AMY SNYDER

**** ******* ***, ****** ** ***** · 712-***-****

adniq9@r.postjobfree.com · LinkedIn Profile · Twitter/Blog/Portfolio

Seeking a customer service, administrative, or related position in which extensive experience in customer service field, cashier, posting, data-entry with Microsoft programs. Excellent communication skills, is a superior self-starter needing little supervision. Able to think outside the box to solve the issue. Attention to detail.

EXPERIENCE

DECEMBER 2020 TO APRIL 2021

SHIPPING AGENT -ALLIANCE COURIER SERVICE LLC.

Received packages, inspected for damage and repack with new label to be sent out to customer.

Ship by FedEx or UPS. Scan shipping labels in computer, packing labels. Track progress of shipment until it reaches proper address. Track Milage and expenses.

AUGUST 2016 TO JANUARY 20 2020

CUSTOMER SERVICE, TELEPERFORMANCE OF JOPLIN

Educated clients of the health plan benefits. Advised on claim status, advise on how to set up and expedite appeal for procedures and medications. Posted payments for premiums and provided information to avoid cancel of a policy. Making changes to address and phone. Educated members on open enrollment periods, advise on plans in their area and coverages to fit needs.

DECEMBER 2015 TO APRIL 20 2016

FRONT DESK SCHDULER, H & R BLOCK OF JOPLIN

Greeted Clients, set appoints for tax preparers. Created tax packets and set appointments for the next year. Cashier, post payments including COD’s and tax documents filing. Use of office equipment. Follow up calls to clients according to manager’s request. Set up signage/campaigns.

November 2007 to August 2014

CUSTOMER SERVICE

FirstComp Insurance of Omaha, Ne

Educated insured on the following: payment options, the audit process, cancel of policy process according to state regulations of insured. File first report of injury, provide forms for audits other forms as requested. Request for reinstatement and payments arrangements as needed. Provide claim status for member and insured. Fax or email documents as requested.

EDUCATION

MAY 2000

ASSOCIATE SCI BUSINESS ADMIN, IOWA WESTERN COMMUNITY COLLEGE

Basic bookkeeping skills, end of year close out for case study (s). Learning rules of depreciations and tax impact for end of year. Balance credit and debit for each quarter.

DECEMBER 2003

PARALEGAL STUDIES, IOWA WESTERN COMMUNITY COLLEGE

General law studies. Set up legal documents, check law codes and where to find court decision-

SKILLS

Organizational skills

Time management

Listening skills

Self-Starter

Team orientated

Word, Excel Windows platform

ACTIVITIES

Caring for other family members, enjoy reading and gardening. Enjoy learning new things, taking courses to add to the skills learned. Example: social media, zoom, email and Facebook.

References: Upon request.