Kelsi Forrester

Lot ** Walke Street Sangre Grande 1-868-***-****/1-868-***-**** adnhft@r.postjobfree.com

Objective

To enhance and improve my communicative skills and knowledge in a highly motivated, professional, hard working environment through training, commitment and dedication.

Education

Valencia Secondary School – CSEC O’ Levels

ENGLISH

INTEGRATED SCIENCE

PHYSICAL EDUCATION

SOCIAL STUDIES

PRINCIPLES OF BUSINESS

MUSIC

Civilian Conservation Corp

Sound Engineering Course Level 1- April 2015 – September 2015

National Energy Skills Center

Sound Engineering Course Level 2 – September 2015 – July 2016

Skills & Abilities

Adaptive team player

Proficient in MS Office

Excellent multi-tasker

Effective team player

Customer engagement

Trained in Peer Meditation/Conflict Resolution

Strong communication skills

Courteous demeanor

Dependable and reliable

Flexible schedule

Computer Literate

Arranger, composer and sing/songwriter

Experience

Customer Service Representative June 2016 to Current

Iqor Inc, Trinidad Barataria

Implemented company processes to effectively resolve customer service issues.

Utilized active listening skills and asked open-ended questions to ascertain customer call needs.

Immediately escalated issues to the correct individuals when typical procedures did not bring resolution.

Confirmed that appropriate changes were made to resolve customers' problems.

Contributed to team success by ensuring relevant information was given when needed.

Kept abreast of the rapidly evolving Sprint technology to provide exceptional support, develop proactive issue resolutions, and share benefits of new technologies.

Attended team meetings as needed to voice concerns and offer constructive feedback to others.

Communicated with supervisors on frequent basis to escalate customer concerns.

Interacted professionally with customers, peers and supervisors, which helped develop articulate communication and active listening skills.

Security Officer December 2014-March 2015

SWAT Estate Police Limited

Circulated among patrons and customers to keep abreast of any emergent security situations.

Surveilled designated areas within facility to identify suspicious behavior.

Monitored security cameras and fire, building and alarm systems.

Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.

Oversaw premises to identify safety risks and ensure employee and visitor safety.

Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.

Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.