AMY ELIZABETH FITTS

214-***-****

adniln@r.postjobfree.com

An office professional with experience in a variety of industries. Skills include ShoreTel Communicator, Avaya OSPC, Outlook, EPIC, Microsoft Word, 55 to 65 WPM Typing. Excellent customer service, written communication, and interpersonal skills, with a working knowledge of the Spanish language.

EXPERIENCE

Burrow Global, Grand Cane, LA 04/15/2021 - Current Administrative Assistant II

At Enterprise Products, a Mid-Stream Gas Company, work as a contract Administrative Assistant II for six weeks while the permanent Admin is out on medical leave. Manager told me I was “refreshing with my friendly personality and, doing a wonderful job holding down the fort”.

Code invoices for payment using Oracle.

Approve timesheets according to company policy.

Screen, greet and announce all visitors.

Answer incoming calls.

Receive and distribute mail and deliveries.

Jean Simpson Personnel, Shreveport, LA 12/07/2020 - 03/26/2021 Receptionist

Served as the Front Lobby Receptionist at the main office of a local funeral home. One employee said “you are excellent with the callers and you seem like you have been doing this job forever” after only a few days in the position.

Assisted families in need of services by directing them to their Funeral Director.

Answered, screened, and announced incoming calls, taking messages as needed.

Responsible for accurately taking service times/details for the Daily “Block”; updated spreadsheet and sent out twice daily.

Posted service times for 4 funeral home locations on the “Board” daily, updating as needed.

Recorded and distributed checks for Police Escorts. Adecco Staffing, Shreveport, LA 11/16/2020 - 12/02/2020 General Office 03/15/2021 - 03/26/2021

Worked as a temporary on two assignments.

Entered new accounts sent for collections at a local collection agency; mailed out statements to clients.

Received payments from customers for various forms of revenue at a municipality, managing a cash drawer. Tom Thumb, Dallas, TX 04/2021 - 09/2021

Production Clerk I/Admin Sanitation Clerk

Provided outstanding customer service in all areas at the Lovers Lane/Greenville store. Well liked and appreciated by management, coworkers and customers.

Enthusiastically greeted and thanked customers entering and leaving the main lobby area.

Sanitized all shopping carts including handicapped accessible, children’s carts and baskets.

Retrieved carts from parking lot when needed.

Assisted patrons in every way possible.

Cleaned various areas of the store.

Babich & Associates, Dallas, 01/17/2020 - 01/31/2020 Interim Receptionist

Served as the Front Desk Receptionist at SHM Architects in Uptown Dallas. The management and staff gave me flowers when my assignment was completed.

Warmly greeted all clients, visitors and employees; prepared and served coffee and various beverages.

Answered incoming calls, announcing/directing them accordingly and taking messages.

Maintained conference rooms with refreshments.

Kept Outlook Calendar of appointments for clients and prospective clients. Randstad USA, Dallas, TX 12/08/2019 - 01/31/2020

File Clerk

Worked with the Human Resources Department at Keurig Dr Pepper Production Plant, Irving, TX.

Responsible for purging and organization of files for the 2019 Termed employees, checking for proper paperwork.

Reviewed Active and Termed lists against existing files.

Interacted with department manager, recruiters, admin, and internal employees. Amy Elizabeth Fitts Page 2

Three PDS, Inc. at Parkland Health and Hospital System, Dallas, TX 05/22/2019 - 08/09/2019 Contractor 08/07/2018 - 10/15/2018

Served as the main contractor responsible for purging files for Parkland Community Health Plan’s Primary Care Physicians, Ancillaries and Hospitals in preparation for scanning, from May through August 2019. Served as one of two contractors at Parkland Hospital’s Purchasing Department responsible for the first update of their Supplier Database of over 2000 vendors, from August 2018 through October 2018.

Initially filed all loose paperwork into proper file, followed by alphabetization of each area with the final process of purging unnecessary documents, leaving only contracts, amendments, and any legal items.

Called businesses to verify their current point of contact and related information, allowing them to receive bid notifications related to their service(s) offered.

Updated Master List on Excel spreadsheet.

