning Environment), including sequence programming for IMI
(Interactive Multimedia Instruction)
Training Analyst/Team Lead, FPMI Solutions, Orlando, FL, January 2006- November 2006
Researched and developed training courseware for the USN (US Navy) BUMED
(Bureau of Medicine and Surgery), military aviation, and ground warfare topics Collaborated with SMEs on complex material
Developed Content Outlines and Lesson Specifications Developed ideas on how best to graphically depict complex illustrations to use as courseware placeholder graphics and convey end-product ideas to graphic artists Reviewed produced graphic images and animations to ensure technical accuracy Documented discrepancies on production graphics, animations, or technical data Incorporated material into LCMS
Used Smugglee programming system and Outstart
Participated in all reviews of instructional materials and identified ‘out of scope’ issues to project management as appropriate
Education
University of Phoenix - Orlando, FL - Bachelor’s of Science in Business Management - Graduated
LCMS CD1 and Administrative Workshop - Lake Mary, FL - Certification in Outstart Evolution
Old Colony Regional Vocational Technical High School - High School Diploma and Certification in Offset Printing - Rochester, MA References
Available upon request
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