Relocation Specialist Service Representative
Resume:
Martha DeLaRosa
Houston, TX ***93
adniaz@r.postjobfree.com
SUMMARY OF QUALIFICATIONS:
●Fluent in both English and Spanish
●Broad experience in financial analysis, credit and budgeting
●Extensive Cash Flow Management
●Extensive experience with software programs ie: SAP, Excel, Word, Access PowerPoint
●Coordination of audits and compliance procedures.
●Excellent interpersonal skills.
●Strong communication and analytical skills.
WORK EXPERIENCE:
Customer Service Representative October 2020 - April 2021
AlenUSA LLC – Houston, TX
ALen USA’s purpose is to build a cleaner more sustainable world through practical and innovative solutions for home cleaning as well as the production of high-quality raw materials, industrial products.
Pull daily reports for invoicing. Submit invoices online thru EDI website.
Run OC Report twice daily to ensure invoices are uploaded with supporting documentation
Run Walmart report on Monday/Wednesday to ensure their orders are always up to date.
Assist all of the Customer service department with any needs.
Accounts receivable / collections specialist November 2017 to September 2019
Cintas corporation - HOUSTON, TX
CINTAS CORPORATION is the leader of corporate identity with reliable & money saving results. They offer first aid & safety, fire protection, tile & carpet cleaning and uniform & apparel.
●Oversight of daily accounting functions including A/R, Month-end close, financial statement preparation, presentation.
●Managed 400 customers alpha A – D
●Daily use of SAP software
●Resolving issues and assisting customers in person, over the phone and via email
●Updating daily numbers for entire accounts receivable department every morning
Inside sales/csr July 2014 to November 2016
Bay insulation of Texas – Houston, TX
BAY INSULATION OF TEXAS is the largest provider of engineered roof and wall insulation systems. Largest producer and distributor of a complete line of metal building insulation materials and accessories and the largest producer of custom laminated metal building blanket insulation in the nation.
●Efficiently processed all purchase orders daily after successfully confirming accuracy of shipping and receiving bill of ladings before processing to corporate
●Responsible for selling commercial, marine and industrial parts to customers
●Effectively resolved issues and assist customers in person, via phone and via email requests
●Properly coached incoming staff on filing system and taught the process for generating sales
●Ordered all office supplies monthly and maintained inventory of supplies
●Managed accounting staff consisting of professional and clerical positions.
credit collections specialist May 2011 to August 2013
RAC ACCEPTANCE – Humble, TX
Rac Acceptance is a company that partners with name brand retailers to provide customers access to the products they want and need but are unable to get from the retail store. Rac Acceptance allows customers to shop with confidence because no credit is required and only a low monthly payment is needed.
●Managed a 2 person operation within a host store as a second chance finance option
●Processed rent to own lease agreements reporting to credit bureaus as 3 times the actual cost
●Performed both high and low end credit calls
●Surpassed monthly credit guidelines/goals of 3.9% in 7 -30 delinquent accounts and maintained under 3.9% in 60 day delinquent accounts
Relocation Specialist August 2009 to December 2010
Babcock & Brown Management – Houston, TX
●Collected monthly rental fees
●Developed and maintained great rapport with residents
●Assisted tenants established and new with work orders to improve their daily life
Customer Service Representative August 2008 to July 2009
The Rental Store – Humble, TX
TRS is a company that partners with name brand retailers to provide customers access to the products they want and need but are unable to get from the retail store. TRS allows customers to shop with confidence because no credit is required and only a low monthly payment is needed.
●Processed lease agreements as a second chance finance option
●Processed rent to own lease agreements reporting to credit bureaus as 3 times the cost
●Kept goals of 13.9%b/3.9% closing monthly numbers
●Performed both high and low end credit calls
●Collected financial responsibilities or merchandise repossessions if funds could not be met
Customer Service Representative November 2005 to August 2008
CASH AMERICA PAWN – Humble, TX
Cash America is a fortune 500 company. They perform payday loans, pawn loans, and sales in jewelry, electronics, firearms, musical instruments and tools amongst other items. Cash Americas core purpose is to provide financial solutions that help ordinary people meet their needs and pursue their dreams strong belief in balancing work and family
●Assisted customers in bids with loans/ purchased goods to reach their financial goals
●Processed payday / pawn loans
●Researched product knowledge on items, balanced cash till daily
●Organized and maintained documentation in alphabetical and numerical order periodically throughout the day to ensure nightly procedures were completed in a timely manner
EDUCATION AND PROFESSIONAL MEMBERSHIPS:
●High School Diploma
Professional References
Tiffany Mobley
(281) 702-54
adniaz@r.postjobfree.com
Samantha Le Bleu - AlenUSA LLC
adniaz@r.postjobfree.com
Ezekiel Rodriguez - Cintas Corporation
adniaz@r.postjobfree.com
Maria Fuentes - Cash America
adniaz@r.postjobfree.com
Andrea Washington - TRS / Rac Acceptance
adniaz@r.postjobfree.com
Katrina Caver - Babcock & Brown Management
adniaz@r.postjobfree.com
Personal References
Karla Contreras
adniaz@r.postjobfree.com
Jessica Rodriguez
adniaz@r.postjobfree.com
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