August **** - Current

May **** - July ****

July 2012 - January 2014

ROMEO GLADWIN (FOOD SERVICE SUPERVISOR)

C 37, Nehru Colony Dehradun (UK) 248001 India

+91-976-***-**** adnhsv@r.postjobfree.com

Professional Summary

Intellectual and determined individual with more than seven years of restaurant and food management experience. Extensive background in customer-oriented service operations and business development; including but not limited to sales marketing, promotions, and cost control. Excellent communication skills; maintain positive relations with staff and customers in high- volume, fast paced operations.

Restaurant Management Expertise

Excellent interpersonal skills for diplomatically handling staff and customers. Cooperation and teamworking skills

Ability to lead and motivate a team of staff

Ability to cope under pressure in a fast-paced environment Strong written and oral communication skills

Strong planning and organisational skills to run a streamlined operation Ability to work independently and make decisions confidently Problem-solving ability, to resolve issues as they arise Experience Overview

Punjab Gril Dehradun

Food Service Supervisor

Direct and coordinate the activities of food service workers in the kitchen and dining areas Handle menu requirements and prepare appropriate production sheets Supervise the assembly of food plates and ensure that they conform to the health and safety standards of the company

Ensure that each employee follows food safety regulations and procedures Supervise catered events in terms of food safety and hygiene Handle shift schedules for food service workers and assign them tasks on a daily basis Make sure that appropriate staff is available at all times in order to meet food service demands The Joy Ride (Meals on Wheels Dehradun)

Food Service Assistant

Plan meals according to instructions

Formulate menus following nutritional needs.

Ensure that food items are appropriately arranged on plates and platters. Prepare and assemble portions according to the menu. Ensure that food items are properly rotated in storage. Dispose of expired or near expiry products.

Arrange plates and food items neatly on tables and trays. Ensure cleanliness of kitchen by following sanitation guidelines. XcelServ Solutions Pvt Ltd

Assistant Team Leader (Technical Sales)

Maintain attendance and performance based tracks of team members for incentive distribution. Prepare scripts and handouts for training on the changes and updates. Assist agents with call escalations and appriciations. Maintain roster for shift rotation and holidays for the team members. June 2007 - September 2008

2002-2003

1999-2000

Barclays Shared Services

Sr. Customer Service Executive

Respond to customer service enquiries (U.K) for Barclays Credit Cards through phones, emails and fax. Balance Transfer and Insurance sales.

Lost and stolen cards assistance.

Visa and MasterCard applications.

Educational History

St. Mary's Academy (CBSE New Delhi) india

Higher Secondary (10+2)

St. Mary's Academy (CBSE New Delhi) India

High School

Skills And Competencies

Excellent customer service skills.

Strong communication skills, tact and diplomacy

the ability to lead and motivate teams and influence people. Enthusiasm and the ability to learn quickly.

Excellent organisational skills.

Energy and stamina, as well as resilience.

A results-driven approach to work.

Decision-making and problem-solving skills.

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