CURRICULAM VITAE

V.PRASAD NO.*/*, *RD CROSS STREET,

BALAMBIGAI NAGAR,

RAMAPURAM, CHENNAI -89

Ph No: 994*******/917-***-****

Email: adnhl6@r.postjobfree.com

Objective: -

To further strengthen the career in the Customer Service & field of Marketing / Client Relations in an organization of repute, opportunity to contribute substantially to the profitability and development of the organization utilizing my inter–personal skills and experience.

Area of interest

Customer Service, Marketing and Management

Summary: -

Overall experience 12 years, 3 years of experience in Team Leading(Customer Service), 3 years of experience in Life Insurance, 6 years of experience in the field of marketing, sales and management and . A highly self – motivated individual possessing strong communication and inter-personal skills. Ability to cope with high level of responsibilities. Sound psychoanalytical and socio management skills being responsible for counseling and administrative affairs of the company. Achievement includes excellence in managing complex issues and effective presentation skills. Tremendously determined to succeed in career advancement.

Work Experience

COMODO SECURITY SOLUTION PVT LTD (4TH NOV 2020 TO 11th Jan 2021)

(SENIOR ASSOCIATE) – International Voice Process – Night Shift

Responsibilities

* Calling the US customer for assigned products

* By Using VICI Dialler and Zoiper Dialler promoting the products of company to customers

* Working in US (New Jersey) Timings to conversion

* Live Chat support with all countries

UBER INDIA PVT LTD, CHENNAI (2ND JAN 2017 TO 26TH MAY 2020)

(City Team Lead)

Responsibilities

•Handling escalations from Team members (+20 members)

•Escalating to managers and revert it to team members

•Undertaken all support and onboarding process

•Worked as PSR (Level 1) for 6 months and Team lead (L2) - Present

•Handled all types of support and onboarding tickets

•Fixing the spots as per the need (Branch Opening in new locations)

•Handled all type of high pressure works.

•Promoted as City Team Lead in Jan 2019

•Handling queries from street team and outside team (total handled members 40+)

•Handling the Calling team as well (Domestic Voice Process) for 2 years

KOTAK LIFE INSURANCE CO, CHENNAI (2ND JULY’16 TO 31st Dec’16)

DEPUTY MANAGER (L2) – ALTERNATE SALES (BANCASSURANCE)

Responsibilities

•Worked has Alternate sales Corporate Salary channel partnering KMBL (Kotak Mahindra Bank Limited)

•Based in Worksite (Taking Care of TECH MAHINDRA AND CAPGEMINI CORPORATES)

•Responsible for achieving Month on Month business targets for Corporate Salary sales

•Identifying & Prospecting clients for insurance through Branch relationship.

ICICI BANK LIMITED, CHENNAI (25TH Nov’15 TO 25th Feb’16)

DEPUTY MANAGER (B2) – PRIVILEGE BANKING

Responsibilities

•All banking activities (souring savings and current account, cross selling the products which gives revenue to the bank)

•Worked has Relationship Manager

HDFC Standard Life Insurance Company Limited, Chennai. (16th Oct 2014 to 21st Nov’15)

Sales Development Manager – Banc assurance

Responsibilities

•Activation of Branch – 100% Monthly Branch activation achieved.

•Effectively communicate the Contests launched by HDFC Life to drive business.

•Focus on branch to meet the minimum productivity norm, as fixed by HDFC Bank.

•Drive business with the focus of meeting HDFC Bank revenue targets rather than business value.

Key focus areas:

•Responsible for achieving Month on Month business targets of the allotted branch

•Identifying & Prospecting clients for insurance through Branch relationship.

Peerless Biotech Pvt Ltd - Oct 1st, 2013 to Sep 30th, 2014 (SISTER CONCERN OF QUANTUM AND EURO)

Manager – Admin & Sales

Quantum Biologicals Pvt Ltd - Oct 1st, 2011 to Sep 30th, 2013 (SISTER CONCERN OF EURO)

Executive – Admin & Sales

Euro Diagnostics Pvt Ltd - May 28th, 2008 to Sep 30th, 2011

Officer- Admin & Sales

Responsibilities

•Sole Responsible for the entire activities carried out in Admin Department in sales & marketing.

•Maintaining Database of Marketing Department

•Co-Ordination with Marketing Executives.

•Mail Corresponding & Worked in Field of Andhrapradesh & Telungana as well

•Collecting the Money from Distributors

Achievements

•Achieved Collection Target from the date of Joining, Best Performer award in all three companies

Educational Qualification

•M.B.A Finance Madras University, Chennai, Passed out in 2010.

•B.COM Commerce Madras University, Chennai, Passed out in 2008.

Technical Skills:

•Microsoft Group (XL,Word, PPT)

•Tally Software

•Accord Software

•Finnacle Software

Personal Details:

Name : Prasad .V

Date of Birth : 16.01.1988

Gender : Male

Father’s Name : Varadarajan.S (Late)

Marital Status : Married

Mother Tongue : Tamil

Language Known : English, Tamil, Telugu

Place :

Date : (V.PRASAD)

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