Customer Service
Resume:
Christina G Correa
adniq7@r.postjobfree.com
I'd like to assist where I'm needed. I'm a fast learner and team player. I can cashier, customer service, stock, recover, sales floor, loss prevention, greeter, wherever you need me. My availability is open. I'm always one of the top employees wherever I work.
WORK EXPERIENCE
Specialist, Store Protection
From 2015 and Currently employed at Ross Dress for Less on Central in Albuquerque NM Store 1370
GENERAL PURPOSE:
Provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. Makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating
“command” presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.
ESSENTIAL FUNCTIONS:
Maintaining Safe and Secure Environments
Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
Provides visible “command” presence, including prominent greetings with eye contact, at Store entrances/exits and on the sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
Removes clutter and ensures safe, clear egress to emergency exits. Develope great teams & partnerships
Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all Customers and Associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
Other duties as assigned to support Loss Prevention initiatives. Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company dress code.
Mitigated Theft & Fraud
Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
Gather theft indicators and use internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.
Adheres to Company policy for external theft response. Minimized Operational Shortage
Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for Customers and Associates.
Childcare Provider
OPTIONS - Pasadena CA -. August 2011 to June 2014
Maintain a safe play environment.
Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
Read to children and taught them simple painting, drawing, handicrafts, and songs. Discipline children and recommend or initiate other measures to control behavior, such as caring for their own clothing and picking up toys and books.
Help children with homework and school work.
Accompany children to and from school, on outings, and to medical appointments. Place children into baths.
Waitress
LUPITA'S MEXICAN FOOD - Pasadena, CA - February 2010 to July 2011
Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittals to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Clean tables or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, tableware, and linens. Cashier
CORNER BAKERY CAFE. Pasadena CA -. June 2007 to February 2010
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints. Greeted customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Cashier and host
MARIE CALLENDER'S Pasadena CA- June 2005 to June
2007
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints. Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Cream pies, bake cookies, take and gather to go orders over the phone and in store. supervisor
PARTY CITY. Pasadena CA --. September 2003 to May
2005
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Instruct staff on how to handle difficult and complicated sales. Assign employees to specific duties.
Open the store everyday, count registers, add new merchandise to panels, change price labels.
Delivered exceptional customer service through personal contact with customers. Responsible for cash & register functions.
Conducts register overrides including post voids, returns & associate discounts Responsible for maintenance of Front End including Balloon counter.
Responsible for front end zone ownership including the queue. Assists in merchandising procedures
Stocking, filling merchandise, recovery Assists
in receiving and stocking.
Performs store maintenance like taking out garbage, sweeping, cleaning bathrooms, maintaining stock room, and adheres to all standard operating procedures, policies. cashier
OLD NAVY GAP INC Pasadena CA - April 2002 to January 2003
Issue receipts, refunds, credits, or change due to customers. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Assist customers by providing information and resolving their complaints. Greeted customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Stock shelves, and mark prices on shelves and items. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
SKILLS
Customer Service Experience. (10 years), Cashier (10 years), Management (2 years), Computer Skills (10+ years), Team Player (10+ years), Social Media (10+ years), Detail Oriented (10+ years). CERTIFICATIONS
Childcare provider
February 2011 to 2015
ADDITIONAL INFORMATION
Once again, I'm available to work anytime, my schedule is open.
Contact this candidate