Dolores Womack

***** ********* ** # *** *******, NC 27614

Email: adnilc@r.postjobfree.com /adnilc@r.postjobfree.com

Cell: 215-***-****

Summary

Consistently striving for quality of service and Personnel moral

Proven ability to reach a targeted goal.

Reputation as a dependable and accountable employee

Strong negotiating skills; persuasive, persistent, and resolute.

Talented and determined professional who accomplishes results

Highly developed communication, mediation, and analytical abilities.

Handle crisis situations in a calm and capable manner.

Fast learner; quickly incorporate and implement new procedures

Ability to work independently and to take emergent decisions

Education:

ITT Technical Institute:

Associates, Criminal Justice-June 2009-June 2011

Work Experience

Novartis Gene Therapies May 2020-Present

Screener/Patrol/receptionist, Durham, NC

Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed

Work with the Document Control department to arrange filing of Form-754 to give employees access to restricted areas of the building

Assisting company employees in all concerns that pertain to safety and security

Monitoring travel safety and security of company’s employees

Conducting ongoing review of multiple systems and sources to detect potential risks

Notifying and coordinating corporate response by distribution of advisories and other communications

Compiling daily reports and incident reports

Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises

Provides back-up, support, and on-call function as needed

Perform other related duties and special projects as required

Allied Universal First Citizen Bank (Console Operator) Jun 2019-May 2020

Raleigh, North Carolina

Execute security services as outlined in site-specific Post orders and directed by Security Management.

Observe and report suspicious activities and persons via (CCTV) or while patrolling the bank premises.

Write detailed narrative reports and maintain daily activity reports (DARs)

Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance.

Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.

Duke Site Supervisor (Universal)Allied Oct 2019-Jan 2020

Raleigh, North Carolina

Supervise, train, and direct all Security Professionals on their respective shifts.

Be familiar with the security and life safety policies and procedures.

Deploy Security Professionals to ensure required coverage is maintained.

Provide necessary training of new or temporary (for absence) Security Professionals.

Maintain a safe, clean, and well-organized work environment.

Immediate inform the Account Manager of any security issue, Unusual Incident, or life safety system activation.

Security Professional-Suez Security (Allied Universal) May 2019-Oct 2019

Trevose, Pennsylvania

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Obtains help by sounding alarms.

Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Controls traffic by directing drivers.

Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

Maintains environment by monitoring and setting building and equipment controls.

Maintains organization's stability and reputation by complying with legal requirements.

Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.

Contributes to team effort by accomplishing related results as needed.

OCA- Bilingual Member Services Rep. Third Party Benefits Administrator May 2019-Oct 2019

Lawrenceville, NJ

Responsibilities for this job include assisting clients with account related inquiries via telephone/email. While maintaining detail record keeping of the client interactions, ability to handle heavy call volumes and resolve conflicts, and adhere to HIPPA guidelines.

Abilities must include being able to communicate both written and verbally. The ability to multitask, work independently and be detail oriented. Experience in MS Word and Excel.

Philadelphia Department of Prisons Bilingual Correctional Officer (General) Feb 2018-Jan 2019

Captain Assistant-File Clerk

Philadelphia, Pennsylvania

File paperwork in the appropriate areas, retrieve paperwork when is requested. Improve the accuracy of the filing system, update records with new information. Perform regular quality checks on the file system, keep logs of paperwork have been retrieved, ensure that sensitive information is safeguard.

This is general duty correctional work maintaining security and discipline in a City correctional institution or police detention facility on an assigned shift.

Work includes responsibility for guarding inmates at a work location, in cell blocks, transporting them from institutions to and from courts and between institutions, and in the performance of general laboring tasks as required.

Work is performed under the close supervision of higher level correctional or police personnel. Work involves regular exposure to unpredictable conditions and occasionally requires the expenditure of physical effort in the restraining and subduing of prisoners, institution or police detention facility.

Rent a Center

Bilingual Credit Manager

Fairless Hills, Pennsylvania May 2016-Feb 2018

Maintain accurate records of customer account activity, to include current and past due accounts. Collect customer payments on a timely basis and meet daily/weekly collection standards

Follow all policies and procedures and adhere to all standards. Assist the store manager with training and managing all coworkers. Assign coworkers to specific duties and assist with work schedule assignments. Assist in managing daily operations when necessary. Greet and assist customers in the sale floor.

Assist as needed in loading/unloading truck, delivering merchandise, installing and setting up merchandise, and instructing customers on proper use.

Gaudenzia DRC, INC Oct 2015-Apr 2016

Bilingual Shift Supervisor

Philadelphia, Pennsylvania

Operation of the reception and admitting areas and for the safety and security of patients during all shifts. Supervising, training and orienting new employees, planning, assigning and reviewing work, evaluating performance and advising on difficult or unusual problems.

Interviewing incoming clients, facilitating referrals as needed and making frequent rounds of the building and grounds. Responsible for proper assignment of all program staff scheduled for the shift. Making changes of location assignment to meet program need. Assigns and/or monitors individual work which staff must complete during shift.

Conducts skilled interviews with new and former clients to elicit necessary information and to explain program fully. Completes any required paperwork including, but not limited to, incident reports, log entries, etc. and coordinates referrals to other facilities. Assesses physical and mental condition of incoming clients and clients within the facility as needed. Provides therapeutic/supportive contact for the clients. Encourages clients to pursue recovery and become involved in treatment program.

Responds to inquiries from hospital or referring agency concerning referral to treatment Program. Personally, inspects all floors of the building to ensure that clients and staff are secure in their assigned areas. Calls hospitals and police to ascertain the whereabouts of correctional clients when clients fail to return and are designated as AWOL.

Responsible for the safety and security of facility and all clients.

Certifications

License to Carry in PA

CPR, AED, and Basic First Aid Certification -Adult, Child, and Infant

Adult Mental Health First Aid/ OC Certified/sprayed in 2012

Contact this candidate