Nancy J. DeRoin

*** **** ***** ****

North ConwaY, NH 03860

401-***-****

miisdeP ot3 4 0 7@omail. co m

Work Exoerience

Memorial HosPital

North ConwaY, NH 03860

November 2020 to Present

*Ce*a! Resistratton CW

rrrt"**ioo roith p"ti*ntt and all staff throughout the hospital' Register patients and update records'

Communication via email, fax phone and internet'

Insurance verifications.

Great customer Service.

Respect is extremelY imPortant.

Team work to accomPlish goals.

Northwav Bank

North Conway, NH 03860

October 2019 to October 2020

*?erpqnfl,Bilnker

Assisted customer's with all aspects of their banking needs. Established relationships to buitd on. Daily interactions by phone, email and in person. Resolving any issues thlt may arise.

* Positive

* Frieqdly

* Personable

* Customer Service First!

The Home DePot

North ConwaY, NtI 03860

June 2A07 to October 2019

*$s!gs SPecielis!

working with customers inquiring about their whole project' selling products and services from all departments. Growing our customer base by building strong relationships and delivering outstanding customer serYlce-

*Front End Supervisor

Scheduling for.i:ffi*. Creating game plans to meet goals and metrics. Maintained computers ana registers. Grew and trained associates. Cashiering

*Painl DePartrygnt SW

Assisted with

"oioilf,oi""t

und products for customers to complete

projects they were working on.

*Pro Dgpk Deoartment

Grew our contractor base and exceeded sales goals. organized events and promotions. Designed decks, roofs, windows and all phases of building.

*$oeciat Sewice D

Responsible for all aspects of orders done within the store. Problem solving and handling customer concerns and issues. Trained new associates. Exceeded company's expectations for excellent customer service.

"Special Sefvice Assoc

Processed returns and placed orders for customers. Provided assistance and direction via phone and in person.

*Phone Cenler Assoc

Fielded all incoming calls to the store.

SKILLS

*Banking

*Mutti-[ne Phone sYstems

*Customer service

&Cashiering

*Data entry

*Basic math

*Management

*Retail sales

*Supervising exPerience

*Educalion

High school DiPloma

Assessmeftf c,omoleted: (Indeed skill tests)

Customer Foc,us & O{ientation - Highly Proficient

Responding to customer situations with sensitivity CaIl genter CHsIomer Service. - Proiicient

Applying customer seryice skills in a call center setting Sates Skills - Highly Proticient

Influencing and negotiating with customers

Management & Leadershin Skills: Impact & Influence - Expert Choosing the most effective strategy to inspire and influence others to meet business ohjectives.

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