Client services Supervisor, case worker, social worker
Resume:
RESHU
MAHARJAN BASNET
Profile
I am a multilingual, dedicated, friendly, and service
oriented professional who is seeking a Position. I have a wide range of work experience in both clinical and administrative departments as a caseworker, social services, admissions coordinator, Medical Records Assistant and a Ward Clerk. I am working on getting my licensure as a nurse. As you will see in my resume I am a highly organized, service minded person. I love being around people and helping them out. I am willing to acquire and retain knowledge that will be given as a fast learner. I believe that we can go for anything in the working field as long as you put your 100% in whatever you do. I also was awarded as an employee of the month 3 times already, Twice for being the best customer service representative and being the most accountable employee.
Education
Santa Rosa High School---March 28 2006 - May 29th 2009 Santa Rosa Junior College---August 2009-December 2010 American College of Nursing—Certified LVN 2013
The Canadian Institute of English and Applied Neuroscience Advanced Certified in TESOL ( Teaching English to Speakers of Other Languages) 2015
Advanced Certified in Teaching English & Nepali
Intern. for Dale A Capulong, MD: 3 months (obstetrics and gynecology clinic): check in the patients, scheduling, taking vital signs, preparing for a procedure; observe the procedure, chart work, data entry, scheduling, answering calls, sterilizing medical equipments, health Fort Worth, Tx
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coaching, pregnancy tests, urine tests, DEPO injection, finger sticks, BMI, restocking supplies, maintaining room clean, customer services, etc.
Volunteered at Kaiser: 6 month patient comfort, transfer patients to different departments, take calls, assign duties, encourage good hygiene, help nurses and doctors in PACU, ER, ICU, Labor and Delivery departments; data entry, coordinate and assist in events/ projects inside and out of the hospital, etc.
Work Experiences
Connect Pediatrics : Client Services Supervisor
February 2021-Present
Develop and enhance client relationships and maintains an excellent rapport with clients and nurses and effectively promotes harmonious interpersonal relationships
Demonstrate an ability to identify and solve problems, uses initiative and sound judgment to reach quality decisions. Demonstrates an active and positive role in evaluating staff performance. Maintain a current awareness of the abilities and limitations of each field staff member.
Demonstrate sound judgment in assigning duties appropriate to each individual.
Consistently counsel field staff members to provide exceptional customer service.
Demonstrate a thorough knowledge and adherence to Connect Pediatrics' policies and procedures.
Hold nurses accountable for carrying out all non-clinical policies and procedures.
Maintain an active involvement in issues of cost containment, effectively utilizes nurses when assigning cases. 11. Participate with the Clinical Supervisor in performance management of the nursing staff.
Demonstrate an ability to communicate effectively, express ideas clearly, and actively listen.
Provide leadership through planning, organizing, coordinating, continually monitoring and thoroughly evaluating the services given to clients.
Maintain patient preference database
Recruit and interview new nurses and assist in provision of orientation for new staff members.
Responsible for EVW implementation and delivering nursing supplies, birthday gifts, electronic devices, etc. to client homes. Sutter Health (Palo Alto Medical Foundation): Primary Care Team October 2020-Current
Screen for any Covid Symptoms.
Troubleshoot the issues that arise.
Via the medical system Epic find out which patient is assigned to which doctors or department.
Direct patients to the right department such as Internal medicine/ Family medicine/ Pediatrics/ Radiology/ Laboratory/ Flu Clinic, etc. to save time.
Schedule future appointments as requested.
Communicate the updates, concerns via email (Outlook). Restock the medical supplies in a timely manner such as PPE's. Disinfect the screening station including banners, computer, keyboard, mouse, etc clean and practice clean hygiene.
Peninsula Post Acute: Case Manager/ Social Services June 2019-October 2020
Update insurances in a weekly manner.
Set up care conferences to update the team, patients and family members about the care plan during the stay and post discharge for the patients.
