Customer service Representative
Resume:
Wendy Esquivel
Knowledge of product or service
Wichita, KS 67214
adnhae@r.postjobfree.com
People oriented individual with attention to detail and positive attitude. Seeking the position of a Customer Service representative. Coming with strong knowledge of CRM systems and practices, and 3+ year's proven customer support experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Seasonal Customer Service Representative
Boot Barn - Wichita, KS
September 2019 to November 2020
Provide information to customers in response to inquiries about products and services. will receive, document and resolve customer complaints. Responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests. Protect the Boot Barn brand with clear communication, upholding product knowledge, Provide sales support and assist with other projects within the company such as marketing initiatives. Data entry- update orders with status information. Obtain and evaluate all relevant information to research discrepancies. Communicate and coordinate with internal departments. Process requests for return and exchanges of all online orders. any other duties as assigned by supervisor.
Call Center Representative
Concentrix - Wichita, KS
November 2017 to August 2019
Providing help for customers cell phone and cable provider, answering calls might involve billing questions, changes or cancellation of services, inquiries on the status of an order, troubleshooting service etc.
Cashier
Walmart - Wichita, KS
April 2015 to October 2017
Scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers. Cashiers also take responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions. Seasonal Customer Service Representative
Winston Brands Inc - Wichita, KS
July 2014 to February 2015
Responsibility to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services.
Sales/Customer Service Representative
Marketlink Global Inc - Wichita, KS
November 2012 to May 2014
Assisting customers with troubleshooting or investigation of issues and complaints as well as the promotion/ sales of telecommunication products and services to customers via telephone calls. T-Mobile Customer Service Representative
T-Mobile - Wichita, KS
January 2010 to November 2012
Manage customer calls effectively and efficiently in complex, fast-paced and challenging call center environment. Assist customers in billing, account changes, troubleshooting issues, new product information and complaints using multiple systems. Promptly record through notes on actions taken for every call.
Education
High school diploma
Bakersfield High School - Bakersfield, CA
April 2003 to March 2006
None
Skills
• E-Commerce
• Salesforce
• Sales Support
• Telecommunication
• Bilingual Speak read and write Spanish
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