Risk Manager C

RAJAN GAUTAM

E-Mail: adni98@r.postjobfree.com Contact: +91-814**-*****

Assignments in Daily Branch Operations Management and ensuring compliance as well as independent audits with an organisation of repute.

P P R R O O F F E E S S S S I I O O N N A A L L O O V V E E R R V V I I E E W

A dynamic professional with over 13 years of rich experience in Branch Banking Operations, Business Development, & Relationship Management.

Presently working with ICICI BANK, and having an experience of Regional Risk Manager as well as Branch Banking.

C C O O R R E E C C O O MP P E E T T E E N N C C I I E E S S Risk Management through Audit & Compliance

Handling compliance related queries for various mapped branches and providing solutions to team to ensure better turnaround time and customer satisfaction.

Identifying prospective areas where leadership required training and then imparting training on identified weak areas to BMs/DBMs of various branches.

Handling routine audits of mapped branches as per schedule and handholding of staff in weaker areas and also ensuring exhaustive audits so as to mitigate the risk of frauds.

Handling independent audits as per schedule from Internal Audit Department and ensuring submission of reports along with wok sheets within TAT of stipulated time period Business Development Through Sales & Marketing

Managing the sales and marketing operations for promoting products and accountable for achieving business goals and increasing sales growth.

Implementing marketing strategies to drive volumes & achieve high profitability.

Formulating strategies & reaching out to the unexplored market segments for business expansion in coordination with Branch Manager.

Exploring new business opportunities in various segments along with concerned support segments.

Ensuring and implementing a systematic retail network planning, exploiting market opportunities at low cost and establishing competitive intensity, achieving long-term volumes, market share and ensuring profits. Team Management

Coordinating the performance of team members to ensure process efficiency in audit and compliance and meeting of targets.

Creating and sustaining a dynamic environment that fosters better compliance culture and motivates high performance amongst team members hence leading to better customer service and error free branch operations. E E MP P L L O O Y Y ME E N N T T R R E E C C I I T T A A L L Since July 2007 –Till Date With ICICI Bank Limited Mar 2020 Till date Branch Manager

Handling team of 7 people for ensuring meeting sales targets of various liabilities, assets and third party products.

Branch created a benchmark in Jewel Loan disbursement by disbursing Jewel Loan for Rs 1.27 crores in a month. Nov 2012 – To Feb 2020 Regional Risk Manager

Handling process and compliance of 15 Branches of Muktsar and Sangrur Regions wherein In Depth Onsite compliance check was being done in every quarter.

April 2009 to Oct 2012 – Deputy Branch Manager at ICICI Bank Patti Branch

Drive Asset and Liability Business in the Branch alongwith monitoring of daily branch operations to ensure error free and within TAT customer service Managing a team of 4 Employees

The branch scored a rating of 7 star audit rating in Internal Audit of the branch. July 2007- March 2009 – Customer Service Manager, Tarn Taran,Branch

Handling customer service operations & ensuring client satisfaction by achieving delivery & service quality norms.

Maintaining cordial relations with customers to sustain of the profitability the business.

Providing value added customer services by attending customer queries and issues. A A C C A A D D E E MI I C C P P R R O O J J E E C C T T Analysis of Market Share of Coca Cola through various dealers in Ludhiana At Hindustan Beverages Ltd, Ludhiana Duration : May- July 2006 A A C C A A D D E E MI I C C C C R R E E D D E E N N T T I I A A L L S S

MBA (Marketing & HR) from Punjabi University Patiala (Campus) in 2007.

BSc. (Hons) from Punjabi University Patiala in 2004.

10+2 (Non Med.) frpm Punbjab School Education Board in 1997.

10th from Central Board of Secondary Education in 1995. P P E E R R S S O O N N A A L L D D O O S S S S I I E E R R Address : #166, W No 1, Ballianwali Road, Bhucho Mandi. Distt Bathinda Punjab- 151101 Date of Birth : 15th December, 1979

Rajan Gautam

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