FIONA NAMANDA

Kampala, Uganda adnhw8@r.postjobfree.com +256*********

PROFESSIONAL EXPERIENCE

Pearl Afric Tours and Travel (U) Limited

Head of Reservations and Administration Assistant- January 2017 to Date,

Scheduled trips and prepared travel itineraries for clients. Established and maintained solid client relationships with local and foreign business travelers. Processed invoices and ensured prompt handling of client payments. Maintained inventory of travel information and updated company database. Dealt with booking and ticketing issues as necessary. Assisted with the procurement of all necessary travel documents, researched client requirements for local travel destinations. Managed travel and airline bookings, reviewed client invoices and billing statements to ensure accuracy. Negotiate travel deals for clients, track daily deposits and prepared weekly and quarterly spreadsheets showing results. Procured an assortment of travel literature for in-office displays. Ensured that staff work areas remained presentable addressed phone and email inquiries. Organized travels for clients from the beginning to end like booking tickets, accommodation and securing transportation. Diagnosed clients’ specifications and suggested suitable travel packages and services. Provided travelers with pertinent information and useful holiday materials (guide maps, event programs), Researched various destinations and means of travel regarding prices, customs, weather conditions, reviews among others. Used promotional techniques and prepared promotional materials to sell itinerary tour packages. Handle unforeseen problems and complaints as well as determined eligibility for money returns.

Key Contributions:

Increased our client base by 50% from client referrals and recommendations of good service.

Achieved 100% client satisfaction from our travelers’ feedback assessment.

Crane Bank (U) Ltd, Kampala

Bank Branch Assistant Manager, March 2013 to October 2016

Leaded staff of 20+ personnel by implementing training, engaging in proactive problem solving, and ensuring company compliance. Supervised staff in operations such as account management, customer service, financial operations, and other bank functions. Monitored all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are always followed. Verified all cash deposit vouchers with respective cashier scrolls and forex vouchers. Tallied overall cash at the end of day. Ensured the branch and vaults are opened and closed on a timely basis. Kept staff informed of pertinent changes in operational policy and procedures. Prepared teller performance appraisals and disciplinary notices as required. Ensured strict reconciliation of western union and money gram, express money daily. Networked with prospective clients and generating business for the branch.

Key Contributions:

Achieved bank revenue goals by 10% through sales, train staff to bring in new leads.

Delivered exceptional customer service.

Minimized staff losses by 30% through constant tally of their cash at hand.

Crane Bank (U) Ltd, Kampala

Customer Accounts Supervisor, April 2011 to March 2013

Worked directly with customers to oversee account management and troubleshoot any problems that occurred. Opened new various types of accounts for customers, including savings accounts, business accounts, and CD accounts. Partnered with customers individually to help them get the most out of their accounts and understand the features offered. Inspected bank tellers. Reconciled all-important accounts of the bank at end of day. Processed payment and transferred funds as authorized by the manager. Examined and evaluated or processed loan applications.

Key Contributions:

Achieved bank revenue goals by 10% through sales, train staff to bring in new leads.

Delivered exceptional customer service.

Crane Bank (U) Ltd, Kampala

Banking Associate, June 2006 to April 2011

Handled cash and cheque deposits from customers in line with set procedures. Paid out cash to customers by cheque or voucher withdrawal in line with set procedures. Processed Foreign exchange transactions for both walk in and existing customers. Provided account balances to customers as requested as per laid down procedures. Managed queues through quick, accurate and efficient service. Provided excellent customer service by adhering to the Service Standards. Guided customers on any new price changes. Generated and provided leads to sales staff and marketed bank products. Printed and handed over Teller reports and vouchers to the Team Leader at the end of the day. Filed all Teller reports on daily basis. Reported all suspicious transactions in accordance with laid down procedure.

Key Contributions:

Awarded Employee of the year 2006.

Handled over 150+ transactions in a day.

EDUCATION & CERTIFICATION

Diploma in Human Resource Management - Makerere University Business School, Kampala, 2009

Certificate in Secretarial Studies – MultiTech Business School, Kampala, 2007

Uganda Advanced Certificate of Education - Katikamu SDA Secondary School, Wobulenzi, 2001

Uganda Certificate of Education – Rubaga Girls Secondary School, 1999

ON-JOB TRAININGS

Certificate in Customer Care and Anti -Money Laundering - Crane Bank Ltd, 2006

Certificate in Forex Cashiering, Letters of credit - Crane Bank Ltd, 2009

Certificate in Business Ethics in Hospitality - Stanbic Bank Business Incubator, 2018

Certificate in Book Keeping in Hospitality - Stanbic Bank Business Incubator, 2018

Certificate in Procurement &Negotiation - Stanbic Bank Business Incubator, 2018

Certificate in HR &Resourcing in Hospitality - Stanbic Bank Business Incubator, 2018

Certificate in Contracts & Contracts - Stanbic Bank Business Incubator, 2018

Management in Hospitality - Stanbic Bank Business Incubator, 2018

Certificate Risk Management & Insurance in Hospitality - Stanbic Bank Business Incubator, 2018

Certificate in Health, Safety, Security - Stanbic Bank Business Incubator, 2018

Environment &Quality in Hospitality - Stanbic Bank Business Incubator, 2018

Certificate in Corporate Governance in Hospitality - Stanbic Bank Business Incubator, 2018

Certificate in Quality Management in Hospitality - Stanbic Bank Business Incubator, 2018

Certificate in Joint Ventures & Partnership in Hospitality - Stanbic Bank Business Incubator, 2018

TECHNICAL PROFICIENCIES

Microsoft Word, Excel, PowerPoint, Database, Outlook, Tally

SKILLS AND ABILITES

Organization skills

Good Customer Care skills

Communication skills

Planning skills

Budgeting and logistical skills

Sound decision maker and good judgement

Administration skills

Team player

Ability to meet deadlines/ good time management

Flexible

LANGUAGES

Language Spoken Written Reading

English Excellent Excellent Excellent

Luganda Excellent Excellent Excellent

REFEREES

Ms. Doreen Mbaziira

Senior Associate/ HR/ Admin

Ernst & Young Uganda

Tel: +256-*********

adnhw8@r.postjobfree.com

Ms. Rhoda Babirye

Billing Assistant

UN Regional Services Centre Entebbe

Tel. +256-*********

adnhw8@r.postjobfree.com

Mrs. Racheal.B. Lwegaba

Human Resource Officer

Rakai Health Sciences Program

Tel: +256-*********

adnhw8@r.postjobfree.com

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