S.KIRANRANI PRUSTY

HOUSE NO.*, VIVEKANANDA LAYOUT adnhk8@r.postjobfree.com

NEAR BIRIYANI ZONE, OPP. HOMETOWN Mobile: 889-***-****

MARATHAHALLI, 560037

OBJECTIVES:

Aspiring to scale heights in my work with an organisation where I can explore myself fully and add new dimensions to my potential.

PROFESSIONAL EXPERIENCE:

1.5 years in OneIndia Bsc (Which is venture of ACC & Ambuja cement), Bangalore.

2 years in Axis securities ltd.(which is subsidiary of Axis bank ), Bangalore(currently working)

6 months in Vedanta aluminium ltd.(project: FIDR), Odisha.

Organisation-1 : OneIndia Bsc

Attending training sessions to grow knowledge of product and to develop customer service skills.

Resolving phone, mail, fax, email, face book and all social media sites customer inquiries.

Answering customer enquiries or passing them on to the appropriate department.

Processing and logging incoming calls into CRM system.

Identifying customer needs.

Forwarding and escalating inquiries to relevant individuals and departments.

Contacting customers to collect their accurate feedback on the progress of their inquiries.

Providing outstanding customer service.

Updating customer information as required.

Maintaining confidentiality of information.

Performing other duties as the need arises.

Organisation-2 : Axis securities ltd

Demonstrating/Presenting banking products of the client

New client acquisition

Convincing customer for all retail assets of loans and maintaining relationships with clients

Create and drive alternate channels for business along with regular channels open up avenues for business through corporate channel.

Analysing of business trends and target figures to formulate new strategies

Develop new relationships with customers to increase business.

Effective lobby management i.e. responsible to attending walk-in clients at branch

Responsible for processing/documentations of loans.

Organisation-3 : Vedanta aluminium ltd(FIDR)

Inform potential applicants about benefits and jobs or career opportunities in organisations

Interacting with candidates, doing initial screening understands their competences & skill sets making them clear about job roles.

Motivate employees on day to day basis.

Maintaining daily/weekly/monthly reports such as interview status report, closure reports, feedback reports of team and self.

EDUCATIONAL QUALIFICATION:

MBA from Integral institute of administration and management,(IIAM, Vizag, autonomous college) year of 2014

BBA from Presidency College under Berhampur University, Odisha, in the year of 2012.

+2 Science from Gayatri Women’s College under Berhampur University, Odisha, in the year of 2009.

ADDITIONAL SKILL SETS:

Project Name : Security Analysis

Organisation : Way2wealth pvt. Ltd.

Duration : 45 days

Achievements:

Won 1st prize in quiz at graduation level

Active participant in all paper presentations, quiz and debate all levels of my education.

Active participated in Social Service i.e. Vizag Coast Cleaning at Visakhapatnam

Ozone day programme

Got star performer award in OneIndia Bsc named “Shining Star”.

HOBBIES & INTERESTS:

Helping Orphans

Roaming & exploring all new places

Knitting clothes

PERSONAL DETAILS:

Date of birth : 3rd june 1992

Gender : Female

Marital status : Single

Language : English, Hindi, Odiya, & Telugu

DECLARATION:

I do hereby that above information furnished by me is true and correct best of my knowledge and belief.

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