Office Coordinator Receptionist

AkthamAlqadi

**FortressStreet,

NorthAzraq,Jordan

Mobile:009***********

E-mail:*****@*****.***

NationalID:983*******

Profile

IworkedforUNHCRtheUnitedNationsHighCommissionerforRefugeesasaseniorfieldassistantatAzraqcamp,aswelas withaGermanorganisationinthecampasatranslatorandofficecoordinator. Ihaveagoodworkexperienceinprovidingandcaringforcustomerservice.ThiswasintheHospitalityfieldsince2006after mygraduationfromuniversity.

IhadadegreeinhotelmanagementinAmmanin2006andIalsohadtwodiplomasinSydney/Australia,oneisadiplomain humanresourcesandadvanceddiplomawhichincludes:certificateIVinbussiness,diplomainmanagementandadvanced diplomainmanagement

MystrongEnglishcommunicationmeansthatIimpliedinmyworktimeenhancedmyknowledgemorethroughdealingwith peoplefromdifferentplacesoftheworldwhichhavedifferentknowledgeanddialogues. IstudiedgeneralandacademicEnglishbothinBritishCouncilAmmanandinSydneyAustralia. Education/Qualifications

Type Certificate Completed Institute Country

Diploma HumanResources 2011 BusinessBridgeColege(BBC) Australia AdvancedDiploma

Management(inc.

CertificateIVin

Bussiness)

2011 Centralcolege(GCA) Australia

BachelorDegree HotelManagement 2006 JordanAppliedUniversityColegeof HospitalityandTourism

Jordan

Year12 Secondaryschool 2001 AzraqSecondarySchool Jordan Courses&Exam

Course Institute Datefrom Todate Country

IELTS UniversityofSydney 12/02/2011 Australia

CertificateIIIinEnglishfor

academicpurposes

AustralianColegefor

languishes(ACL)

14/04/2008 20/06/2008 Australia

IntensiveEnglishofUpper-

Intermediate

AustralianColegefor

languishes(ACL)

23/06/2008 25/07/2008 Australia

IntensiveEnglishofUpper-

Intermediate

Cambridgecolege

International

01/09/2008 26/09/2008 Australia

Pre-IntermediateEnglish BritishCouncil 12/2005 06/2006 Jordan EmploymentHistory

18thMay2014–30thJune2018

Fultime

SeniorFieldAssistant

TheUnitedNationsHighCommissionerforRefugees(UNHCR)/ AzraqSyrianrefugeecamp/Jordan

Responsibilities:

-Givingclearancesforshelterstohandoverthemwhenrefugeesexceedstheonemonth periodortheirleaveforthemonitoringofthesheltersandrealocationprocess.Thensending theshelterhandoverliststoothercoleaguesforhandover.

-CompileandsendsheltersretrievalliststotheNorwegianRefugeeCouncil(NRC)retrieval teamtoretrievetheshelters.

-Reportingdamagedsheltersandreflectingthemonthesystemandcompilingoccupied shelterslist.

-ReportingdailysheltersstatustoTechnicalUnit.

-Registerrefugeesatthereceptionareaintothealocationsystemandissuingtothemthe shelterhandovernoteandthekeysoftheshelter.Aswelasissuingrecommendationsforthe NonFoodItems(NFI)forrefugeesfromotherpartners.

-Monitoringfolowupoftheverificationofthesheltersinthevilagestokeepupdatedtrack ofthestatusofthesheltersandexistedrefugees.

-Givingclearancesforthebailouts,reunifications,ReturnsandTravelforrefugeesand retrievinggascylindersandsolarlamps.

-Coveringweekendshiftsatthereceptionareawherethealocationprocesstakesplaceto facilitateitastoprocesstheregistrationtogivesheltersandassistanttorefugees,so directingrefugeeswiththeprocess.

-Retrievingshelterswhenrefugeesaregoneoutsidethecamp.

-Solvingrefugees’problemswhenfacinganyanddirectingthemtootherpartners.

-Attendingtheinformationsessionsofrefugeesatthecommunityservicescenter.

-Translatingverbalandwrittencorrespondenceswhenrequested. 1st May2013–31stDecember2013

Fultime

Translatorandofficeassistant

TheGermanFederalAgencyfortechnicalrelief/

AzraqSyrianrefugeecamp/Jordan

Responsibilities:

-Translatingalconversationsbetweenlogisticsupervisor,chiefofoperation,engineersand otheremployeeswithcontractors,subcontractorsandlocalemployeesordailyworkers.As welastranslatingbilsandotherdocuments.

-Coordinatingandhelpingworkers’throughtheirdailymissionsandtasksandorganising theirwork.

-Organisingdailyworkerstimetableandworkersbackgroundfiles.

-Maintainingsomeofoperationalandfunctionalofficedailytasksandbookkeeping.

-OrganisingextrahoursforemployeesanddailypaymentscooperatingwithofficeAmmanto finalisethepayments.

-Organisingweeklycarchecklistswithdriversandlogisticmanager.

-managingsomehumanresourcetaskswithHRandlogisticmanager. 22nd July2008–Nov.2011

Casual

Waiter

PinnacleHospitalityandTravelPeople,Sydney

Responsibilities:

-Providealkindsoffoodandbeverageservicesindifferentvenues;includingandnotlimited to,banquetfunctions,boardrooms,alacarterestaurants,cafes.

-Maintainahighstandardperformanceandprofessionalgroomingataltime.

-Abilitytoworkundertheclient'sworkandatmosphererequirements,whicharedifferent fromaplacetoanother.

6th Sep2006-12th Feb2008

Ful-Time

Receptionist

AmmanChamPalaceHotel,Amman

Responsibilities:

-Responsibleforcustomerservice,checkinginguestsandout,alsoreceivingandhandling reservationsandcals.

-Dealingwithproblemsandcomplaintofguestswiththecoordinationoftheotherhotel departments.

-Receivingandfinalisingpaymentsofguestsaswelasbanquetfunctionspayments.

-Fulfilnightauditingdutiesandperformmanagementandfinancialreports,inadditionto auditfoodandbeveragedepartment'sinvoices.

Skils

Managementinformationsystemsforhotels(Fidelio),ComputerliterateincludingMSWord,MSExcel,MSPowerPoint,MSAccess.Ihavestrongcommunicationand customerservicesskilsandalsotimemanagementskilsstudiedandappliedpracticaly.Ihaveknownasaccurate,highattentivetodetails,quickandquick-witted.I ampatientandIhaveprettygoodsocialnetworkingandcomputerskils.

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