Customer service/sales, office manager, loan processor, Associates HR
Resume:
Tina Phelps
Jefferson CIty Missouri
****.******.**@*****.***
Work Experience
Cole County Coordinator
Central Missouri Area Agency on Aging - Jefferson City, MO May 2018 to July 2019
65109
Care Coordinator for Cole County provides seniors in the area with information and provides services to help the individual remain living a healthy and independent life for as long as possible by attaining information match up and locate services by partnering with other local agencies to help provide these services. My day consisted of taking calls from individuals: seniors or case workers from other agencies, assessing their needs locating local resources, or setting up appointments to meet with the individual in their home or my office to assist them in filling out applications for services for example: Medicare Part D Enrolment, Social Security Benefit Planning, Medicaid, Extra Help, food stamps,energy assistant programs
( LIHEAP), and Property Tax Credits.
As the sole Care Coordinator for the county I was in charge of all daily office activity as well ordering supplies, managing phone lines, setting up appointments, keeping daily log of activities.
Guest Experience Representative
Ashley Homestore - Jefferson City, MO
March 2017 to July 2018
Guest Experience Representative
My job was to assist customers and salespeople with all aspects of their furniture purchases. After the sales order was written I would meet with the customer to discuss finance options, finalize purchase, go over all store terms policies, and warranty options. Other daily tasks include answering phones, taking customer complaints, checking orders for accuracy, checking delivery dates and product availability. I was in constant communication with warehouse, and purchasing departments to ensure timely deliveries.
Office Assistant, Job Coach
Choices for People - Jefferson City, MO
May 2014 to May 2016
Bob Pelgrin
Director of ES: Jean Cardin
Choices for People is a not-for-profit organization that gives support for individuals with disabilities looking to reenter the competitive workforce. On the administrative side I greeted consumers on the phone and in the office answering any questions about services or appointments and directed consumers and counselors to appointments. I filed and audited consumers case files ensuring accuracy and compliance with government regulations of consumer services for payment. I assisted the implementation and maintained the company's server. Other aspects of my job was working with the individuals by helping with: Job training/coaching, shopping for work preparedness, job shadowing / on the job training after employment by giving advice and added support. Education
Associate Degree Human Services/ Psychology
Columbia College - Jefferson City, MO
April 2014 to June 2018
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