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Arathi R

Sr Manager - Operations and Quality Assurance

Address: Medahalli, Bengaluru, KA, 560049

Phone: 963*-***-*** / 998*-***-***

LinkedIn: linkedin.com/in/arathi-raju-237068bb

E-mail: adnhbi@r.postjobfree.com

Experienced Operations and Quality Sr Manager with over 16+ years of experience in Title Insurance and Banking. Excellent reputation for transitions, workflow management, resolving problems and improving customer satisfaction. Skills

Quality Assurance Management Very Good

Process Improvement Projects Excellent

Training coordination Very Good

Change Control Procedures Very Good

MS Visio Excellent

Business Continuity Coordinator (280 members) Very Good Seating Controller (400+ members) Very Good

People Management (30 to 165 members) Very Good

Process Documentation (4 Level) Very Good

Work History

2018-06 - 2020-12 Sr Manager (Operations) Quality Assurance Patra Corp, Visakhapatnam, Andhra Pradesh

• Determining, negotiating and agreeing on in-house quality procedures, standards and specifications to monitor the quality of 300+ processes and 4000+ employees

• Formed Quality Assurance team by identifying 38 best individual contributors

• Assessing customer requirements and ensuring that these are met

• Investigating and setting standards for quality and Process Improvement

• Ensuring that processes comply with standards at both internal and international level

• Working with higher management to establish procedures, standards and systems

• Determining training needs, encouraging change and improvement in performance and quality

2014-03 - 2016-04 Operations Manager

Fidelity National Financial, Bangalore, Karnataka

• Monitored over 165 employees' day-to-day activities and made plans to rectify issues resulting good quality standards.

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• Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

• Identified and resolved unauthorized, unsafe or ineffective practices.

• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.

• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

• Delegated daily tasks to employees, streamlining daily progress and efficiency.

• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

2009-06 - 2014-03 Team Lead

ANZ, Bangalore, Karnataka

• Business Continuity Coordinator for 280+ Staff (Servicing Department)

• Coordinating with Risk and Assurance department regarding BC rehearsals, testing and Bi-annual BC audits

• Responsible for FTE reconciliation, monthly shift rosters and seat sharing ratio

• Maintenance and publishing ANZ Intranet (MAX)

• Planning required resource with minimal variance

• Forecasting weekly and monthly volumes for resource planning

• Maintenance of Australian Government websites related to PPSR

• Maintenance of PPSR user application access

• Seamless transitions of Consumer Cards, Personal Properties Securities Register (PPSR), Superannuation and Pension funds

2006-07 - 2009-07 Team Lead

Fortune Infotech (Fidelity National Financial), Bangalore, Karnataka

• Researching Property Legal Descriptions using available tools

• Seamless transition of Title Insurance process

• Responsible for maintaining Change Control Matrix to ensure latest process updates are followed

• Managing daily workflow of 25 team member

2005-10 - 2006-06 Process Executive

Intertitle (First American), Bangalore, Karnataka

• Limited Title search

2005-05 - 2005-10 Medical Representative

Apex Laboratories, Bangalore, Karnataka

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Education

2017-01 - 2018-03 Post-Graduation Diploma: Human Resources Management Kuvempu University - Bangalore

2002-05 - 2005-04 Bachelor of Commerce

GFGC (Bangalore University) - Bangalore

Accomplishments

• Collaborated with team of 16 Sr Managers and 4 Assistant General Managers in developing a strategy for Quality standards

• Forming a team of 38 individual contributors for Quality Assurance team

• With a coordination of MIS team, developed macro based monthly quality report

• 2 onsite transition (from Melbourne) and 3 virtual transitions (Bangalore)

• Represented operations department for SOC audits in 2016 (Fidelity National Financial) resulting in 0 findings

• Active PoSH committee member

• Active CSR member for 5 years

• Member of Safety committee

Languages

English Excellent

Kannada Excellent

Hindi Excellent

Telugu Very Good

Tamil Good

Certifications

2019-06 Six Sigma Green Belt (TUV SUD)

2019-06 Internal Committee Capacity and Skill Building (Primer & Investigation) 2019-08 IT Security Awareness Training

2019-06 Tally ERP 9

2013-06 Operations Foundation– Team Leader Development Program 2012-11 Certified Customer Service Professional

2010-09 Active Timely Operations Management Level 2

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