ROSALIE T. TIU

Lake Sebu South Cotabato Philippines

+639-**-***-****

adnh4m@r.postjobfree.com

Profile

A highly motivated and enthusiastic guest relation assistant manager, reservations sales executive and front office supervisor with great range of knowledge in the systems such as Opera 5 and Opera 9 Oracle. Excellent exposure to guest and customer service catering the needs of diverse guests. Able to use initiative and work as a part of the team to attain or exceed client satisfaction being able to work in good groups of hotel.

Currently looking for new opportunities to advance my career. Available immediately for interviews and employment.

CAREER OBJECTIVES

To work in the customer relations department and be in the frontline where I can use my acquired personal skills my knowledge in delivering best service for the credit of the company to achieve clients satisfaction and company’s goal. Exceptional planning, organizing, managing and delegating skills with attention to details and have the ability to deliver brand service standard of the company.

PERSONAL INFORMATION

Date of Birth : 21 April, 1994

Marital Status : Single

Nationality : Filipino

EDUCATIONAL BACKGROUND:

Tertiary Level: Our Lady of Fatima University

Bachelor of Science in Travel Management

Class of 2015 (Graduate)

Secondary: Santa Cruz Mission High School-Dekolon

South Cotabato

Class of 2010

WORK EXPERIENCE

Anantara Al Jabal Al Akhdar Oman

Reservation and Sales Executive

October 8, 2018- February 2020

Answered incoming calls and assisted with reservations, confirmations, room requests, and questions.

Familiarity with all day-to-day routine hotel practices, including billing transactions and credit and debit card procedures.

Regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Handling guest and partners complaints and making sure to provide best possible solutions

Maintained knowledge of current resort events and upon request arranged tours, transportation, restaurant reservations, and activities for guests.

Coordinating with sales, F&B and front desk department for VIP and group reservations

Assist with Front Office Team for group and VIP arrivals in the absence of Duty Manager

Assisted guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction.

Coordinate with maintenance and housekeeping resolving any guest issues. Movenpick Hotel and Apartments Bur Dubai

Guests Relation Executive/ Acting assistant Manager December 6,2016 – October 1, 2018

Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed.

Ensuring that front desk operations runs smoothly in a professional manner at all times.

Regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Handling Guest complaints and ensuring that all issues are resolved to attain guest satisfaction

Supervise Executive lounge for VIP guests and making sure all amenities are served.

Personally assists VIP arrivals and escort them to their rooms

Handles group check in and check out

Perform all front desk related responsibilities and duties when assigned or required.

Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.

Supervise VIP and Circle M member arrivals. Ensure meet and greet for VIP member.

Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.

Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

Always available for guests assistance, complaints and immediately resolve any issues Novotel, Ibis, Adagio Complex Hotels Fujairah, UAE April 19, 2015- Dec 6, 2016

Guest Service Executive – Team Leader

Work as a team leader to assist colleagues and train new member of the team

Meet and greet arriving guests and bids them farewell as they leave

Follow Check in and Check out procedures

Act according to the operating procedures

Facilitate and administrate guest’s accounts in the hotel including method of payment, purchases, arrival and departures

Handling internal and external phone call enquiries as well as administering wake up calls (if there’s any) for the guests.

To communicate and coordinate with all operational departments for smooth operation to carry out during shifts.

Handles and makes reservation for guests in the absence of the reservation agent.

Record the day’s activities in a logbook to ensure that the next person on duty is familiar with everything that need extra attention.

Earning guest loyalty by inviting and proposing the hotel loyalty membership program to create a bond between the guest and the hotel with high guest satisfactory level.

Lufthansa Technik Philippines

October 20, 2014 to January 3, 2015

Bay Production Department Assistant Office Secretary

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.

Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries.

Maintains customer confidence and protects operations by keeping information confidential.

Prepares reports by collecting information.

Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

ACHIEVEMENTS

Tourism week Virtual Tour Guiding Competition Champion of 2014

Entrepreneurship w/ Business Planning (10th Outstanding Student of 2014)

Teaching English as a Secondary Official Language Diploma ( June 2020) SEMINARS AND TRAININGS

Women Leadership Symposium 2019

Dubai International Women’s Club

Leadership and Character building Seminar

August 2019

Customer Service Seminar and Training

Movenpick Jumeirah Hotel, Dubai

Addressing Guest complaint and Guest Satisfaction Training February 2017 & August 2017

Integrated Management System

Online training course

April 20-25, 2015

American Hospitality Academy

Online Seminar and Training

Hospitality Supervisor Certificate

February 2015

Hotel Management Suite Hotel System- Folio Plus

Simulation Seminar

AMS Auditorium-Our Lady of Fatima University

January 28, 2013

Leisure & Resort Development Summit

Thunderbird Resort Poro Point/ San Fernando City, La Union November 9-11, 2013

Personal skills

Public relations

Maintain composure under pressure

Ability to identify and avoid possible problem

Supervision, Training and Management

Project Management

Leadership

Customer service

Being Adaptable

Professionalism

Being Courteous

Being amicable

Conflict resolution

Being resourceful

Being attentive

Communication

Computer Skills

Microsoft Excel, Word and PowerPoint

Microsoft Outlook Express

Opera System

Extranet knowledge (Booking.com, Expedia, Agoda, DOTW, Lots of hotel) CHARACTER REFERRENCE

Upon request.

I hereby certify that the above stated information is true and correct. ROSALIE T. TIU

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