Lead Clerk Service Supervisor

Professional Experience

The Affinion Benefits group Columbus, Ohio

Customer Service Supervisor Apr 06- July 20

Consistently retain 95 to 100% of all group members by providing program benefits, up-selling and cross selling membership products with professionalism and effective communication skills.

Assist in the development and training of new retention specialists hired in a highly motivated business style.

Provide members with the appropriate program benefits and additional promotional opportunities to gain the best service program package possible as well as solve problems with their accounts

Provide great service to strengthen relationships with each client by maintaining client logs, participating in client calls and making presentations.

Ensure service standards are met by the team and across internal departments.

Maintain knowledge of product and production systems (Packaging Webscreens, Job Tracker and Artemis).

Bureau of Motor Vehicles Columbus, Ohio

Public Inquiries Assistant I and II Apr 74 – May 04

Researched and analyzed information in response to inquiries and complaints for suspensions of driver’s licenses. Routed inquires and complaints to appropriate boards and commissions.

Prepared standard and business correspondences for Ohio court system, insurance companies and law enforcement agencies regarding reinstatements and suspensions of driver licenses. Generated complex documents requiring medical and legal terminology.

Assisted customers via telephone by providing solutions to questions and concerns for driver license issues.

Bureau of Motor Vehicles Columbus, Ohio

Safety Evaluator

Managed data collection and record maintenance of medical files. Handled routine and sensitive inquiries from government officials, general public and claimants to prepare standard reports and business correspondences.

Lead clerk over a staff of six clerks to ensure accurate and timely responses to requests and inquiries for safety department.

Retrieved necessary information to correct and delete computer-rejected medical files for entry.

Bureau of Motor Vehicles Columbus, Ohio

Clerical Specialist

Generated complex technical documents requiring use of legal, medical and statistical material to review and clear medical cases.

Demonstrated advanced knowledge of word processing techniques, procedures and operations to meet all deadlines.

Recognized errors and corrections for medical files to keep a consistent and accurate work flow.

Bureau of Motor Vehicles Columbus, Ohio

Clerk II

Served as lead worker to ensure work direction and training for team workers.

Provided extensive knowledge of clerical systems and procedures to perform specialized tasks such as cross referencing data using multiple computations with accuracy for medical records.

Bureau of Motor Vehicles Columbus, Ohio

Clerk I

Worked under general supervision providing knowledge of clerical systems and procedures in order to perform tasks involving arithmetic, writing, correspondences, telephone etiquette and alphabetical and numerical filing of driver licenses.

Education

Miami Jacobs Career College – Columbus, Ohio January 2008 – December 2010

Major: Criminal Private Investigation

Central High School - Columbus, ohio High School Diploma

Personal Improvement Courses:

Stepping Stones to Success - Personal enrichment through education; Olsen Community College

State of Ohio Department of Public Safety – into personal computers course

Certifications & Technical Proficiencies

Certificate of Achievements awarded by Bureau of Motor Vehicles: Managers workshop - 7 habits of highly effective people, Excellent Customer Service, Achieving Extraordinary Customer Relations and Columbus Read Host for Elementary Schools.

Certificate of Achievements awarded by Affinion Group: Star Award for Trust, Integrity and Performance seven fiscal quarters in a row, 2012 MVP Award and 2013 VIP Award

Technical Proficiencies: MS Office2000, Uni station Term PC and Multi line telephones

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