RADHESHYAM SINGH

Mobile: 798-***-**** ~ ~ E-Mail: adnhd5@r.postjobfree.com

EXECUTIVE SYNOPSIS.

Currently associated as General manager with Jalsa Resort lucknow, India.

Hospitality Graduate- Trade Wings Mumbai (1993-1995)

Adept in managing new operations. Managing overall profitability of operations and accountable for strategic utilization and deployment of available resources to achieve organizational objectives.

Possess demonstrated skills in designing/creating and mixing highly unique drinks and cocktails as well as designing a food and bar menu.

Recognized for outstanding managerial skills, creativity, artistic display, public relations and an ability to consistently exceed guest expectation.

Travelled to Europe, North and South America, Caribbean, Bermuda, Alaska, Hawaii, Australia, Newzealand, Canada, gulf.

CORE COMPETENCIES.

Strategic Planning:

Adept in setting up and managing operations for business from scratch, developing plans to maximize profitability.

Participating in decisions involving marketing strategies and development.

Developing and implementing procedures, control systems for maintaining quality standards and consistency.

Leading efforts for streamlining processes and generating cost savings.

Operations Management:

Maximizing overall revenue by developing and implementing strategies.

Managing multiple outlet operations and supervising the day-to-day functions.

Planning the duty schedule for all Staff in the team.

In-charge of the overall profitability.

Guest Relations:

Rendering high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.

A problem solver for both internal and external customers.

Delivering high-value services to upscale clients for exalting their satisfaction levels.

Personnel Management/ Training:

Maintaining a high performance standard by incorporating training/coaching programs among guest contact staff so that they are consistent, knowledgeable, friendly and courteous when dealing with the guest.

Handling staffing, performance review and appraisal for all the team members.

Supervising operational functions and creating right working atmosphere for effective operations.

* CAREER RECITALS/GROWTH PATH. *

NOV’2012-TILL DATE….(JALSA RESORT, LUCKNOW, INDIA) F&B MNGR/GENERAL MNGR)

# Overall incharge of the resort maintaining service standards, smooth operation of all departments

and providing wonderful destination wedding to guests.

# Excessive involvement in resort booking along with the sales team.

# handling all legal and operational activity of the resort for maximum profitability.

# providing training /coaching to resort employees for guest services.

FEB’2002-AUG’2012….(NORWEGIAN CRUISE LINES, MIAMI, FLORIDA USA) BARTENDER

# Efficiently dispensing of drinks ordered by guests and maintaining smooth operation of the bar.

# Ensured that the required beverage sales targets were achieved.

# Assured maximum guest satisfaction index.

# Preparation of a detailed Revenue Report and End of cruise inventory Report.

# Kept a strict adherence to compliance with company rules and regulations, policies and procedures.

# Followed UKPH, USPH, and CPH standards.

# Conducted regular inventories to monitor items received, consumed, issued, transferred or

broken/spoiled and informs the inventory accountant of any variances registered or identified.

JAN’1998 – JAN’2000….(ALMADINAH HOLIDAY INN, MUSCAT OMAN) ( CAPTAIN/SUPERVISOR.)

# Led the complete supervision of Room Service, Coffee Shop and Bar Operations.

# Handled posting of all guest charges on POS and resolved guest complaints during assigned shift.

# Maintained a close coordination and communication with the upper management about the

Status of assigned outlet at regular intervals.

JAN ’1995 – SEP’1997….( OBEROI HOTELS, MUMBAI, INDIA) (INDUSTRIAL TRAINEE/BANQUET WAITER.)

# Underwent two months of industrial training across various departments during second year of

Hotel Management Course.

# Worked as banquet waiter in Oberoi Hotels, Mumbai for 2 years from june 1995 to September 1997.

SCHOLASTICS.

# Full Time Three-Year Degree in Commerce with Financial Accounting & Industrial Organization

of Management as major subjects from Hinduja College, Charni road, Mumbai in 1993.

# Full Time Two-Year Diploma in Hotel Management, Catering & Food Technology from

Trade Wings, Mumbai in 1995.

PERSONAL DOSSIER.

Address: LUCKNOW……295/A, Dayal Residency, Faizabad Road Chinhat Lucknow (U.P.)

Pin..227105

MUMBAI Sneh Kunj, Shaniwar Patil Nagar, Mohone,Thane (Maharastra)

Pin..421102

Date of Birth: 06/06/1972

Passport Number: N 9164130

In pursuit of career enhancing opportunities in the field of:

(HOSPITALITY)

EXCELLENCE SPHERE

Projects

Operations

Restaurant/Bar Concept Designing

Bar Display Layout and Designing

Menu Designing and Enhancement

Inventory Management

Spirit, Beer & Wine Tastings

Training & Development

Guest Relations

People Management

Contact this candidate