Order DME (equipment's) as needed once discharge is confirmed. Arrange training with PT/OT/SLP and family members or caregivers for safe discharges.
Send referrals to home health services, hospice care or hospitals. Communicate the discharge planning with the physicians, nurses, business managers, MDS team and therapists.
Document all the work done in the Matrix system.
Manager on Duty as needed: Weekend manager on duty, troubleshoot issues to the team, etc.
Admissions coordinator as needed: Review the referrals and propose it to the Director of Nurse for approval, Verify the qualifying stay with insurance case managers, update team and physicians about new or re admissions via email or text, arrange transportation, gather patient demographic and personal information and maintain HIPPA rules and regulations.
Hired as a Medical records assistant/Ward Clerk: Issue medical files to persons and agencies according to laws
and regulations, audit departmental nurses, distribute medical charts to the appropriate departments, maintain quality and accurate records by following facility procedures, ensure patient charts, paperwork and reports are completed in an accurate and timely manner. Make sure all medical records are protected and kept confidential.
File all patients' medical records and information. Supply the nursing department with the appropriate documents and forms.
Complete clerical duties including answering phones, responding to emails, making appointments and processing patient admission and discharge records.
InterpretsNet: Medical Translator at Stanford Hospital; Lucille Packards Children Hospital (on call)
July 2015-Current
Accurately interpret critical medical advice and information given by the provider into equivalent terminology in the patient's native language.
Establish and maintain quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees.
Assist with patient follow-up as necessary, to include contacting patients with appointment reminders.
Maintain strict patient confidentiality in accordance with HIPPA policies and standards.
Participates, as a condition of assignment, in continuing annual medical interpreter/ translator training provided through Stanford Hospital. Provide occasional services outside of normal working hours on as-needed basis.
Work Shop Education: After school teacher
August 2016-December 2018
Set up the class in an appropriate learning environment. Communicate with counterpart with the day plan and assignments for the day.
Take attendance in an iPad using the system offered by the program called QUIP.
Prepare study skills to connect with the students and to build healthy relationships with the students.
Supervise the students during recesses.
Come up with innovative ideas to keep students engaged and participate with the projects.
Go on field trips.
Help out with homework if students are struggling to solve problems on their own.
Make incident reports on days of uncertainties.
Communicate and give reports on the students progress to the parents and guardians.
Order supplies as needed for the activities and projects. San Francisco International Airport: Customer Service Agent/ Lounge Agent.
January 2016-August 2017
Providing curbside to curbside service to the travelling public as per airline regulations.
Making and changing flight reservations in the computerized reservation system.
Checking in passengers and their baggage.
Calculate and charge any additional fees if applicable. Issuing boarding passes, itineraries and seating assignments as necessary.
Assist pre-boarding passengers to ensure safe movement to and from the aircraft.
Provide information on fares, flight schedules and routes in person or over the telephone.
Facilitate the safe movement of passengers between aircraft and terminal buildings.
Other duties as required service agent (arrival agent, departure/ arrival announcer, lounge agent, connection care, etc. for (SQ, ANA, AI, JAL, LH, LX) Awarded as a most compliment receiver and top seller
(upgrades)).
Skills
Foreign Languages
85-90 WPM
Proficient with Microsoft Word, Excel, Power point, Outlook and Macintosh software.
Have significant training in Matrix, Epic, Ability insurance access and Oracle systems.
Leadership
Team Player
Communication
Time Management
Organization
References
Clint Perry
Manager at Connect Pediatrics
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Shane McCormack
Administrator of Peninsula Post Acute.
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Sonya Martinez
SCAH Community Relations
Liaison
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Bikash Basnet
SFO Ticketing supervisor
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Katy Crooks
Workshop Education
South Hillsborough Elementary school
Site Director
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Dana Vaz
West Hillsborough Elementary School
Teacher/ Site DIrector
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Alvin Wan
Singapore Airlines/ Pacific Aviation
Account Manager
+1 (650) 218 - 5155
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