Abdel Raheem Mohamed Abdel Aziz Temerik

Kena, Egypt.

Mobile: 009**-***-**-***

Mobile: (002-****-**** 150

adnh5o@r.postjobfree.com

adnh5o@r.postjobfree.com

Objective:

A challenge position that will enable me to promote my career using my education, background, previous experience and my personal skills.

PROFILE:

Front of The House Manager with a wide range of experience in the hospitality industry, Hardworking able to work under pressure for a long time, self motivated, flexible and emotionally resilient. Proven leadership skills involving motivating, empowering, developing and coaching. A problem solver dedicated to the pursuit of perfection while maintaining highly the team spirit.

EXPERIENCE:

December 2019 till Present : Front Office Assistant Manager (Duty Manager ) Crowne Plaza Kuwait at Al Thuraya City .

September 2017 till October 2019: Hotel Assistant Manager Four Seasons Kuwait at Burj Al Shaya .

March 2017 till August 2017 : Front office manager Royal Albatros Moderna Sharm El Sheikh.

16 December 2014 till March 2017: Front Office Manager Le Royale Sonesta Sharm El Sheikh.

1. The ability to direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to the company standards, policies and procedures.

2. The ability to ensure a smooth operation of registration and cashiering functions of the Front Office.

3. The ability to direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc.

4. The ability to interview and hire new employees and ensure they are correctly trained and take corrective action as required.

5. The ability to discipline staff in accordance with the company policy and conduct performance reviews as scheduled.

6. The ability to review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.

7. The ability to escort VIP and return guests to their rooms.

8. The ability to keep the Rooms Division Manager informed of all activities of Front Office, Telephone, and Concierge Departments.

9. The ability to handle guest complaints and keep management informed as necessary.

10. The ability to work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate.

11. The ability to work with the Credit Manager to ensure credit procedures are followed and any problems are resolved.

12. The ability to keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general.

13. The ability to ensure maximization of revenues and control of expenses in all areas under control.

14. The ability to assist the Rooms Division Manager as required in forecasting and budgeting of revenues and expenses for all areas under control.

15. The ability to respond properly in any hotel emergency or safety situation.

16. The ability to perform other tasks or projects as assigned by hotel management and staff.

April 2013 till 15 December 2014: Resort Assistant Manager Four Seasons Sharm ElSheikh

1. The ability to schedule the Front Office Receptionists/Cashiers to provide maximum service to guests within budgeted guidelines.

2. The ability to train Receptionists/Cashiers and supervise them in the performance of their duties.

3. The ability to conduct performance evaluations and discipline employees when needed.

4. The ability to communicate closely with the Night Manager and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.

5. The ability to review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms.

6. The ability to control room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations. The ability to handle relocation of guests according to established procedures. The ability to maintain close contact with other hotels with regard to their status on full-house nights.

7. The ability to ensure adherence to all credit procedures in the Front Office; review High Balance Report and follows up on credit problems with Credit Manager and Front Office Manager.

8. The ability to review all Paid Outs, Rebates, Petty Cash disbursements, Direct Billings.

9. The ability to check cashiers work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.

10. The ability to inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed.

11. The ability to complete evening Housekeeping report and follow-up on discrepancies.

12. The ability to assist other departments as required in resolving problems. The ability to handle guest problems and complaints, keeping Front Office Manager well-informed as to problems and action taken.

13. The ability to act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee.

14. The ability to utilize the computer systems in house as well as the telephone switchboard.

15. The ability to coordinate arrivals, departures and billing requirements with sales and catering management.

16. The ability to ensure room discrepancies are resolved.

17. The ability to respond properly in any hotel emergency or safety situation.

18.The ability to assist PBX, Reservations, Valet Parking, Concierge, and bell staff when business levels warrant.

19. The ability to perform other tasks or projects as assigned by hotel management and staff.

April 2008 till March 2013: Front Office Supervisor Acting Night Manager and department Learning Coach Four Seasons Resort Sharm El Sheikh

The ability to perform tasks and projects as delegated by the Assistant Manager, Front Office Manager or Rooms Division Manager.

Communicate closely with the assistant managers and Front Office manager to ensure follow-up on any challenges, concerns, or staff performance.

Train new employees in all aspects of the Front Desk.

Recite hours of operation of all hotel facilities and special service codes,

Maintain a balanced bank assigned to you from the hotel.

Keep all support departments informed of necessary information or requests.

Night Manager Role :

1. The ability to supervise the entire hotel during the overnight shift and is familiar with all Front Office, Reservation, Housekeeping, Concierge, Valet Parking and Telephone policies and procedures.

2. The ability to work closely with all hotel departments having staff on the night shift to improve service to guests.

3. The ability to review late arrivals, next day early arrivals and departures, in-house list, and next day function sheets. The ability to block (and escort) V.I.P. rooms, guest returns, and group arrivals.

4. The ability to check guests in and out, to handle all guest relocations according to established guidelines and be knowledgeable on all aspects of hotel services, hours of operation, local attractions, group policies and credit policies.

5. The ability to handle all computer and Opera functions, and utilize telephone switchboard.

6. The ability to handle any guest problems or complaints and keep management informed.

7. The ability to prepare the High Balance Report as well as ensure the timely completion of the night audit.

8. The ability to ensure all room discrepancies are resolved.

9. The ability to act without prior authority in all matters concerning the safety, security and well-being of hotel guests, patrons and employees in the absence of senior management. The ability to possess strong crisis management skills and be thoroughly familiar with all emergency procedures (fire training, CPR, etc,). In the event of an emergency, the ability to be fully responsible to take charge of the situation in conjunction with Security and Engineering.

