Customer Service Inbound

Sherrie Shaw

**** ******* **** *** #* Greensboro, NC 27407 • 336-***-**** • ***********@*****.***

CAREER OBJECTIVE

I am a highly trained and experienced customer support specialist, seeking employment where I am able to apply my service and support skills at a high-performance level.

PROFESSIONAL EXPERIENCE

(CUSTOMER SERVICE 15+ YEARS)

Deluxe Corporation 2006 – 2020

Greensboro, NC

Universal Associate II

Handled inbound customer service calls, inquiries and complaints while consistently ensuring delivery of a positive experience during every customer interaction.

Maintained customer records by updating account information.

Attracted potential customers by answering product and service questions, suggesting information about other products and services.

Researched and resolved product or service concerns by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.

GMAC 2004 – 2006

Winston-Salem, NC

Insurance Auditor

Provided administrative support, calendar scheduling, purchasing, preparing contracts and publications.

Performed data entry for insurance claims.

Made corrections on insurance claims

Produced 50 claims in one hour I had to do about 100 pieces in timely manner

APAC Teleservices and NCO

1996 – 2004

Greensboro, NC

Customer Service

Assisted with inbound calls from UPS customers about their billing, accounts receivable, pickups, deliveries, deliver change requests, complaints, and tracking's when call volumes were high.

I supported all UPS drivers in opening new accounts and upgrading existing services.

Handled all Billing, Accounts Receivable, Pickups, Deliveries, Deliver Change Requests, Complaints, and Tracking calls daily within 5 minutes while obtaining excellent customer service.

EDUCATION

North Carolina Central University 1992 – 1994

Ben L. Smith High School 1989 – 1992

SKILLS

Customer Support

Computer Skills (Microsoft Office)

Communication Skills

Typing/Writing Skills

Time Management Skills

Contact this candidate