Brgy Occidental
Resume:
EDEL CORRENE ABOYO TIONKO
Sitio Patio, Brgy II, EB Magalona
Negros Occidental
Mobile No. 094********
Email Address: adngvd@r.postjobfree.com
PROFESSIONAL OBJECTIVE
To pursue a career as any position that would suite my qualifications in an institution where motivation, ambition, and hard work are required, encouraged and rewarded.
ELIGIBILITY
As an Employee, I have gained relevant experiences in the field of customer service as a call center agent for 14 years. I have learned to be more patient and know the value of time management. And at the same time I already dealt with different people. I am accustomed to a fast-paced environment and able to demonstrate a high degree of initiative, confidentiality, flexibility and good judgment. I am confident that with my professional experiences, has a good record and strong personal skills and good attitude towards work; I can be of a valuable contribution to any organization. Achieved customer service and quality goals positively impacting the business performance. Provided escalation support. Able to lead, motivate teams. Knowledge in balanced scorecard and coached agents with behavioral issues.
WORK EXPERIENCE
TELEPHILIPPINES 2007-2017
Sprint October 2007-2008
Customer Service Representative
1.Expedia ( Travel Account ) June 2008-2016
Customer Service Representative
Dealing with Customers for online Flight, Hotel, Car and Activities Booking
2.Expedia ( Travel Account ) May 2002- July 2017
Tier 2 / Online Supervisor
Escalation Team ( Customers / Clients asking for Supervisor )
Agents who could no longer go beyond their control
3. IQOR July 31,2017 up to the present
AVP-Supervisor Amerimark Holdings
Led a team of 18-20 customer service representatives in all aspects of daily operations, including reporting metrics, resolving problems and monitoring call quality and training staff.
Manage team attendance, scheduling, coaching, corrective counseling and performance reviews.
Driving the development of high performance and superior customer service.
Supervised a team that supports clients program, services and products effectively.
Ensure service levels are satisfied by leading floor management and workflow updates.
Conducted final interviews.
PERSONAL BACKGROUND
Date of Birth : June 9, 1983
Age : 38 years old
Place of Birth : Manapla, Negros Occidental
Sex : Female
Civil Status : Married
Nationality : Filipino
Special Skills: Proficient in computer programs software (MS Office-Word, Excel, Power Point programs software (MS Office-Word, Excel, Power Point).
EDUCATION BACKROUND
AMA Computer College 2000-2004
Bachelor of Science in Computer Science Major in Computer Science
REFERENCE
Alma Vanessa Esteban
Operations Manager
Paula Lusabia
AVP Supervisor
Jasper Jay Mina
Workforce Supervisor
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