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Abeer Mohamed Ahmed Rabie

Personal Data:

Birth Date: 8th of May - 1987

Nationality: Egyptian.

Marital Status: Single

Address: Makram Ebid St., Arab Organization Industries Buildings, Beside City Center, 6th Region, Nasr City, Cairo, Egypt.

Mobile: +974-********

Email: adnirg@r.postjobfree.com

Career Summary:

I have more than15 years’ of experience in Customer Service, Administrative tasks and Flight attendance, I’ve done it all – filing, faxing, copying, making spreadsheets, entering data, answering multiple phone lines and emails, etc. I am quite flexible in the work I do. I am able to take on multiple tasks easily and I am able to learn new skills quickly and effectively. I consider myself a hard worker who is easy to get along with

(I can provide excellent recommendations in that regard!). I always have a positive attitude because I believe that negativity in any area of your life is just useless and detrimental to what can be accomplished. I consider myself to be highly organized Taking on the tasks handed to me; my resume outlines my skills and knowledge. Educational Background:

High School: Ibn El Nafis Language School.

Graduation: Faculty of Law, Ain Shams University. Major: Licentiate of Law –of Law – November 2009

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Languages Skills:

Competency in written and spoken English.

Competency in written & spoken Arabic.

Computer Skills:

ICDL Course in IBM Center, March 2009

Proficient knowledge of windows in its various versions and Microsoft programs office (Word, Excel, Internet, E-mail, Power point, Outlook, Operation of fax and Photocopier, SAP System and Photoshop) Competencies:

Team player.

Exceptional Organization and Customer Service Skills.

Strong verbal and written communication skills.

Ability to think creatively, solve problems and take decisions.

Fast Learner.

High level of initiative and assertiveness.

Ability to present work quickly and accurately.

Detail Orientated, Accurate, Flexible and Reliable.

Ability to Develop, Execute and Integrate.

High level of presentation skills.

Good Time Management.

Tact and discretion to handle highly confidential information.

Motivated and flexible for training, travel, extra working hours, etc.

Ability to react quickly and work under heavy pressure while remaining calm and controlled.

Work Experiences

Current Work Experience:

From 2015 till present: Qatar Airways as a Flight Attendant Then I got promoted to a Senior Flight Attendant at the First Class cabin crew from 2017 till present.

Key Responsibilities:

Guide and assist for safety and comfort to passengers.

Always conduct safety check before flight.

Greet and communication with the customers.

Help passengers find their seats.

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Prepare and serve drinks and food to passengers.

Take orders from passengers.

Present emergency equipment and give instructions to passengers on how to use this equipment.

Monitor, manage and secure the cabin.

Adhere to all aviation rules and regulations.

Assist passengers and cabin crew during emergency.

Provide help to passengers with special needs (children, disabled persons, elders, etc).

Previous Work Experiences :

From 2012 to 2015: Vodafone International Services in the (UK Account) as an: International Account Senior Advisor Key Responsibilities:

Facilitate and provide a Vodafone global customer service standard.

Own and manage the client relationship: resolving calls efficiently and effectively.

Ensure service level agreements are met and maintained.

Work as part of a team to ensure offering world-class Customer Service at all times.

Be proactive in regards to the improvement of processes and procedures.

Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.

Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.

Mentor and support new employees.

Meeting service level in handling all transactions measured through productivity reports.

Accuracy in handling all assigned tasks.

Performing Administrative Functions.

Maintain professional work relationships with colleagues, supervisor and manager.

Use available methods & tools to develop own skills & information

(applications, intranet briefings, attending trainings…. etc.)

Escalate problems & provides relevant feedback to the right channels.

Contribute to the up selling of Vodafone’s Products and Services through the NBA projects.

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From 2009 to 2012: Medit Italian Company as an:

Executive Secretary

Key Responsibilities:

Answer Local and International calls.

Providing services to companies willing to operate abroad.

Handling all the meetings and conference calls outside or inside the company.

Create filling system and ensure that documents files are kept in track up to date.

Compose and types correspondence on the company templates.

Reviewing the correspondences before signature.

Type letters, reports, presentations and other documents.

Providing optimal and time effective travel arrangements to the team members.

Involve in financial aspects of the Operations department; prepares and submits expense reports, monitors departmental expenditures, assists in preparation of budget. Responsible for overseeing faculty payroll processing.

Manages courier and parcels.

References:

Furnished upon request

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