10. The ability to process DNA (Did Not Arrive) guests, according to procedure and prepare statements.

11. The ability to answer telephones for those departments who forward their extensions.

12. The ability to perform routine hotel inspections and walk-through to establish a supervisory presence (including overseeing night cleaners to insure optimum service and sanitation standards), completing maintenance requests as needed.

13. The ability to take messages from employees who call during the night shift who will not be able to report for their shift and ensure the appropriate department is notified.

14. The ability to deal with night employee grievances and problems in an efficacious and fair manner; disciplines.

15. The ability to ensure the complimentary coffee service is set up properly and on time in the lobby.

16.The ability to inspect guest rooms.

17.The ability to conduct performance evaluations.

18. The ability to check employee menu on a nightly basis to insure freshness and quality of food as well as adherence to the pre-planned menu.

19. The ability to work closely with the Human Resources office to organize and plan creative social and meeting activities for the night crew.

20. The ability to respond properly in any hotel emergency or safety situation.

21. The ability to perform other tasks or projects as assigned by hotel management and staff.

March2005 till April 2008 : Front Office Agent: (Learning Coach)

Four Seasons Resort Sharm El Sheikh

Display at all times a friendly, courteous and professional attitude in all dealings with guests, patrons and other employees.

Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.

Work closely with the concierge staff and keep all support departments informed of necessary information to coordinate efficient handling of all guest requests.

Able to recite hours of operation of all hotel facilities and special service codes

Quote and be familiar with room and rate availability for current and future dates.

Accept reservations, changes and cancellations in the absence of reservations staff.

Select and block rooms for arriving guests; pre-register individuals or groups as required.

Assist in escorting VIPs and return guests to their rooms as requested.

Handle safety deposit box requests; including distributing, giving and closing procedures.

Check guests out of the resort in accordance with procedures; make change, exchange foreign currency (if guest is paying in foreign currency), and post charges to guest accounts.

Handle resort emergency procedures and situations with maturity and professionalism.

May 2004 – March 2005 Guest Relation Officer

Sheraton Sharm Resort & Villas

Basic function to assist guests to make them feel at home,help solving their requires or Problems etc…in a diplomatic manner.

Lease with all department with the aim to resolve guest’s special needs or requests.

Use tact and diplomacy in maintaining a quiet and elegant atmosphere in the lobby and lounge areas.

Greet, welcome and bid farewell to VIP’S special attention and regular guests.

Ensure that all VIP special guest or regular guests’ rooms are in shape and prepared as guest request when necessary.

Ensure that all gifts and amenities are placed in the room in a uniform way.

Inspect guest's area for coverage, appearance, supports and follow up when necessary.

Make sure that all announcement and general information to guest are displayed appropriately and correctly.

Follow up flight tickets confirmation and pick up from airport or drop off.

November 2003 till May 2004 Reception Agent (Shift Leader in charge)

Concorde El Salaam Sharm El Sheikh Hotels:

December 2002 till October 2003 Reception Agent

Concorde El Salam Sharm El Sheikh Hotels

March 2002 till December 2002 Telephone Operator

Swissotel Sharm El Sheikh Hotels

Coordinate all special telephones, faxes, requests for guests in meeting or guest rooms.

Respond properly in any resort emergency or safety situation

Handle messages (written or voice mail) accurately and timely.

Assist with "Do Not Disturb" requests, screening calls, "No Information" calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations,

Trunk queuing, collect calls, conference calls, locators and dialing long distance calls through international operator in Egypt, take a written message for the guests or offer a voicemail message if applicable, assist caller to get his voice mail when guest is out of the resort.

TRAINING COURSES:

Star Wood Preferred Guest (SPG), UP Selling Skills, Exposure (Housekeeping, Concierge, PBX, Reservations and Retail Shop) Delivering the quality service (Raffles International), Fire Alarm Courses in all previous hotels. Hygiene courses, Four Seasons Training.FSITP1.2, FSITP1.3, FSITP1.4, FSITP1.5,PCI Trainings, Code of Conduct Trainings, Loyalty and Membership Programmes .

QUALIFICATIONS/EDUCATION

Bachelor degree in Hotel Management Studies with Good grade (73%) 2000/2001

Faculty of Tourism & Hotels, Cairo University

Language Proficiency: Arabic (Mother Tongue)

Excellent in English

Good in Italian Language

French (Fair)

Computer Skills: Very good computer user (MS Word, MS Excel, MS PowerPoint, Internet Explore, Publisher. Out Look Mails, Lotus Notes Mail) in addition to Property Management Systems (Fidelio6.12 (16), 6.20(21) & Opera)

PERSONAL DETAILS:

Date of Birth: 12th March 1980

Marital Status: Married.

Military Statue: Exempted

Rewards:

Certification From Educational Institute of the AMERICAN Hotel and Lodging Association for Successful Completion of the skills for Success 2004.

Certification From Educational Institute of the AMERICAN Hotel and Lodging Association for Front Office Skills Development 2009.

Thanks Letter from GM of Swissotel Sharm El Sheikh.

Thanks Letter from GM of Four Seasons Sharm El Sheikh.

The Best Room Kept Award for Jan 2003 Concorde El Salam Sharm El Sheikh.

The Best Smile Award (The Ideal Employ for the year) for Year 2003.

The Best Employee Nominated for 3 Months till the moment.

Contact this candidate