Servicing Specialist Loan

***********@*****.***.

Tina Bartles 240-***-****

Objective

Individual with a wealth of knowledge in the mortgage industry, exceptional communication and people skills, and a focus on quality desires an opportunity to utilize her skills in other areas of this market. Competencies

• 11 years loan servicing and loan documentation experience, 3 years customer contact service center experience

• Experience reading, analyzing, and interpreting mortgage/financial documents.

• Complying with federal, state, agency, legal and regulatory requirements, and internal policies. • Collaborating With customers, third-parties, and other Wells Fargo departments to prohibit negative impact to customers and lessen risk.

• Adept at managing multiple, diverse tasks simultaneously while working well under pressure. • Effective team player with exceptional communication and interpersonal skills. Professional Experience

Wells Fargo March 2006–2020

Loan Servicing Specialist I, II, and III New Loan Data Interigty June 2009–July 2020

• Verified property taxes on new loans.

• Communicated in both verbal and written formats with third parties, and attorneys to collect vital information for customer escrow.

Customer Service Representative I, II, and III Customer Service March 2006–June 2009 • Cultivated client relationships with homeowners by answering mortgage related questions. Achievements

• Received 100% quality scores for all of 2015 & 2016

• Contributed slides to a PowerPoint presentation.

• Passed all clean desk audits for 14 years.

* Communicated with other departments in the default sector to assist with business

Customer Service Representative

Programming and Software Skills

Arrow DQ/Loan, IDA, GEM, MSP Indigo, Imaging Systems (LIV and ICMP), Microsoft Outlook, Excel, Access, Word, and PowerPoint, Adobe PDF, Windows, Knowledge Management (KM), Edge. Education

High School Diploma

Studies General

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