Robert Half International, Dallas, TX 12/08/2016 - 05/31/2018 Receptionist Temporary from 12/08/2016 - 01/17/2017 Supported a Staffing Firm of approximately 135 people by answering incoming calls, greeting clients and candidates.

Answered over 350 calls per day, on a Shore Tel Phone System, screening clients and candidates, and, announcing them to employees.

Received all visitors at front desk, giving paperwork to candidates, welcoming clients, and announcing all guests to proper person.

Kept up with daily calendar schedule following all changes and adapting accordingly. Various Staffing Agencies, Dallas, TX Approximately 04/2015 - 12/2016 Administrative Roles

Served as a temporary employee with several employers including:

DFW Minority Supplier Development Council

Baylor College of Dentistry

A Leading Criminal Defense Law Firm

Volt Workforce Solutions, Irving, TX 06/04/2014 – 03/19/2015 Receptionist

Supported Owners, Managers, Salespeople, and Office Staff of an upscale appliance company, working six days per week, providing outstanding customer service to Volt’s client and the showroom’s customers.

Managed the lobby and front desk day to day business functions.

Answered calls from customers inquiring about various appliances, plumbing and hardware products.

Greeted all visitors and directed them accordingly.

Located product specs on internet.

Three PDS, Inc., Dallas, TX 11/25/2013 - 01/10/2014 Receptionist/Administrative Coordinator

Served as a backup receptionist/admin coordinator at Vinson Process Controls, Corporate office in Lewisville, TX for a seven- week assignment.

Greeted and assisted executives, employees and all visitors in a professional, friendly manner.

Answered PBX system routing callers to the correct department.

Processed incoming and outgoing mail.

Assisted departments with various projects including organizing and maintaining filing systems. Pinnacle Technical Resources @ The Dallas Morning News, Dallas, TX 05/08/2013 – 08/09/2013 Temporary Executive Secretary

Provided daily support to the General Manager for Automotive, Classified, Real Estate, Recruitment & the Digital Call Center at DMNmedia - The marketing solutions group for The Dallas Morning News, his segment managers and team members.

Managed daily Gmail calendar for General Manager, creating, updating, accepting and declining invitations, coordinating with the calendars of other executives and employees.

Reserved conference rooms insuring all needed media was available and working.

Coordinated interviews for candidates, arranging time, forwarding appropriate paperwork, notifying all involved parties.

Ordered business cards and office supplies; set up cubicles for new hires; arranged for delivery of client packages. Amy Elizabeth Fitts Page 3

Cushman & Wakefield of Texas, Inc., Dallas, TX 06/01/2011 – 06/01/2012 Receptionist/Switchboard Operator

Supported a professional commercial real estate corporate office of brokers, appraisers and executives as the first point of contact for all guests.

Managed the lobby and front desk day to day business functions.

Answered incoming calls on the Avaya OSPC by the 2nd ring, insuring each caller's accurate routing.

Oversaw the ordering of all signs, following up with the sign vendor, advising the brokers and their assistants when installation or removal was completed while maintaining accurate electronic and paper files of same.

Received and sent out the Monthly Broker's Office, Industrial, and Land Inventory Lists, transferring inquires on same to the appropriate broker.

Ordered business cards, stationery and other supplies as needed, following up with vendors on all matters. UT Southwestern Medical Center, Dallas, TX 12/06/2006 - 09/04/2009 Administrative Assistant Temp from 12/2006 – 01/2007 Provided administrative support to faculty and staff in the Charles Sprague Center for Mineral Metabolism and Clinical Research.

Transcribed physician's patient correspondence letters from written to electronic form, using medical and scientific terminology.

Maintained Research Conference schedule and calendar, notifying participants of weekly meetings.

Researched articles for doctors upon request, locating them in Pub Med, Ovid, and UTSW Library & ordered them via the ILLIAD system on-line.

Ordered Lab Supplies for labs, research coordinator and nurse using OAS, communicating with vendor and Purchasing when necessary.

Coordinated medical licenses, credentialing, re-credentialing, and membership dues for three faculty and two research faculty staff.

EDUCATION

Abilene Christian University, Abilene, TX: 120 Hours Initial Major in Bible & Mass Communication. Final Major in Spanish & Bilingual Education Graduated Shreve Christian School, Shreveport, LA: 3rd in Class

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